Location is excellent. A few metro stops or a pleasant walk to many sights. Very secure. Friendly staff,

We were charged for an additional half of our stay after checking in and paying in full. The amount was refunded when we brought it up but a request to speak to a managerial staff after it happened went unanswered. We had to call housekeeping one day to remind them to come clean the room

The views were amazing, the room décor was a little tired but spotlessly clean and very comfortable. We really enjoyed the breakfast - there was a lot of choice and the staff were very helpful and attentive.

It would have been nice it the pool was heated. A few children braved it but there were no adults. The jacuzzi was heated so we headed there but there was no shade nearby so a little tricky to stay with the children. Another small quibble was that bread was brought with our lunch, we didn't order it, didn't want it but then got charged for it! When I raised it I was told it was just 'part of the service' and if I was unhappy I should raise it with the manager.

The staff were incredible, Marie (from Holland) and Maya (from Saudi) delivered exceptional service. They were both interns yet were absolutely fantastic and are both a credit to their respective hospitality schools.

The level of construction taking place - I wasn’t aware the hotel is under refurbishment and had a giant yellow crane and scaffold / lift shaft directly outside of our window. No mention of this at check in nor the intermittent building works and associated noises.

Fantastic views, great location and all round stunning hotel. We also love the bar and its charming staff and the swimming pool and gardens.

Staff at Marina restaurant are arrogant, rude and service is substandard.

The pools were great. Staff were nice. Very clean. Good breakfast.

Bad smell in the room from the ventilation. They will charge you extra for WiFi. They don't have a dining menu a la carte.

The services

Idid get hurt in the hotel and they didn't do anything to compensate me Idid get hurt bad inthe middle round table down stairs in both legs

The attentiveness and hospitality of the hotel staff is next level. I have stayed in many premium luxury hotel and must admit that this hotel is amongst the best. The beach front location, Room size, upkeep of amenities was superb. Can't recall all the names of staff who always went out of the way for all we wanted. Very happy with our stay and highly recommended for the families.

The hotel did amazingly well. However if hard pressed for some suggestions to improve, the checkin time was slow in my case due to some computer failure but could be one off issue. Also there is some construction going on in the property which while drilling makes lot of sound. This was not informed prior to checkin.

Everything was at the highest level. We’ve spent some magical moments at this hotel and enjoyed every second of it. The view was spectacular, the rooms big and clean, the staff absolutely impressive and made our stay memorable. One of our best stays at a 5 star hotel. They went above and beyond to make my wife’s birthday to remember and I am really pleased that we chose this hotel. Alex the Concierge booked the best restaurants for us and made us have a true culinary experience in Barcelona! Thank you for that! Breakfast impeccable, the 2 Michelin star restaurant to die for! I highly recommend this hotel if you want to have a true 5 star experience.

The layout of the room was great the view from the suite was absolutely stunning over the bay and the city! Due to the position of the hotel everything was within reach!

For a 5* Hotel the Amenities were absolutely scarce - and that I am not used to at all for a luxury hotel! I missed the sewing kit and the pralines and the small soaps ect - the big bottles are rather something for a 3 and 4 *! And putting it under ecological reasons does not make it better as the prices thereafter did not go down either except the service. The air condition unfortunately was too strong and it was getting extremely cold and the sink underneath was dripping. The shower was not getting warm because the handle was somehow broken !

Beautiful presidential on the top floor with great views of the city and beach, breakfast was incredible, all the staff were very friendly, the check in staff were very pleasant and professional.

The air conditioning was not working the night we stayed so it was uncomfortably hot inside the room, the staff brought 2 fans for either side of the bed so sleeping was bearable. When we were taken up to the 43rd floor to our suite, the receptionist up there was not expecting us and made us wait over 20 mins whilst she summoned housekeeping to check the room was okay for us to go into, before she would issue us with the key cards, we felt this was unnecessary, especially after a long day travelling, we just wanted to go in to our room, freshen up and go for a long walk, but were made to wait with our cases by the reception desk on the top floor.