I liked that the beach club water park is exclusive to the park guests and included in the all inclusive price, not sure if it is with other packages, you can also eat and use the bar with an all inclusive band. Good amount of facilities for all the family and open at different times of the day to keep the young ones amused throughout the day. Plenty of activities staff and plenty of activities throughout the day for them to join in with. The spa was included with our stay again not sure if it is with the other packages. Plenty of food for the set meal times but we went off season so there wasn't an abundance of choice, still plenty of choice even off season.

You can't use the food facilities at the other hotels even with an all inclusive band, not sure why it makes a difference, or the spa. You cannot use the all inclusive after your check out time of 2 pm unless you pay.

Cleanliness and Orderliness: The hotel maintained a high standard of cleanliness and order. Rooms and public areas were always tidy and spotless. Staff Behavior: The majority of the staff were very polite, professional, and friendly, making the stay even more enjoyable. Variety and Quality of Food: The variety of food served at the restaurant was excellent, and the quality was top-notch.

Pillow and Bedding Quality: The quality of the pillows and bedding did not meet the expectations one would have from a hotel of this caliber and could be improved. Behavior of One Staff Member in restaurant: Unfortunately, the behavior of one restaurant staff member (a gentleman) seemed somewhat discriminatory, which was unpleasant. It is hoped that management will address this issue.

The Polynesia hotel was truly spectacular with incredible scenery both inside and out. The open space with the trees, fountains, and bridge gave it a tropical rainforest feel. Our room had a view of the hills and a side view of the sea so best of both worlds. The kids loved the kids club and mini disco giving them lasting memories of their family holiday. The kids have been asking Alexa to play all the songs and doing all the dances after returning home. Food was a good variety everyday meaning even the most fussy eaters in our family could find something to eat. Would I use this hotel again…ABSOLUTELY 100%!!!

My only disappointment was the water park being closed for the season but understandable based on it being February.

The pool area was fantastic loads of entertainment for adults and kids all day also hot food ,snacks and drinks all day. Brilliant entertainment for kids in the evening and shows everyday for adults. A decent waterpark close by with a bus going to every 10mins . Lovely beaches a 10-15min walk from hotel very easy to get to. Very clean hotel with most staff being very friendly.

It was supposed to be a no smoking hotel but no-one was enforcing this. Bit on the expensive side to book all inclusive. Pool was a bit chilly but it's early summer. Not much else to dislike.

It's one of the most impressive and high valued resort I've ever stayed. The place is gigantic spread across 7 floors out of which 5 are rooms and 3 floors used for reception, restaurants, bars, children activities, spa, sauna, beauty treatments, cinema, and many many more. It's like a huge, super luxury Palace that we couldn't even explore in 5 days and continued to surprise us every day. The interior decoration is eye popping. There's a huge interior lake on floor -2. There are numerous waterfalls and fountains all over the other floors that are matched with huge chunky wooden pillars and countless glass lifts rising from all corners of the floors. It's so easy to get lost in this dreamworld of perfection, superior interior and opulance that you feel that you've arrived at another dimension. Thank you Polynesia for making our special occasion extra special.

2 smaller points though. The description says beachfront. This resort is far away from beach. In fact the resort is on top of a hill. There's a road and railway line one needs to cross to go to sea shore, that too its rocky seas, not beach. Another point is the nearby access to water park and many restaurants are closed. So basically if you are visiting not in summer then your choices are limited. This should be mentioned.

Helpful friendly staff, loads of choice at meal times, we stayed at a junior suite it was spotless and housekeeping were in every day

No shuttle bus from main gate up heartattack hill to hotel polynesia as season was over...I think a half hourly/hourly bus up and down would be a great addition.

The facilities are outstanding. Employees are very friendly and professional. The view from our room was phenomenal. The beach club was amazing.

We weren't told that we could upgrade to premium drinks, even though we'd booked all-inclusive. They didn't tell us about the childcare centre or explain how to book the other two restaurants available. The employee only asked to take photos of the information. Something that a 4-star hotel should be more attentive to its customers. The towels in our room were old and torn. The bed sheet when changed was stained. Definitely not the attributes of a 4-star hotel.

The resort could be completely self contained if you wanted and if you don’t fancy seeing what’s local there is so much to do without leaving be the location. Pools were big and the entertainment was plentiful.

Bad policy on staying on resort. If you are not a TUI customer you may stay at the resort until your flight but you cannot eat or drink anything. No one offers you the option to pay a top up or anything (even though it was suggested to the staff) even if in your first day you have paid for all inclusive food but don’t arrive until the evening due to delays so don’t actually have any food and they know your flight home is evening. Bad practice especially with small children. Made worse by people in the queue checking in 4-5 hours too early them being told this but also being told don’t worry you can use the all inclusive still as your early.

I would like to extend special thanks to the staff, who went above and beyond to ensure our stay was enjoyable. Their attentiveness, friendliness, and willingness to assist with any request made us feel truly valued as guests. In particular, Sara Valente and Joana Medina were outstanding in their service and made a significant positive impact on our experience. Their dedication and exceptional hospitality were truly great.

Pool was excellent for everyone and quite safe, the room was spacious with a good view and very comfortable, the food was very good and suited everyones needs,I personally liked the breakfast best.

I only have I small complaint, it is that the branded drinks on the menu were a bit expensive which takes the all inclusive away from the resort,I do not like local brands so I bought my favorite brand and as I say was a bit expensive.