The location of the hotel is very convenient. It is close to the center of Montana (where the shops and many restaurants are). We got a room upgrade so we had a room plus a living room and a small kitchen. That was very nice for a week-long holiday. We liked the restaurant, especially for dinner. The wait staff was friendly, courteous and helpful. The food was very good. The staff is really exceptional. They seem to genuinely like to help the guests have a good time and always greet you with a smile and say "bonjour". The key to enjoy yourself is probably to know what to expect. The hotel isn't modern but the people working there and the services they provide make up for it in my opinion.

The pool and spa area is a little outdated. It's clean but an update (and enlargement) would do it good. The WIFI was terrible. So we used our phones to connect our computers to the internet and didn't complain (maybe the staff could have done something?).

Its a very nice hotel, great location, helpful stuff and amazing apartments. We have an upgraded room with kitchen, living room and terrace. Yes, the hotel is a little bit outdated, but it was very clean, all furnish was in good condition. And I absolutely love this decor, like I'm in Twin Peaks. See the pictures, so you understand. We enjoyed our time in Montana, went to spa (two saunas, cold plunge, jacuzzi and small pool with terrace access). The breakfast was also good - its buffet, but the guests can also order crêpes or omelet from kitchen. We stayed for 1 night and the hotel stuff gave us free tickets for 2 days for ski elevators, mini golf etc (a lot of activities were included, because off-season in Crans Montana). Even in high season you can buy this ticket only for 20 CHF, which is very nice price for people, who skiis. We'll definitely come again :)

Location is excellent - close to the cable car, shops and restaurants. Free underground parking. Not large but very nice SPA area. Very good restaurant. Huge rooms - actually we had two apartments, each with two bathrooms, balcony, living room with a full kitchen and separate bedroom. Just perfect! Stuff is very nice, polite and helpful. The panoramic view from the terrace over Pennine Alps - from Matterhorn to Mont Blank was breathtaking!

Breakfast is somehow boring, all the same and it could happen that if you come a bit later - scrambled eggs and bacon as well as pancakes were over. But then we learned that it is possible to order an omelette directly from the stuff - and it was very tasty! Not much to complain, actually. The hotel is a bit dated and the TV-sets we could not use with iPad wirelessly but OK, we should have brought our own HDMI cable, which was forgotten.

Beds are good. Bathrooms are good too. The majority of clients come from Kuwait, or other Gulf countries, although the level of luxury is not what one finds in hotels in Dubai. The mothers get together in areas near the Reception in a very friendly atmosphere, while children can play in the pool or in a nearby public playground under the supervision of the Phillippino housemaids. The WiFi is not very strong in all areas, but the Hotel offers many Arab-speaking TV channels. The view from the balconies is quite nice. The food at the restaurant is very good.

The carpet in the rooms looks like if it could be changed. Despite the double-glazed windows you can still hear the bells from the nearby empty christian churches at various times of the day, including the weekends, but this is not the fault of the hotel.

The people were extremely friendly and helpful. The accommodation was excellent and catered for skiing/boarding activities with great lockers and their dedicated bus service for any time of the day. Going full board was a great choice as the food was exceptional, great service and a very well stocked bar.

Nothing comes to mind.

The hotel is well located, a short walk from the village with supermarkets, shops, and restaurants. The staff at the hotel provided an excellent level of service. The staff are friendly and helpful, with good guidance about the town. The hotel has a shuttle bus to drop-off and pick-up from the ski lifts, with pleasant helpful drivers. The breakfast is well laid out and of a good standard.

+ THE STAFF! Everyone went the extra mile to make us feel comfortable. We came for the weekend for a race event and they all made an effort to accommodate many extra requests. Always with kindness and a smile. If we will decide to come back next year, we know where to stay! Again thank you, definitely helped make us run faster!

- After my note about the staff, there is nothing I did not like that would not make me decide again for the hotel.

Fantastic service, attention to the clients. We had a room upgrade to a fantastic appartement with the view on the mountains and the village. Comfortable beds, water, tee and coffee in the room. There are free hotel ski bus, free ski pass for kids and discount for adults. Also we got 2 bottles of water snd candies for a child at the check out. The hotel is kids friendly: pool open for kids till 20:00, bathrobe and sleepers for child, kids play room. Location is great, close to the ski station and skating ring. Delicious food in the restaurant.

Staff were very nice and helpful. Room size and layout were very good. Room equipped with kitchen area and had all cleaning and ironing tools. Near to center but far from noise.

Breakfast menu can be improve.

Excellent location. Very close to the city center and easy access to ski lifts. Very friendly stuff - helpful and provided useful information. On-site restaurant was great!

Facilities are a bit outdated. Breakfast wasn't that great. Bathroom had a weird glass door that didn't allow for full privacy.