Big, comfortable room, very solid breakfast options. The staff was also very friendly.

The windows are not very isolated, so you do hear the street noise. It didn't bother me, but maybe others might have an issue with that. The walls are also thin - you definitely hear your neighbors.

The place is small but extremely well thought out rool with everything a single traveller may need. Power sockets at the right place, tea coffee maker, comfortable bed, decent wash and toilets, even some mints in the room which gives a feeling of a personal touch evenwhen it is just advertised as a hostel. I believe the owners have given a lot of thought of how to make the guests comfortable in the small place and it really gives a pleasent feeling. I would go there again any time. They keep in touch with you before arrival and make thewhole experiece so relaxed and easy.

Everything good. Finding the reception is a bit tricky though, it is on the 4th floor.

Motel One Madrid is in a fantastic location with all attractions within walking distance. There are a large number of affordable restaurants near the hotel, as well as two self-service grocery stores. The hotel is very nicely decorated and the staff are extremely friendly. The rooms are much larger than you would expect from Motel One, and the cleanliness is impeccable. Plus, the rooms have a small fridge, which is not a typical feature of Motel One.

What could be improved is the soundproofing, as noise from nearby cafes reaches the rooms until around 1 am. Also, there are no carpets in the rooms, which I am used to in Motel One, and the duvet is very tightly tucked in, so it takes about five minutes to pull it out. I recommend placing it as in other hotels in the chain - folded on the bed. These are really minor quibbles, I always feel great at Motel One, like I'm at home.

Friendly staff. Perfect location, and it is easily accessible to public transport, supermarkets, restaurants, etc. . Comfortable and clean room, with elevator. I like the bed here; it's not too soft and not too hard for me. The open space is also very relaxing. I would highly recommend staying here. And if I get the chance in the future to return to Madrid, I will definitely stay here again.

water always splashes out of the sink; the button on the toilet is not that functional; no available drinkable water in the room. Other than that, it's great.

Everything.

At least, a kettle and a mug for tea shouldn't be difficult for any hotel now.

Beautiful, quiet, modern hotel in the heart of Madrid. Comfy beds, super clean, good shower facilities, good lighting options inside the room; we were also happy with the terrace overlooking Madrid (not spectacular views but quite alright with the sunrise / sunset light!); small but important detail: surprise with balloons and a card from reception staff at the check-in (it was my husband’s bday trip..))

The size of the room I thought was gonna be bigger or with another (living?) room if one wakes up earlier not to wake up the other. No coffee machine/ kettle/ water (nothing at all, in fact..)) in the room; No light at all on the terrace. The price for this type of the room could’ve been lower, imo.

This hotel is very central and walkable distance to Plaza de Espana. To be honest you can walk to most areas on a beautiful day and if you are not in a rush (i.e. Chueca, Sol, Plaza Mayor, Park de El Retiro etc.) The room is not very so I would stay there for longer than a couple of nights, especially if you are with two. However, the room had an arm-chair, a little fridge and the beds are reasonable comfortable. My room didn't have a great view and was quite dark. The bathroom is decent size, but the water pressure is not great. I personally decided to skip breakfast as I opted for a heavier lunch/dinner outside and tasting the beautiful Spanish Cuisine. If you decide to stay, I would strongly recommend having a coffee / breakfast or even lunch at Punto Kafe (less than 5min walk from the hotel) - thank me later. Check out - you can ask to check out until 1pm. They don't do later unfortunately, but they do have the ability to store your luggage until you need them back.

Not great water pressure from the showers and the room felt a bit overpriced, but then again, I'm sure its inflated due to the great location. I would definitely stay again.

The personnel was extremely kind and helpful with every single request we had, with a special mention to Lorenzo who made our stay so much better. I asked for a quiet room and they gave us the best quiet location in the hotel and we slept really well. Room was new, nice and clean. Very close to the metro or walking distance to the Gran Vía.

All was really good

Room was very clean and bed and pillows were comfortable. Shower was great - good water pressure and spacious. Motel is close to everything and within walking distance to historic areas such as La Latina and Lavapies. Lots of city buses also available within a short distance and inexpensive to ride. Front desk staff were helpful in providing information about the area. Madrid is a beautiful city with a mix of old and new. Streets and public areas are very well maintained and so very clean.

Not much we didn't like. Everything was as expected. Only thing we missed a bit was that the room didn't include a coffee maker. We also found breakfast and cost of a coffee downstairs in the restaurant was a bit too expensive for us, especially when factoring in the exchange rate for our country's currency (1 Euro costs us $1.50 Canadian). This is not the hotels fault tho.

The desk team's availability truly stands out as the highlight of this hotel experience! Situated in a prime location, it offers convenient access to both the city center and the metro. The breakfast and bar services are commendable. However, what truly sets this establishment apart is the exceptional teamwork exhibited by the diligent desk staff. Their efficiency and helpfulness surpass even the management team, making the overall stay even more enjoyable. The dedication of the desk team truly enhances the quality of service at this hotel. Thanks Sara, Lorenzo and Juan, you are TOP!

The hotel's overall management approach and company agreements could benefit from improvement, presenting a notable contrast to the excellent service provided by the front desk team. There seems to be a disparity between the high level of service delivered by the front desk personnel and the overall effectiveness of the management team.