The hotel is located in an amazing area - an elegant neighbourhood really close to Retiro park. The staff was nice and the room was clean and reasonably sized. Flat iron, ironing board, safe and kettle were available in the room.

For guests not travelling alone, the glass bathroom door did not provide the best privacy soundwise.

The location is perfect, right next to the Prado and important museums, a 15 min walk up to the centre, the park is 2 min away. It was quiet at night. The staff were all super kind and helpful. The building is just beautiful, with art deco doors and windows. Lots of wonderful places to eat, out of the touristy area . I absolutely loved my stay, was sad to leave and for sure will stay there again.

I loved all.

Well run clean, bright and very friendly no-nonsense hotel in an excellent location (very close to El Retiro park) for the three main Madrid art museums. 5 minutes walk from both the Banco de Espana Metro station and (in the opposite direction) a lively bar and restaurant area in the streets of Barrio de las letras leading off behind Museo Thyssen. Rooms are spartan, white and clean and offer good amenities, including a single USB B plug. Bring a Euro 2 pin plug adaptor. The breakfast option with a large choice buffet is excellent value compared to local cafes. Excellent support from the multilingual front desk staff, with special thanks to David.

Great location right next to the Retiro and within walking distance to the city centre and Salamanca. Rooms were clean and spacious, very quiet too, with everything you would need for a short (or even slightly longer) stay. Great breakfast buffet in the morning. Friendly and helpful staff.

There was a slightly odd smell in the bathroom my first night, though this was gone afterwards.

Location is very good, a quiet residential area but close to the main art galleries of Madrid. This is the third time that we have stayed in the hotel purely because of its location. All the rooms seem the same, not very stylish but comfortable enough, some are just bigger than others and some have better views. This time we were less lucky as we had a view over a small shady inner courtyard, the rooms at the front overlooking the street are the best in my view. I particularly like the breakfast, lots of choice and excellent, helpful staff who are always cheerful.

Nothing! This is a good hotel.

Location & a lovely room. Staff were lovely - particularly the breakfast staff! So smiley and helpful. The room service staff did a great job too 😊

Room keys were really temperamental - a minor thing but a bit of a nuisance! Other residents had the same problem. On our departure day we couldn’t get back into our room to collect our bags and the lady on the reception desk told us they weren’t our room keys and we must have picked someone else’s keys up!? Obviously we hadn’t done that! It absolutely didn’t spoil our stay - but maybe something that needs addressing for future guests.

Great location near all city center sightseeings and big Retiro park. Very quiet place. Breakfast is really good.

VERY strange decision to put sink not in the bathroom, but near the door in the room. I understand that it is because of the size, but doesn't hygienic enough. The room isn't very clean - dust and hairs in some corners, and couple of days there were women's hair on the floor (after maid who changed the sheets, I guess). The water wasn't renewed.

Very central location but quiet too. Room was spacious and bed was great , location was perfect for us. Shower was very good. The breakfast had an excellent selection of food and was good value. There were no other breakfast places nearby so worth paying for at the hotel.

Minor things really but -No tea making facilities in bedroom. Bare minimum coffee pods supplied. No water supplied after first day. The hot food at breakfast was invariably lukewarm.It was disappointing that there was no bar.

Great location next to Retiro. We had a standard room on the top floor with view on the courtyard. It was quite spacious, very quiet and bright. Comfortable bed. Good shower. Good storage space. The staff was very welcoming and attentive. Lovely old building with nice communal areas in this very expensive neighbourhood of Madrid and easy to walk to most places of interest. Value for money.

Furniture in our room was functional but seemed very cheap quality and tired. Not in keeping with the building and a 4-star hotel.

- amazing location, close to all most important Madrid Museums ( the Prado Museum, Reina Sofía, Thyssen, etc.) and the Retiro Parc and the Gran Via. Excellent location, just a few metres from the Ritz, to catch buses, also the free buses. - the breakfast staff is amazing : Virginia and Maria prepare a visually and tastefully great spread with sweet and salty produce, fresh cut fruits, great viennoiserie, bread, cold cuts, cheeses, smoothies, Chia and banana, and more. They also cook amazing dishes, changing every day (tortilla de patatas, roasted potatoes, cooked zucchini, roasted tomatoes, etc.). Not only the food is delicious and well presented, but the breakfast halls are absolutely clean and well organised. The breakfast staff has always a nice word for every guest and they are key to having a splendid experience. I don't know how much they are paid but they definitely deserve a raise. - great to offer free water in the room and at the reception, especially during the very hot summer days.

- I knew before arriving, from previous comments, that the rooms were relatively small but comfortable and with all needed for a little holiday.