Staff were friendly and helpful. Breakfast was delicious. Room was modern and clean. The pool on the roof was exceptional and view from there also.

Shower button was broken, we could not use upper shower and the lower shower was on the level of belly :). We had coffee machine, but no coffee was replaced after first day. And proper mirror could be useful in the hall. Also we did not had information about wifi connection, so we thought there was not any. Cleaning interval should be depending on stays. Due to shower our floor was wet and some dry door mat would be helpful sooner than after 3 days.

The location of the property was excellent as it was easy to walk to the historic town area. The room was well designed, modern and had a lot of light with the large windows. The employees were very friendly and helpful. The cafe and bar inside and outside areas had a nice vibe to them. It is a nice feature that the washer and dryer in the lower level of the property were free to use.

The hotel needs to add an additional washer and dryer for it's size. It was difficult to find a time that the washer and dryer were not being used and we went several different times of the day.

We stayed for 2 nights in a 2 bedroom apartment with our 2 and 4 year olds. Location is good and walkable to the old town. Very modern and clean. We did not use the bar/breakfast so could not comment but it looked very inviting. Comfortable beds, hospitable staff. Check in and out easy. We did not use the car park due to other reviews stating it was hard to navigate so we parked a 10 minute walk away for £35 for 2 days. There is street parking outside the hotel which we used to unload and load our luggage. Kids briefly used the pool and loved it - it is small but a nice novelty. Would recommend to others.

We were 4 adults who stayed in the Penthouse for 4 nights. The apartment was incredibly large and the main bedroom suite was lovely. Excellent location within walking distance to everything in Ljubljana. The rooftop terrace was huge with amazing views of the city. Staff were fast to answer email queries. The property was well styled with everything required for a short or even longer stay. Breakfast was good and staff in the restaurant were friendly.

Parking at 30 Euro a night was a little excessive considering what we paid for the apartment. Booking.com and the property when we messaged them stated that the Penthouse apartment had a washing machine. There was not a washing machine in the apartment though there was 1 washing machine and 1 dryer in the basement. Unfortunately you could sometimes wait half a day to use them as there were many people needing them.

We really enjoyed the beautiful and spacious hotel room/apartment and great location close to the city and also the train station. Staff was extremely friendly and helpful and also the options we tried for breakfast were delicious.

The outdoor pool was unfortunately very small and not warm enough at all during our stay in April. Also the gym was quite small yet functional. All in all we thought the hotel a bit overpriced for what you get.

The apartment was stylish and comfy, super central position in the city, very nice bar and lovely rooftop, nice to have a parking spot

The parking needs to be booked in advance and it’s 25 euros/day although no info were sent on this regard via email after booking confirmation. I had to wait to receive help because the apt/hotel technically doesn’t have a reception. In the end a nice lady helped me to get access to the parking lot which has to be accessed through a big lift but make sure to check the dimension of your car against the lift dimensions before booking it

Location was great and the apartment was nice and clean. The apartment size was also comfortable. Breakfast was great, like that we could choose out mains - the croissants was nice and buttery and their gourmet sandwich was good though the standards were different depending on who made them.

Would be good if the apartment had laundry facilities - washing machine and dryer It also would be better if the shower screen between the shower area and bathroom area was larger, because the water flows outwards and we were only given one floor mat which made the bathroom very messy.

This is a really modern, small hotel in a great location. The check-in/check-out process is fully automated, including accessing the building and the room, which is super convenient. Our room was like a well-sized studio with everything super comfortable and nice.

The on-site parking needs to be reserved in advance and the vehicle lift is super tight, much better to park in a public garage that is a block away (and a day costs the same). Would be nice if checkout time was a couple of hours later too.

Neutral Residences is the ideal location to explore the beautiful city of Ljubljana. A short walk has you down by the river where you can sit and drink coffee or wine, as a local, or explore the cultural city and castle. The hotel is central to both shopping areas, coffee shops and bars although not in any way effected by either. Hotel and staff were excellent, happy to chat even though the hotel was preparing itself for Christmas. We had booked breakfast and the croissant, coffee and fresh juice before the freshly cooked breakfast were super. Check in was easy with a key code supplied following online check in and we were able to leave the car in the car park after check out. The apartment was excellent, clean with excellent WiFi and very comfortable and smart. A really excellent property

It's hard to be critical of the hotel so I won't. The 10am check out time was easily offset by tbreakfast being served up to 11am so we simply packed up and had breakfast. In winter months the pool tends to remain shut if its raining outside..

The location was AWESOME and the modern decor was excellent! We also enjoyed the complimentary breakfast - the staff was always on point and we never had to wait long for our order. I would like to also point out that Zan is a fantastic employee and ALWAYS made sure we were ok and greeted/assisted us with a smile. Zan I believe should be a good manager (if he's not already). There was also a young (blonde) lady on that shift that remembered us daily and had our coffee orders ready -- AMAZING SERVICE from the both of them!! WE WILL 100% BE BACK TO NEU.

Check in process was a bit clunky but all-in-all it would not deter us from coming back. Other than that there is NOTHING we can say negatively about NEU.