I really liked that the hotel was clean, had a nice big pool, and that the location was great. I had read a few bad reviews, and was really anxious about our stay. But the hotel exceeded our expectations. The staff was helpfull and so kind. The room was huge! We didn't have direct pool access from our room, but that was not a problem. the pool was clean, and the lounge chairs and sofas was comfortable and we had an all around amazing trip!

Our aircondition was really loud, and that was a little annoying in the night. The hotel was close to the airport, so there was airplanes taking off throughout the day - but I didn't mind it, and found it kind of cozy.

A good location for most of Chiang Mai City. The rooms are very spacious and tastefully decorated. The staff were friendly too. A very good sized swimming pool that was kept clean.

I did not try the breakfast as it was too expensive. I noticed the spa and massage treatment prices were also way above average price. I would not recommend Chiang Mai as a place to visit though as most people away from the reosrt were impolite and not friendly in any shape or form. Graffiti is all over this over-priced city and they tend to rip off foreign visitors.

+Room is large , spacious , unique and clean +Bed/mattress is very comfortable the best I have stayed in Thailand! (Been to 5 hotels so far) +Ambience and scenery of the place is very nice +Staff were welcoming and friendly +All facilities are clean and tidy. Room service and cleaning was always done to a great standard +Pool and outdoor area very nice

-Location is a bit far to the centre/ food places etc. No tuk tuk service -Breakfast was not buffet and mainly traditional dishes -Pool is cold/not heated especially in the evening

both pools were beautiful, and loved all the lounge hammocks/seating. Bed was comfy and pretty. Staff were marvellous and incredibly friendly and helpful. Was able to check out super early due to an early morning flight, and the security man was our incredibly courteous taxi to the airport

Wish their website was a bit updated to show that there is not a laundry service in the hotel (but rather a laundry mat one minute down the street-we used it and were happy with it!)

This is a lovely hotel, situated in the suburbs of Chiang Mai, but with everything in walking distance or by very cheap Tuk Tuk. We stayed at the hotel twice during our 4 weeks in Thailand, and we sampled all three room types on offer. All were nice, clean, comfortable and spacious, with a large bath and separate shower. TV has Netflix. Beds are very comfy, room fridge very handy, staff are lovely (including Michael, who everyone comments on). Limited but very nice breakfast on offer. Swimming pool very large and clean, Koi pond amazing, as is resident cat. Standard (deluxe) rooms are in the basement, so lack of natural light and a bit humid down there, but still nice, with a little private courtyard attached, although no furniture to sit outside. Executive room, on top floor, very nice with balcony, so good view of pool. Poolside (swim up) rooms are the nicest…you can access a small pool directly from your balcony…although it’s easier to get in the pool than it is to get back out!

The photos on the website are out of date…the hotel is a little tired and rough around the edges…and is in need of some maintenance, e.g., rotting wood on balconies, tiles missing in pool, sun loungers missing cushions etc. Also, there is no Spa, no massage facilities (although they will book a local massage person to come to your room), no bar, no cocktails, no evening meals, so you need to go out for everything.

Superquiet location great for sleep and relax by the awesome and big clean pool but not far from hustle and bustle of the city. The whole building is very unique built in a fusion of traditional and modern way. The staff is the top of the cake crowned by Mr. Michael ;)

The view and the fact that in my room which was located beneath the swimming pool water surface and just infront of the swimming pool wall the window can not be opened and view is basically nil. I realize the room I stayed at is the cheapest room style available therefore I have no problem with that but some people may not like this style. However I have to point out that since those rooms are somehow "disconnected" from the world outside, they are absolutely fantastic for great sleep and in the morning I woke up superbly refreshed.

We had the room with the private pool access. It was an amazing experience. The room was very nice and clean and spacious. We booked the elephant sanctuary with the hotel and it was a unique experience also. The staff were kind and helpful. The location of the hotel was perfect, in the middle of the activities we wanted to do.

It was a lovely place, with comfortable large rooms, two pools, and brilliant staff- Michael in particular really helped make our stay enjoyable, having advised on places we might like to visit and good places to eat, as well as investing time, going the extra mile, to sort out a problem we’d created for ourselves.

The hotel was a bit further out of town than ideal for us, but the taxis aren’t expensive and just took 10 minutes to get to the centre.

Our second visit to the chaya. Michael is an exceptional host and made us feel very welcome. He is ably supported by Niu and Mem who are always happy and helpful. Breakfast was very good. The pool is really nice. Our room was always kept very clean by the cleaners

The pool area could do with some shade - maybe some umbrellas. The cushions could do with a good clean.

Everything. The room and bathroom was stunning! Decor and furniture was beautiful. Manager Sweety was literally a sweetheart. The place is a good vibe, very peaceful and relaxing. Loved it here and met some incredible people

There was no restaurant but there are so many AMAZING restaurants to eat at and very close to the heart of the town