Breakfast was eclectic and plentiful. Location great for the Makuhari messe, with simple walking access to the station and many local dining establishments, bars and shops. Hotel bus to and from both airports is convenient and cheap. Rooms a good size and of high quality.

Dining facilities excellent, but quite expensive. Breakfast not always of the highest quality. Upstairs bar high quality, but expensive and a little soulless. Don't forget the scale of Tpkyo; it's a fair distance to the city, with frequent standing on the train, or an expensive taxi ride. Airport bus schedule is limited.

I had an exhibition to attend in the Makuhari Messe. This hotel has a walking bridge (covered!) directly to that venue, so that was a no-brainer. My coworkers and business relations stayed in hotels next door or behind (APA, Francs). The New Otani is not only closer but it is more quiet than the APA and has far better facilities than Francs. The breakfast is amazing, the service is great, the halls and the restaurant are spacey and beautiful. Room was super quiet, I stayed at the 10th floor and had a view on Makuhari, the ocean and Mount Fuji.

A separate shower inbstead of a bathtub with a shower would have been nice. Nothing special.

The staff was excellent. The room was beautiful. The View was exquisite. The Internet was insanely fast. I needed to drop off my luggage as soon as I got there and they gave me the application for the check-in. When I got there, they'd already taken the luggage to the room as you'd expect from a 5 star hotel. Being connected to the Makuhari Convention Center made it very convenient to get to and from the event I went to.

Really nothing I didn't like. I guess the only very small complaint was the age of the bidet since I'd used much newer ones since I'd come to Japan. But even that is a tiny complaint.

Proximity to the exhibition centre

Breakfast was a little crowded and generally not big enough for peak times. Coffee machine was very limited & it would have been nice to have a selection like a late or cappuccino. Price of food in the restaurant was very expensive but the quality was OK There was also a lack of a casual bar area on the lower floors.

I booked the Superior Double Room, which was very spacious, had a great bathroom and wonderful views. The curtains can be closed electrically while sitting on the bed. The bed was very comfortable with great pillows. The room had a desk to work on with a view. The hotel has direct access to Makuhari Messe, which was important to us. Great breakfast and friendly staff all around.

The location is very near to makuhari messe, there's an entrance door that direct us to a sky bridge ... very convenient for people who need to attend an event at makuhari messe

Wonderful selection of breakfast, mix of Japanese, other Asian and Western. Good spread and very good service. Rooms are well-appointed and sea views are amazing.

Perhaps housekeeping was a little too eager to get us out of the room when we got up a bit late from bed, but their service was exceptional.

Staff were very friendly and attentive. There is a very affordable airport bus that stops by the hotel every few hours. Super convenient. Room was very spacious and had everything I could possibly have needed

Absolutely nothing to complain about

The location was great and close to the train station. The staff were helpful and kind.

I would suggest having more food selections on their room service menu.

We have stayed at the New Otani Makuhari several times, and every time we've been pleased. We like the size of the rooms, the friendliness of the staff, the location near the station and the design and art deco style of some of the amenities. One of our favorite hotels in Japan.

No complaints.