1. Location is very good where dining places, massages, 7-11 and night market is right downstairs 2. Room is spacious and clean. Our room has mountain view in the distant 3. Fast wifi and an extension plug was provided in room 4. Good breakfast selection 5. Staff are friendly and helpful 6. Weighing scale for luggage is provided at hotel lobby

Toilet is on the small side. Water leaks out after shower and the floor becomes wet and slippery. Informed housekeeping and the problem was somewhat fixed. Slight improvement to the wet floor. Thanks for the quick response to complaint.

The bfast was good alot off choice exp.the pastry.what I like abt the food n restaurant is all halal . Very convenient for Muslims travellers n guests.

The hotel need to do upgrading I think is quite old .The sofa at the lounge looks quite old n the area also needs to upgrade.

The location was great, just right opposite lee gardens night market. There's also a 7-11 within 5mins walk and a superb must try massage place Mali Massage in the alley towards the 711. This is the best massage in the area and much better than the popular ones across the road. Service was fantastic especially one bald bellboy whom i unfortunately did not manage to get his name, he was extremely attentive and always greeted with a welcoming bright smile. Receptionists speak fluent english and were efficient in their work handling large tour crowds, checking in and out was fast and hassle-free. Housekeeping staff were awesome too, as we generally keep our room clean and to support eco friendly movement we don't need to change our towel daily so we have our do not disturb sign up. They slot in a little card to let us know they're here and to contact them if we do need anything. Lastly, the room dining staff were amazing! 2 out of 3 were able to communicate well in english and got our rather bothersome request perfect. The 1 who couldnt communicate in english did try his best, though our request was kinda messed up but his sincerity did get to us so we didn't fuss about it. Our booking did not include breakfast so we paid for it and it was fabulous! Reasonably priced, the variety was impressive, comparable to 5* standards. Food tasted generally good, of course some dishes were better than others and some were just alright. But for the setup and selection, it definitely has everything for everyone. Overall we had a great stay and will definitely return should we visit hatyai again.

The shower area only have a half screen so the floor of the toilet bowl and sink area will get wet. If you put the floor towel inside the bathroom it will be soaking wet and if you put the floor towel on the outside the floor will be wet and slippery. Could be dangerous for elderly as I've almost slipped twice during my 5 nights stay. The flush was not strong and we have to hold for a long while for a full flush. There was also no bathrobe provided. Other than these I love everything else about the room!

The thing that really impressed me was how they dealt with a problem. They were very late collecting us from airport which was pre-booked and paid for. On arrival at reception desk manager immediately came over, apologised, and said he would do something for us. What he did was upgrade us to a top floor suite which included free cocktails 5pm-7pm. Totally impressed. What could have been a complaint was immediately turned into 5 star customer service before I even had a chance to complain. We don't rise early so only ate hotel breakfast twice. It was a decent enough buffet and reasonably priced for what was on offer. Staff were very friendly and helpful when asked about anything

Regular English breakfast Tea would be good in room. Only Earl Grey or Green Tea was available. There was also coffee which was good.

I stayed at Centara for 3 nights with my small family and had a pleasant experience. The location is convenient, situated between Lee Garden Market and easily accessible by GrabCar, making it ideal for exploring the area. We were immediately impressed by the calming and fragrant aroma in the lobby—it really set a relaxing tone for our stay. The room itself was comfortable, with a powerful air conditioning system that kept us cool during our stay. The service and housekeeping teams were top-notch, responding promptly and efficiently to any requests we had. Overall, we had a wonderful stay and would definitely return on our next visit to the area.

I had an exceptional stay at Centara Hotel Hatyai. Located in a great and convenient area, the hotel offers easy access to shopping, dining, and local attractions. The parking space is spacious and secure, adding to the overall convenience. The staff were incredibly customer-centric, friendly, and always ready to help. My room was spotlessly clean, comfortable, and well-maintained, making for a truly relaxing experience. Highly recommended for anyone seeking comfort, great service, and a prime location in Hatyai.

Our stay had a few minor setbacks. The baby cot provided seemed a bit old and showed signs of rust, which was concerning for a child’s use. Additionally, we encountered an issue with the sink not draining properly, which caused some inconvenience during our stay. While these were not major problems, some maintenance and updates in these areas would definitely enhance the overall guest experience.

nearby with lee garden able to get upgrade to suite room the room smell damm so nice love it no other hotel have this smell love the person entertaining me checkin but NOT DURING CHECKOUT SO RUDE !!! and NOT EVEN SMILE!!!

so funny no bottle water can take bring home its embrase us the staff asking during checkout to return! staff checkout rude and not smile asking in not good polite way!!! richman staff so more way better that centra which centara not at level richman star hotel!! stay suite so funny all food n drink not complementary richman give all food n drink all complimentary need to pay laundry beg when we request extra!!! whattttt its laundry beg and we need to pay! next slipper need to return back?!!! so funny! its a use recycle slipper!!!! richman give slipper free, laundery extraaa 5-6 pcs FOC!!!

It's a lovely place and the experience is defined by how well maintained the place. The lovely staff there made everything perfect! This is my 4th time staying at centara and the service quality is still top notch. The staff make an effort to greet you, helps you with your luggages without you asking, holds the lift for you, answer to your request immediately. They're truly genuine and remarkable. Location is prime. It's right at the heart of shopping area.

The interior is a little dated but it's otherwise very clean and comfortable. The replies on booking may be abit slower if you have urgent queries. It's better to send them an email.

Breakfast is good but not much variety Room is clean but facilities a bit old Location is convenient, next to night markets and a shopping mall (Lee Garden). But there is not much in the shopping mall. Central Hatyai is much better.

The ventilation in the toilet is not working well. They have sent a team of 4 guys to look at it but left by saying it is working when you can see that there is not much ventilation. The issue is not whether it is working or not, it is not working well.

Halal certified restaurant for breakfast. Breakfast range is good and of good quality. Very convenient location, surrounded by shops, street vendors and in close proximity to halal restaurant (Hamid). Small outdoor but sheltered hotel cafe near hotel pick-up point which cooks halal food provides convenient stopover. Very large lobby with many sofas.

The need to change lift every time we go out but this is small inconvenience.