This is a reasonable resort if you come with the kids as they have child friendly hot spring while many other hotel/resort only let the adults using them. The hotspring facility is well run and maintained. We love the hot spring pools. Recommended for those that come with children. The other thing we love is the bathroom inside our room with a large and deep marble bath tub with a hotspring water tap. I love having my own private hotspring soak everyday I stayed at the hotel (and so do the children).

The furniture in the guestroom are old style, dated with clearly visible wear and tear. The breakfast has plenty of choices (mostly Asian style) but was not tasty. What disturbed me was that they called a normal steam bun with a thick white skin and dry pork filing (no soup) “xiao long bao” which gave me the filling of being cheated (every single person in Taiwan including the tourist should know what the real xiao long bao looks like. The Japanese restaurant is ok in term of food quality but super overpriced. Sometimes I have to ask twice for things to be done properly.

The hot spring pools were amazing. Nice variation between them, with different temperatures and bubbles etc. It was also lovely to have a private hot spring bath in my room. The room was spacious and a nice temperature.

The location isn't the most convenient. There aren't many restaurants nearby, and the nearest metro stations are a bit far (though the hotel does run a free shuttle bus roughly once an hour). Personally, I'd recommend staying here to use the hot springs, but not as a base for exploring other parts of Taipei.

-Excellent customer service from all staff members -Fantastic outdoor hot spring pools -Complimentary drinks, snacks and flip flops -Lovely breakfast

The hotel seems a little dated and due to the nature of our room (Japanese style), it wasn't so comfortable. However we had a nice experience and wonderful stay there. More frequent shuttle buses would be helpful.

Its spa facilities are unique and super! A quiet and peaceful environment. Ample opening time (9am - 10pm) for enjoying the spa, which is tremendously convenient and heartwarming for its patrons.

Having stayed in it for a many times in over a decade, I find the provision of breakfast, both in terms of quality and quantity, tumbles down in standard. In short, patrons usually spend about 20 to 25 minutes when having breakfast, a bit like eating fast food (one striking example is its meagre provision of fruits, which Taiwan is famed for). Besides, the chance of switching to a Japanese breakfast (with a surcharge) has also been scrapped, which is a pity.

First thing is they attached the maintenance notice at the shuttle bus stop next to MRT Xinbeitou. That notice has mentioned about the purpose, the usage time of room service, restaurant, outdoor spring and shuttle. Another thing is their large outdoor spring area. They offer lots of different temp and SPA under security control. The other is their ecology. You could find the cicada during the breakfast time. How lucky an insect living at the good environment like that.

No

Great place to stay! Very kind staff, and the shuttle from Beitou MRT is so helpful. The rooms are nice and spacious, and the tub is wonderful, especially with the views. The hot springs themselves are a lot of fun - nice variety and it was never too crowded

The wifi password changes every day, which is a little frustrating. The pillows were not very comfortable.

front desk were very welcoming, rooms were immaculate, snacks included, but most of all, the hotels hot spring pools were fabulous!!! clean, hot, with plenty of room, other guests were all very nice and polite. the showers for after were fantastic and fully equipped w shampoo/shower soap. the robes and slippers for guests to use were also a great touch! i would definitely come back and recommend to others!

the extra charge for the swimming pool was a surprise, i wouldve liked to know earlier.

Family-friendly pools were great, with different temperatures to suit different people. Breakfast buffet had enough variety that everyone could find something they liked, both Asian and Western style breakfast. Tatami room was comfortable and we enjoyed the private tub.

The hot spring pools were fantastic! With temperatures showing, cold stones, pools with water jets, it was fun to try out different pools. Shuttle buses to Beitou and Xinbeitou MRT stations provided the convenience.

Nothing

The hotel is well located near the MRT station, so is easily accessible. The facilities especially the family outdoor hot springs area are terrific. The staff are very helpful and friendly and understood our Australian English very well. The shuttle service was also very good.