The hotel location is excellent, however, it was difficult to find the way how to reach it by car using GPS. Hotel is offering a free parking place in a closed garage. The room was full of light and there was enough space to have a comfortable stay.

There was a very nice restaurant but it was opened only for breakfast, the hotel bar was equally closed. Only one person was taking care of everything during breakfast, the person was very fast and efficient but the amount of work was over his head. We found later that the same person was also cleaning rooms on our floor. The hotel rooms and thermal pool need to be renovated or at least refreshed, things are getting shabby. We had to ask for a soap for the bathtub (there was soap in the shower but was fixed on the wall) and for toiletries, we found only a small rest of body milk after the previous visitor. We found this inappropriate in a hotel of this level.

Amazing location! Lovely large comfortable bed - bedroom with twin sinks, shower and a separate bath. The hotel staff were really friendly and we also made use of the spa facilities including massages which were fabulous. Both indoor and outdoor pools are very warm due to the thermal waters in Leukerbad. Lots of restaurants nearby and as ever, in Switzerland, the village is pristine.

It's a shame that the hotel's restaurant is closed apart from breakfast time.

First of all, I liked the friendly, helpful staff. Secondly, the views on the south side of the hotel are stunning. The hot thermal pool and sauna are a treat. The massage therapists were excellent and highly recommended, albeit perhaps a bit overly expensive.

The steam room should be hotter. The ash trays in the pool area should be removed. The hotel should be made smoke free, especially since the theme is wellness and that there are children present. The hotel could use a little refreshing/renovation to provide a more serene/refined feel, considering it's a pricey 5-star hotel. The breakfast is simple, and could be improved on, but this is just "nice-to-have". Nevertheless, I would certainly return.

Perfect location in the town with beautiful Mountain View. The reception ladies are very kind and always helpful. Our Room is spacious and clean, cleaning stuff did their best job.

Nothing really (maybe if the cleaning boy didn’t throw away my Migros shopping bag when I still have a lot of fruits inside 😅?)

Obviously the location is stunning. Our room had a great view and was very spacious and comfortable. The restaurant was fantastic, for both breakfast and dinner. We enjoyed making full use of the spa facilities too.

The area around the outdoor pool looked as though it needed a bit of renovation.

Service and fascilities, Bar ambiance, staff

choice for breakfast and dinner, for a 5* hotel should be in a better state....bed linnen not changed in 5 days...?

The hotel has a quite long history. it brings you a feeling of “old”, but everything is maintained in a good and clean way. therefore you feel really relax and happy there. The pool outside is not so big but more than enough. You won’t feel crowded ( I tried 3 times at very different time). actually most of the time you meet 0-4 other guests there. the Sauna is right next to the outside pool. No special rules there, you use the facility in a way as you feel comfortable (feels at home). Everyone from the hotel is super nice ( staffs and other guests ) Breakfast is also good enough, but not premium yet.

The pool out side close at 8:00 pm in winter, which is a bit too early from my point of view. Hotel offers shuttle car to the bus station which is nice, however, only start from 9:00 am. Nevertheless: Only takes 3-10 mins to walk depends snowing or not ( even with luggage)

A great hotel to stay - where wellness and relaxation is a must. The spa is a must try - it has sauna, Turkish bath, hot spring pool and jacuzzi. The room is spacious and well appointed

Services is at the it’s best, courteous, informational, and provide the extra level of details - the staff have refreshed our room during our stay - such as towels, fruits player, prepared our bed.

A great Hotel to stay. Nice old style and very relaxing. Beautiful Spa with hot spring pool inside and outside. Also Sauna and the Steam bath is a must.

That animals are allowed. Specially for me who has neurodermatitis.

Location is great. Awesome view! Staff is very helpful and kind. Breakfast is delicious and the danishes in the morning are awesome!!! Spa area is calming and very enjoyable. Room was spacious, clean, and beds were comfortable.