Breakfast area and offer was amazing. hotel is super nice and swimming pool is nice. room was totally fine and nicely done, but a double bed is not the same as 2 singles pushed together. (I know you note that you cannot guarantee it but it is not the same experience then). location was great.

Spa looked great and I wanted to use it, but there was a requirement to use a shower cap. I have never experiences this request in any other spa, and I cancelled my appointment because of it, so then you may as well not be a spa hotel. It's not comfy to wear in a place you want to relax. It's also not good for hair - it causes split ends. And I do not think you should make people pay for something so niche.

The location is absolutely great ! The magical touch of the medieval fortress and its cobblestone roads make the experience truly special There is a playground for kids really close by in a fairytale like landscape. Breakfast is satisfying and service is very professional We will definitely come back !

Rooms do have some small design errors , and in some places one can easily hit their head to the wall . And I would say the rooms look better and more new in the photos

We stayed in the suite which is highly recommended as it was so comfortable and a beautiful room. The staff were both friendly and professional and we immediately felt welcome. The rooms were very clean too! I would also add that the food in the restaurant was delicious!

I wish there were kettles in the room to make tea but it's a very small thing.

It’s set in a medieval village, absolutely beautiful

Everything was great, but there are some random things that were not so 4/5 star: The restaurant staff are very young and not very well trained : I asked for a black tea, he came with a teapot with fruit tea but no cup/saucer/spoon. It took a while to bring a cup and then we had to ask for a spoon. Every morning(we were there 3 days) they forgot something . Also, no soap/shampoo/dirty linen bag/iron board&iron/mini bar in the bedrooms. All a bit random but customary in every hotel, even of less category. A pity really.

The room was very nice and clean, nice location.

The staff was not so friendly, especially at breakfast. We had to send our toast back as it was hard and cold, also got rotten tomatoes both morning. Missed the selection of vegetables at breakfast. Fotos are nicer than reality, specifically about outside pool and the spa.

Great staff hospitality, cozy vibes perfectly decorated within a nice medieval setting building , breakfast terrace overall a repeat visit for sure

A bit of a walk to the beach especially on incline town roads but still good calm location

The location, friendly staff, cleanliness. The time are huge and very comfortable

The proximity and frequency of the bell ringing. Also the breakfast didn't have many options and the coffee wasn't very good so we had coffee at a nearby cafe

Breakfast terrasse and food offer are very good. It is a pity they are not offering a real coffee (only vending machine type)

Spa was a bit crowded. There was a wedding on the terrasse close to the hotel and it was a bit noisy.

Everything, gorgeous location next to the castle and old town. Breakfast in the castle patio was top experience!

In a 4* hotel I would have expected to have more shower products other than shower gel, but there was no shampoo, no conditioner… just shower gel for everything. A bit poor in amenities I would say for the hotel category

The facility and the convenience

There are used contact lenses on the floor, and the room wasn't completely clean. Being a 4 star hotel, we expected there'd be more amenities like cream, room slippers but there weren't any.