The service was phenomenal. At check-in, we were greeted, offered herbal tea, and asked to sit down while checking in. I speak a little Mandarin and the check-in manager very kindly humored me by speaking with me in that language, then seamlessly transitioning into excellent English when he knew my husband would benefit from hearing what he was saying and/or that the directions might be complicated for me to understand. He was very knowledgeable about the area and gave us detailed suggestions on things to do and where to have lunch, then gave us a map where he wrote down notes on how to get to the places he suggested. Another front-of-house employee showed us to our room and explained all its features as well as how to use the en suite hot spring bath and the the hotel communal hot springs facilities. We really enjoyed our hot spring bath, and loved exploring the area, which was all walk-able from the hotel. The room was very modern and had interesting features such as a table that nested under a counter until it was swung out into the room when needed. They also provided great drinks and snacks in the room, already included in the room rate. Breakfast was good, though we were a little confused by the format of being able to order and also going to the buffet. Overall, we loved this hotel and Xinbeitou, and it easily was the most relaxing part of our trip.

The hotel room is huge! Private in-room onsen tub is also big and easy to use. The public onsen is located at the top floor of the hotel and includes good quality amenities, sauna and a steam room. The hydrotherapy pool is shared between male and female and thus swimming costumes had to be worn in this area. Highly recommend to bring your swimsuits and experience their huge jaccuzi pools. Love the complementary snacks provided!

Aircon not as easily controlled and got a little hot at night with some loud noise coming from it. Other than that, everything's great!

the room had a hot tub which filled from the hot springs. It was located just opposite the MRT station with easy access to shops and food. It was also within easy reach of some tourist attractions. The staff don’t speak lot of English (no expectation that they should given we were visiting Taiwan) but really make an effort to make you feel welcome and to help you as you go along. We had a mix up over our departure date - nothing to do with this hotel - and they quickly came to our rescue and sorted it out so the holiday wasn’t spoilt.

nothing - cannot fault it.

Fantastic to have in room hot springs. Perfect location being right opposite Xinbeitou MRT station. Innovative in room amenities such as isotonic drinks, and notable consideration of sustainability by having communal water fountains instead of providing plastic bottles. Fantastic breakfast options.

The slippers provided were potentially a bit small for western feet

Excellent service from check-in and check out.. Staff were observant and considerate. They even prepared breakfast for take away when we checked out super early in the morning. Thumbs up for the service. Love the details in the room like freshly made chocolate and freshly picked mint leaves for tea. Keep up the good work

The price is too expensive for one night on 30 Dec, close to SGD 1000 as compared to other hotels..

I like the new and thoughtful facilities in the rooms

The bathtub is a bit dangerous for elder to enter as the wall of the tub is tall and thick. Besides, we can hear the draining sounds of other floors at night. Also, very limited selection for in-hotel dining except set menu.

1. Very comfortable and spacious bedrooms. 2. Great facilities 3. Friendly staffs going thru the extra mile (they packed our breakfasts when we left for the airport at 6am even tho we had only put in the request at 9pm the night before)

1. One of our rooms had a blocked pipe which they apologized for 2. The bed was a little hard

It is just outside the metro station and we didn't have to walk far. The hotspring tub inside the room and the shared pools were good. They also have some activities that guests can join for free.

Nothing actually.

The room was very comfortable, quiet, and the amenities were great eg mattress pillows etc.

The luggage service which there was not any given it is a 5 star hotel.

The hot spring/spa facilities were excellent

It was very minor, but very occasionally there were very noticeable water/plumbing sounds coming from the drain in the hot spring in the room