The property itself has a very rustic feel. The personnel here have excellent service attitudes and will not hesitate to help answer any questions… granted, I spoke to them all the way in Chinese - that might be a factor! And what’s not to like about an onsen inside your own suite, for you and your entourage? The living room space is also serviced by two air conditioners - some might call this central heating - so that’s also quite… cool. (yes I made a dad joke, cue groaning thank you thank you you’re far too kind)

This is the one minus point that made the rating lower: NO air conditioning inside the two bedrooms provided! Had to rely on the provided air purifier to provide some wind for ventilation in one of the rooms: I personally didn’t have any ventilation, so I could only sleep in the living room with the foldable futon provided. also, rustic DOES mean the provided in room furniture is a bit on the worn-down side.

We had an excellent stay at this hotel. The organization was top-notch, and before our check-in, the hotel reached out to provide all necessary information. They even offered a free shuttle service from the closest MRT station, which made our arrival stress-free. The rooms were spacious, very clean, and the outdoor bath was amazing. The staff was incredibly helpful and went above and beyond whenever we had questions, assisting us with restaurant recommendations, taxi bookings. While the hotel is situated uphill, it's very close to the city center, just a few minutes' drive away. There's also a small supermarket within a 3-minute walking distance, which was convenient for any quick necessities. We will definitely come back next time!

Nothing negative to mention — however, we did read that some customers complained about humidity, so we’d like to share our experience. Taiwanese summer weather can be quite humid, and accommodations may feel more humid than you might be used to. This can easily be fixed with a dehumidifier if you feel uncomfortable. When we spoke to the staff about this, they immediately provided one, and our room became very comfortable.

1. The location of the hotel is perfectly situated at a corner of New Beitou that is away from the hustle and bustle of traffic. 2. The free shuttle van service is really helpful as it can ferry you to different places. I asked the driver for breakfast recommendations and he dropped me off at this store near the metro station. The driver was really friendly! 3. The room design is inspired by Japanese traditional homes. It gives off a very warm feeling. 4. The hot spring water from the taps are naturally derived. The hot spring tub is big and provides a relaxing experience.

1. The staircases leading up to the rooms are quite old and narrow. Visitors with big luggage might need to request help from the hotel staff to carry it upstairs. 2. The room that I initially stayed in had a wasp and the hotel staff would prefer it to fly away to the nature by its own. So, the hotel staff upgraded my room at no cost at all! I understand their concern for wildlife conservation and honestly felt relieved that they did not kill the wasp. 3. The hot water supply at the shower room does not seem to work. But my solution to that was to use the hot spring water to shower, so it was all good.

Staff was very accommodating and responded quickly to messages. They offer transportation to and from the MRT station. The hotspting water in the tub is perfect. The room was clean and provided all the basic amenities we needed. The room had interesting details like the japanese style wood and paper windows. Breakfast was porridge with a lot of toppings, very tasty if you like the Taiwanese style.

The room and decor is a bit dated, but it didn't bother us at all. The tub was a little small for two people to stretch their legs out at the same time.

This hotel played a big part in my trip to Taiwan, which was even better than I expected. I would like to thank the staff member Lin for her kindness and generosity in accommodating my hotel reservation mistake before departure. I would also like to thank the staff member who kindly greeted me when I checked in, and the gentleman who helped me pick up from XINBEITOU Station to the hotel. I also have a slight problem with my credit card payment at the JIUFEN store, and I would like to express my deepest gratitude to the staff member who willingly helped me solve the problem. A truly impressive trip to TAIWAN! I want to go again already! Thank you again.

Nothing

The hotel is close to the thermal valley, which means that it's not close to the metro station. The hotel provides shuttle service from the metro station to the hotel but we didn't take it cos we wanted to walk a bit uphill as a small workout. Every room has its own thermal bath so you can enjoy your hot spring moment anytime you want. There is a convenient store within a few minutes walking distance and 2-3 small restaurants near the hotel. The room is decorated in a Japanese style which I love it. And the price is budget too.

It is not my first time to stay in a hot spring hotel but it's the only hotel which doesn't provide normal hot water. It doesn't have a separate shower room so you have to clean your body in the bath tub and have your hot spring bath at the same tub. I think it's a bit inconvenient and I have a smell of sulphur for 2 days (I'm ok with it but I think some people may not like it). The sound proof is not good and I can hear people chat in my bathroom.

- we were upgraded to a bigger room - the staff were lovely and spoke good English - there is a shuttle bus (recommended if you have luggage as it is up a hill. If you walk be careful as Google maps may send you up a long dark flight of stairs outside.) - the hot spring bath felt great ! Hot, opaque, sulphurous, leaves skin soft. - the breakfast (congee with various toppings) was typical and tasty - the room had two air cons, a tatami mat area, separate bedroom, two TVs with YouTube and some other streaming services, and a bath big enough for two, so we had lots of space - interesting mix of Chinese and Japanese aesthetics (more like Chinese taste with Japanese touches) - great value for money

- the shower/toilet room was a little spartan. Low pressure and hard to adjust the temperature, maybe because it was also hot spring water. -I would have liked a yukata bathrobe to lounge around in like in Japan. - there is a big communal bath but it is only for day guests. I would have liked the option to book it and enjoy it before check in! - speaking of which, check in starts from 7pm, because I think they also rent out the rooms to day guests. You couldn't tell though as it was clean.

It is obvious that it has Japanese style influence. So the atmosphere in the room is nice, simple but has everything you need. I like the window the layers, you can open for fresh air and close for quiet and peace ☺️ the space is clean and comfort with your own private hot spring bath tub. I also appreciate the ease of English communication and the shuttle service 🥰👍🏼🙏🏻. The hotel tried its best to accommodate the guests. And not forget to mention it’s very close distance to Thermal Valley and convenient store.

The dining area and the stairs. The breakfast is decent. No elevator, and no need because of the size of hotel. Plus they help bringing your luggage up and down.

Lovely little hotel. Private thermal hot tub outside the room was fantastic. Spotlessly clean, free coffee & bottled water available 24/7 in reception. We arrived by car the Hotel got us a space right outside. Free Shuttle Bus drops you into town if you need it but it's only 8 mins on foot. Perfect location easy walk to the hot spring and attractions. Didn't book breakfast there's a Starbucks & McDonald's and plenty of breakfast options in the town Fantastic value.

Nothing it was great.

Staff was amazing; both receptionists and the driver of shuttle were all very helpful. Thank you to all! Especially the one who shared his last two black tea bags with me) Hotel is walking distance to the metro, restaurants and convenient stores. Large room with a private hotspring bath.Free shuttle to the metro station (note that xinbeitou is the correct station not beitou). Clean and comfy bed with extra pillows. Free coffee and water. 2 hrs massage in Bella with #18 and 99 were one of the best we have ever had.

Breakfast (100 taiwanese dollar) you can get a better breakfast outside. Cleaning of the carpet (stairs and corridor)