The staff was amazing, so nice, polite and very helpful. Even when peeking in the kitchen you were greeted with a happy "Hello". The staff at reception, at the restaurant for dinner and the breakfast buffet really know what customer service is. Our room was under the roof, very spacious with a very spacious bathroom and a nice long soaker tub. Everything was really clean. The bed was comfortable with a huge pillow. And there was a little Biberli instead of a chocolate on the pillow. Loved it. They also have binder with all the necessary information in multiple languages. It was not updated yesterday, but it was very comfortable and we were made to feel at home. We value cleanliness and it was very clean. Also loved the AC unit and the great windows with the shutters. We had dinner in the restaurant and all our food was delicious. The breakfast buffet had a nice variety of cold cuts, cheeses, jams, wonderful fresh breath, whole cooked eggs, cereal, yoghurt, juices, fresh fruit etc - very nice, fresh and delicious. It was very quiet at night.

It's right on the street into town but with the windows closed and the AC running you didn't hear the street. If I would nitpick I'd say I like my sheets softer and I'd like a lighter blanket but that's all the negative we experienced.

Fantastic, huge room. The bathroom was the size of half of my apartment. Great amenities, nicely furnished. I enjoyed the bathtub! Breakfast room was lovely, breakfast was ok. Very quiet in the room. Good location. Would love to stay here again!

The breakfast is ok but a little basic.

Quiet hotel, comfortable beds, friendly staff, close to bus stops

Lift very small, wheelchair didn’t fit but grateful there was a lift as an option.

Herisau is a very interesting market town and the hotel is very near the centre. It is well placed for activities, such as walking, in Appenzellerland. Very good breakfast

Fewer cars on the road woould have been good. But it wasn't that bad and didn't stop me from sleeping

Lovely old property in the middle of Herisau. Great restaurant in the building. Perfect for short trips.

Great breakfast, practical clean and functional room. Price very interesting. Location was reasonably accessible from St. Gallen (train every 15min + connecting buses).

The quality of the bed itself could have been a bit better.

Attention to detail and customer focus. Other hotels could learn a lot from this little town hotel. We would certainly return to this hotel.

Nothing

well located, dog friendly, elegant renovated interior, comfortable rooms, good breakfast, nice restaurant, very professional service

a bit of a strange smell when you enter the room

Breakfast

Room was about 200meters from hotel it makes discomfort.

Lovely friendly staff, great breakfast. Opens relatively late for drinks and food.

Nothing at all really, it was great