Hotel was a perfect mix of great service, great amenities, central location near the lifts and not too expensive for the quality.

Beds and pillows were not the most comfortable, but manageable for a week

The staff here was amazing friendly and the property was super clean and well-appointed. I didn't try the breakfast, but the location really can't be beat -- right in the heart of Laax village next to both the Curnius gondola and the main Crap Sogn Gion gondola. Lots of eating and shopping options, just a few minutes walk away.

Nothing really.

The hotel in general was beautiful, they even decorated our room for my partner’s birthday! Great breakfast, comfortable parking lot at a reasonable price, a few great restaurants to try just in front of the hotel. We also adored Treetop Walk, amazing attraction really well done right next to the hotel and had a discount with the Guest Card! The highlight of our trip were the spas! The hotel’s Spa was just perfect, and with the Spa Around offer we got free access to a few other spa’s in the area. Loved it!

Fantastic location, helpful and friendly staff. Great spa area.

I do not speak Swiss German so had no idea what was going on in the hotel day to day apart from what I was told at the welcome drinks. We stayed for NYE and would probably have joined some of the hotel celebrations if we knew what was going on. I think a leaflet dropped in each room with event information weekly would be helpful. Given we weren’t the only Non Swiss German guests I think a reasonable request and good for business to provide in both languages.

excellent location, easy parking, and loading ski stuff into lockable ski lockers. tunnels go from hotel to parking garage to ski locker to ticket area . right next to the main gondola. staff at the desk is friendly. massage was great. spa area is great, with saunas and a cold pool and relaxation room. main pool was a bit cool for my taste but considering the energy crisis it’s understandable. pool had massage jets. breakfast was great, large offering. rooms were mostly renovated. it’s a ski hotel so there are scratches on the walls and older portions of the hotel that haven’t been updated. lots of restaurants in the area. I imagine it’s very busy in season with the many rock resort buildings next door. I would reserve restaurants in way advance. dog friendly.

bed was a bit hard for me. only 1 pillow each. we would have liked to ski our last day but with our dog we couldn’t get late check out and obviously couldn’t leave him in a cold car.

Decent breakfast, really good location, helpful and friendly staff.

The hotel is a little dated, the rooms and the spa in particular, but it’s still a great place to stay

My dog and I really enjoyed our stay here. Spacious and clean room with chaise lounges/extra bed by default. There are more amenities (electric kettle, coffee, tea, sugar, creamer, small fridge, slippers, bathrobe, etc.) available in the room than described on booking.com. Good breakfast and wellness facilities included in the room rate. Great location, next to ski lifts, bus stops, restaurants, etc.

None

Great location

Lack of concierge service - no one helped to make dinner reservations or informed about events in the evening even when asked

Everything The pool The rooms The staff were excellent - very helpful and friendly.

The pillows for the bed were so thin out felt like my head was resting on nothing.

Excellent location for skiers. Perfectly well organised, 2 minutes walking to the ski-depot, and then another 2 minutes to ski lift. Great variation of food in the object and nearby. Swimming pool ideal for children but you can also practise swimming in the morning when it is empty. Excellent sauna with everything you need to relax after intensive skiing.

I would appreciate some water dispenser in Sauna area (similar to the one on swimming pool).