very friendly welcoming at the reception, spotless, perfect cleanliness everywhere cosy room delcicious meals nice spa and outside pool very friendly restaurant staff at a‘la carte dinner relaxed atmosphere large breakfast buffet until 11AM fireplace at the bar

In the bar maybe some quiet jazz/soft lounge music would suit the mood better there was a medium piched noise inside and around room 210, probably caused by an airvent/kompressor blade somewhere in the building, it was difficult to locate the source of it, but it was almost continous throughout the day, with a sensitive ear to a certain frequency it can be a bit unpleasant

What a find! Such a great place to stay when visiting the baths -- they are right across the street. We arrived around noon and were able to get into our room right away. Our room had a balcony overlooking the river and was spacious, quiet and comfortable. The staff couldn't have been friendlier or more helpful -- we met two members of the family that owns the hotel and they were full of great local knowledge. Had a great lunch and dinner at the restaurant - especially recommend the pizza!

Excellent breakfast buffet. Option to eat in restaurant. Good quality of food. Family run hotel with responsive and helpful staff.

A little expensive but could be the exchange rates at the moment! Would be good to have fresh towels available in the spa and pool areas and free issue slippers or flip flops for hotel guests to use in their rooms and for walk to the spa. Small Gym across car park is not well located or signposted but good equipment as long as there are only one or two users at a time.

The staff are very professional and friendly. They let us use the SPA area after we checked out (the weather was bad). Breakfast is rich and delicious and I recommend the restaurant which makes great pizzas. The hotel is ideally located, opposite the thermal baths.

If I had to make one comment, it would be about the interior design. The interior design of the building is really terrible. This is an observation on my part, but it had no real impact on my stay.

Nice calm environment with the river giving a wonderful background sound when the windows are open. Wellness area is clean and relaxing with free water. Very cozy chalet vibes big rooms.

No slipper for rent or for free, had to be bought for 10 CHF. For this room price they should be included or at least rentable. Breakfast buffet a bit empty at 10 am.

Super nice view and place, clean and comfortable.

If pool water temperature can be a bit higher be super nice.

Very well maintained facilities, indoor pool open 24h, clean, quiet, very good restaurant and amazing breakfast. Lots of choice in the buffet. Families and people with dogs were welcome but for lonely travelers there was no burden, noise etc ( have my own kids and know what a trouble they could be). Spacious facilities, pleasant outdoor area with a long slide. Easy, quiet and comfortable.

All was good. Nothing to complain about.

I appreciated that it was easy to change rooms as the first one was not very quiet. The second one was really nice ! Staff very helpful and friendly. Nice restaurant and food

I would recommend not getting a room which is in the basement and directly under the restaurant.

The hotel is great and has beautiful views on the country side. You are in the post card. We also received a great discount for the TERME which are very close by and a must see. The gondola is free and then there is a perfect hike to the lake and back down to VALS.

Switzerland is not cheap but so beautiful.

Large room, very well furnished and decored. Wonderful breakfast with home made products. Restaurant and bar very good and not too expensive. Hope we'll come back.

For a four stars hotel, flip flops to access the spa could be included in the room price.