We had such an amazing stay here! We had a cottage room by the pond and the staff had kindly accommodated our request for a cliffside view. Despite a bit of construction going on (which we were pre-warned about) it was still such a peaceful oasis, just a short tuktuk away from busy Ao Nang. The staff were amazing - always available to help, drive us in buggies to reception when it rained and ready and waiting to help coordinate pickup for the tours we'd arranged. Breakfast was also delicious (I could have lived on those pineapple pancakes!) with plenty of choice. We also ordered room service several times because it was the tastiest home cooked food that was even better than where we tried in town! Safe to say we were sad to leave but eager to book here again! Thank you to all the Ban Sainai staff who made our stay so special

That we didn't book more days here!

The hotel is lovely, clean and well maintained with amazing and very well kept gardens. The pool was amazing. The location of the hotel is awesome under a huge limestone cliff!! All the staff, from the reception to the gardeners, are excellent, very helpful and always with a sweet smile!!! Especially one of the three girls working at the reception (Fareeda) is a great professional and adorable person!!! She helped us (me and my husband) with all the issues that may were intended during the 47 days we stayed at the hotel...and it was not a few!! Fareeda thank you so much for everything!!!

If I have to say something, it would be that the towels in the rooms need to be changed urgently!!

Location and property were perfect for us! Ao Nang is quite busy and this was away from the noise and loads of people. The beds were so comfortable, the amenities supported our stay (slippers, pool bag, sarongs), and the pool and grounds were amazing! The staff were all helpful and friendly. It was a wonderful stay for us.

I didn’t realize that it was a dry property and that no alcohol was on site. At first, I was not sure but given the craziness in the broader area - it worked out.

We had an exceptionally pleasant stay, with attentive and friendly staff who made sure we were well cared for. The rooms are spacious, featuring mosquito nets and efficient air-conditioning, with large bathrooms that include both a roomy shower and a jacuzzi bath. Housekeeping is excellent, keeping everything spotless and well-stocked. The hotel boasts a large swimming pool, and the staff even took the initiative to inflate the kids’ floaties, which was a thoughtful touch. The property offers beautiful views, with lush greenery and dramatic mountains as the backdrop. The location is also ideal, within walking distance of restaurants, bars, and a 7-Eleven. During the low season, the value for money is outstanding.

We would have enjoyed the frequency of the taxi service especially later in the morning. it would have saved us some hot and sweaty walks to and from the beach. While the ongoing construction is a positive sign that the resort is being well-maintained, it did occasionally detract from the overall experience during our stay. The prices of food and drinks at the resort are unnecessarily high, often three to four times more expensive than what local restaurants and vendors offer nearby.

The staff is friendly and they helped us get a last-minute private tour only hours before, while every other tour company was sold out. The rooms are amazing and comfortable.

I didn’t see it posted anywhere that the property does not offer any type of alcoholic beverage. It’s not a big deal, but it surprised me when I wanted to make a toast to the end of the year and there was nothing available.

Lovely rooms and surroundings. Travelled end July which was fairly quiet and peaceful. Staff very friendly and helpful.

Small moan, the food and drink relatively quite expensive.

Incredible hotel, beautiful spacious room, nicely decorated, well taken care of with a lovely bathtub and a shower. The resort is covered in green, there is also a pond with fish and a pool with a view. There is a shuttle every couple of hours to Ao Nang which we used a lot but even if we missed it some times the taxis are very cheap given the short distance Staff is helpful and welcoming

Breakfast needs improvement. There is an a la carte menu as well as a buffet. We preferred the a la carte menu which included many bread options with avocado, mango, eggs etc as well as sweet options such as rotis. However, the bread was not fresh, it tasted stale which ruined the taste of the dish. Also, I was served an avocado toast where the avodaco as unripe and could not be eaten. For such a nice resort, the breakfast was a disappointed. More focus should be put on fresh ingredients and making sure the food is suitable to be eaten.

Beautiful surroundings of the hotel, the pool and the restaurant are the biggest advantages of this place. beautiful view of the mountain and very kind staff. Ideal if you are looking for a quieter place to spend time Ao nang.

Unfortunately we were not completely satisfied with our room, we stayed in the pano cliff view cottage but the windows in the bathroom were so dirty that visibility was very limited. In addition there was no ventilation in the bathroom, on sunny days using it was very inconvenient, it felt like a sauna. In addition the air conditioning in our room was very weak and couldn’t cool the room.

We stayed at this resort recently and it definitely met all our expectations. The location was fantastic, very remote feeling, so it was super peaceful, quiet and just pure bliss. The view with the cliffs being right in your face couldn’t be complimented enough. We were still very close to everything we needed nonetheless. A short walk gets you to the restaurants and shops and then a little further down was the beach. Even if you don’t feel like walking, the hotel had really timely and convenient shuttle services. The room (we opted for Jacuzzi suite) was perfect. Cosy, comfortable and a nice added bonus of a tv that worked with our devices. We tried the room service and definitely recommend it, from Thai to more western dishes, they had it all and it tasted really good. Beef fried rice was a real winner as was the purple pea/lime juice. As Muslims, we didn’t struggle in the slightest either. The entire resort is halal friendly, halal food and no pork or alcohol on site. Overall a wonderful experience and cannot recommend highly enough for anyone looking for something cosy, serene, inclusive and super comfortable with a very nice aesthetic touch.

Pre stay messaging and arrival arrangements including an airport transfer were efficient. The hotel promotes many boat tours. Staff are all welcoming and helpful. The welcome drink and instructions to make the tea again at breakfast were appreciated. Thank you also to the chef for my surprise birthday cake! The garden cottages were very comfortable, well maintained with expansive bathrooms. We used the mosquito net because there were mosquitoes in the room on arrival. The cleaners sprayed the room daily after that on our request. The towel origami was appreciated. The resort is peaceful and relaxing with signs requesting quiet voices and no music at the pool. There are sufficient sun beds. If you book this hotel respect the rules; some guests didn’t. We were pleased that smoking areas were separate and not poolside. The poolside bar serves fresh coconuts and great smoothies with various lunch options. The breakfast is served on decking by the lake watching the carp and resident water monitor surfacing occasionally. The hand washing station on arrival sets appropriate expectations for guests. There is a continental buffet, Thai and European selections. In addition there is an a la carte menu to choose eggs, French toast, pancakes etc. Breakfast was calm and unhurried. There are sufficient staff serving and two coffee machines so no lengthy queuing. The grounds are manicured and lush. The gardeners work hard. The hotel could market this asset more by labelling names and uses of plants on their site. There are plentiful supplies of water in the room; a BYO alcohol policy on site. Again guests are respectful and discrete. This is not a party zone; it’s a hotel for those who want to relax in a low rise garden setting amidst the karsts. The pool facing view is impressive. The shuttle to Ao Nang beach is useful. We preferred local Thai food within a 15 minutes walk of the resort. ( 11/1, Jungle, Mamas Kitchen).

Even better if: 1. Sun beds had mattresses and were adjustable. 2. Plug in Mosquito burners were in rooms 3. Massage services were provided on site; with outdoor options 4. The Gardener had an electric strimmer to reduce the noise at the pool!