The staff were very friendly especially Angela and the second receptionist who spoke English, both were very helpful. The waiting staff unfortunately spoke No english and the receptionists helped out. The food was very good, the breakfast had an excellent choice and again staff couldn't do enough for you. We had a ground floor room, from which we could walk over to the pool. The grounds were very nice and drinks were available from the main bar, plastic cupos/glasses were provided for the pool side. The spa was very good but a little tired. We took advantage of the massage service offered, I had two deep tissue massages and my wife one. The masseus was excellent and reached all the right bits releasing the knots in my back and shoulders. The Hotel overlooks the Riglos peaks, from which you can see Eagles, Vultures and red, black and shouldered Kites, from the Hoitel grounds. Strange noises can be heard fron the front of the Hotel, which turns out to be Frogs in a cave by the front door, but cant be accessed.

There was a lack of tourist information, the area is known for it activities and nature, but we could find nothing in the Hotel about it. The Hotel uses QR codes for information about dining and menus. This assumes every one has a smart phone. Many of the people, including French and German found this off putting and spoke to reception, who were happy to print out the menus in the requested language, however the two receptionist were on hand to translate to the kitchen as the Spanish waiting staff didn't understand the translated menu? However this didnot detract from the friendly efficient staff at the Hotel.

The hotel is beautiful, located in such an incredible area, the view from the terrace is simply amazing. The hotel is very clean, the spa after a long day hiking or driving is amazing. It has everything and more in store for you. The room is super comfy, bathroom equally big, clean and with all that you need.

The staff could be more friendly, more welcoming. You get a feeling they are not very happy working there. When you ask for something a little extra it's always no. I've been there twice now, and it's always the same. The drinks at the bar are amazing, big, full of alcohol! The food however served at dinner really isn't great! Food choice is poor, quality not great, very greasy. Definitely not gourmet cooking, just average. The hotel is beautiful, the food should match. That's a disappointment. Apart from that our stay was lovely

The pool area and views of mountains are breathtaking…simply gorgeous. Rooms are very big and bathroom super cool. Breakfast was good and plentiful.

The dinner restaurant can unfortunately not be recommended. We tried it despite poor reviews…defintely a mistake. We did not get what we ordered and food was very basic, cold, uncooked and uninteresting. Restaurant service and food do not at all match quality of hotel, facilities and surroundings.

Beautiful location and comfortable room and hotel.

The temperature in the hotel was unpleasantly too hot. Even if the energy source is geothermal, this seems like a waste of resources and pouring this heat into the atmosphere is probably not a good thing. Equally for the outdoor swimming pool. Imaging if everybody did this! It is also not good from a health wise perspective, as our bodies are more used to cooler temperatures in the winter. At least 2 degrees less everywhere would have felt more comfortable.

Lovely hotel to stay at. Easy parking, single floor access to rooms, pool, bar etc. Absolutely amazing setting and view of the Riglos rocks - truly stunning. Comfortable beds, cosy welcoming bar area, nice outdoor space and great food in the restaurant at both breakfsat and dinner. Good spa with various jets, suana, steam room and jacuzzi, all clean and working well. Outside pool area very nice too!

Nothing - everything was great. Even though it was very hot outside, the room was cool enough. Fridge in room was useful and we were given a room close to the bar as asked )slight mobility issue) but it was not noisy.

The view from the rooms and balconies was exceptional. The staff were very helpful with our stay and very attentive to our needs during our stay even with our small requests. I can't thank the staff enough for making our stay memorable with such a beautiful hotel and surroundings.

Not applicable

Staff is great, open to help with your inquiries. Location is good, views from room are amazing. You can take a walk to Murillo de Gallego and visit the viewpoint Room is comfortable, bed and jacuzzi were incredible, as well as the bathroom

Room temperature cannot be set. On autumn/winter you can only enable/disable heater but you are not able to use the A/A. Breakfast is good but they could offer more options. Only fried/scrambled eggs, sausages and bacon are available. Additionally they include some ham and juice. After two days you will miss something else. Spa should not be an extra. You are already paying for a room in a Hotel Spa, I think it would be great if they included the service with the booking.

Nice view of Riglos. Convenient roadside location and parking.

We stayed at the double room, it was on the ground level with French doors that opened directly to the outside and the parking area, and no other window. The air-con wasn't cooling the room. When we inquired about it at the reception we were told it was done on purpose to conserve energy! I'm all for eco-friendly hotels, but they should have windows that can be opened safely. The receptionist changed our room to a suite on the first floor with a view to Riglos, so our experience was eventually all right.

The staff was very helpful and professional. The view of the Mallos de Riglos was incredible! The fact that you supplied hand soap, shampoo and conditioner was a very nice added touch... and unexpected. My dinner meal of pork loin was the best meal I had during my entire two weeks in Spain.

The lighting in the rooms was horrible. There was no way to turn on or off the big desk light unless you got on your hands and knees and pulled out the power cord or plugged the power cord in. Even with all the lights on the room was still very dark. I couldn't tell if I were wearing dark blue pants or black pants. I had to do some computer work and I could hardly see my keyboard it was so dark in the room.

Very comfortable room, enormous bed and good shower. Decent restaurant with a good choice of local dishes for lunch or dinner. Good breakfast with a choice of hot dishes. No shortage of parking spaces.

The spa was a bit of a disappointment. The main pool with multiple massage jets was good as was the sauna. When we were there the jacuzzi only had luke warm water and the steam room was out of order.