Everyone knows. The staff here is the BIG draw. Excellent. Rooms? FINE, for me. BED wow, narrow, but ok.Clean GREAT complimentary am coffee (and breakfast). I am not into cold cuts, but there is yogurt. Almost soundproof. Good shower. Hey! This is basically a stay for Santander departures/arrivals...but very GOOD for that. There ARE plenty of restaurants around if you are using this for a base to explore area...the DUNES PARQUE in Boo is nice..

I am small. I wish I got a queen bed. Thought I asked. The twin was small for me...which is pretty small.

The staff was exceptional and the place was clean and safe. Nice breakfast and parking was available for a few which was totally worth it!

Has to leave for early flight - elevators and man entrance are shut down during night hours - had to take down stairs. I understand the reason for security but not sure why elevator has to be locked out.

The staff were very helpful and kind. We arrived by bike and Fanny the receptionist showed us where to store the bikes and then offered us complimentary breakfast. We stayed a couple of nights and then had to take an early train to Bilbao so Fanny came into work at 6.30am, before her shift, to help us get the bikes out of the garage. The staff were truly great and made us feel very welcome.

The hotel is a bit far from the centre of Santander, though there are good bus connections and a nice restaurant just a 2 minute walk away.

I chose this hotel for it's proximity to the airport. It has a sign in the room reminding reviewers that it's a 3-star hotel. That's something I haven't seen before, but actually it's fair enough- don't apply a 5-star critique to a 3 star hotel. And for a 3-star hotel it is very good. For a 3-star hotel to be excellent in my book it must be spotlessly clean, comfortable, well maintained and the service must be friendly and helpful. Hotel Nueva Plaza ticked all these boxes. I didn't have breakfast, but the breakfast room also looked neat and clean. They also accommodated my need for 2 extra days of parking, at a reasonable price. I didn't use it, on account of an unreliable taxi, but that's not the fault of the hotel, and they refunded me without hesitation. I'd use Nueva Plaza again, if I needed to overnight near Santander Airport.

Reception closes overnight, but they give you a key. There is a lively restaurant and bar scene nearby, and a supermarket almost next door.

I booked this hotel as I was getting the ferry from Santander the next morning, situated less than 10 minutes from the port the room was very clean it had a TV and it had a a mini fridge which was a really nice plus all the staff was welcoming and friendly and the breakfast was really good also ,I'd definitely stay there there again 10/10

The staff was amazing. . . very friendly and helpful. There was mini fiesta going on in the town during my stay with local history and artisan works on display - a nice bonus.

I needed a shuttle to the airport early on a Saturday morning and no staff arrived to the hotel until 8 am. This was quite inconvenient for me as I chose this hotel because it was close to the airport and advertised that a shuttle would be provided. The staff did hire a taxi for me and it all worked out but it was more expensive and complicated than I had anticipated. Also, there is a bar and restaurant area at the hotel but it is only open for breakfast which was also a bit inconvenient.

The Room was perfect, the staff friendly

To find the place I had to call, since the information given on Booking and Google was very poor. From the street you can’t see the Hotel. May be by car 🚗 it would be possible since there is an elevator directly from parking to hotel reception. If you are by foot you have to find the right elevator 🛗

Great staff, very helpful and knowledgeable. Comfortable room and bed, close to airport, standard Continental breakfast in nice room.

Pretty decent place not much to dislike other than Spain's problematic restaurant food schedule. However found a good Chinese restaurant close by that serves food ( not just snacks called pintxos before 1 pm and doesn't close for food between 3-6 pm.

Excellent location for stopping before boarding the ferry. Friendly and helpful staff, complimentary breakfast. There is a Local museum nearby. Bus stop really close to explore town and the best restaurant we were lucky to go to, recommended by the hotel reception staff. Is called El Kairo

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Lovely clean hotel. Good breakfast.parking extra which was as described in the hotel information guide. All the staff were very friendly and went out of their way to add to our comfort and to ensure we got the best out of our stay.

It’s a pity the hotel only caters for breakfast. The location was a bit further out of Santander than we realised but that was our mistake