- Great resort for families, with many pools, beachfront with clean sea, recommended. - staff are welcoming and supportive. Explaination all clear by them - took two bedroom suite and was so good and wide. They arranged the bed for third children in good manner. - Swimming pools are so wonderful and children enjoyed them. - water sport activities was good and thanks to staff for their coordination. - Beach with chairs, towels arranged very well by resort staff. - Breakfast in the two restaurants have variety of food for the family. - Clean rooms - easy check in and checkout - Good kids club activities for children, thanks for the staff.

- all beds are movable (with wheels), not stable, not a choice to set back and read or watch. I didn't see in any Resort in my life beds are moving by wheels.

The resort had beautiful and clean grounds and pools. Activities like water sports, table tennis, air hockey etc provided alot of options in case it rained. Breakfast was decent, and as suite guests, we had a-la-carte orders on top of the buffet spread.

There was refurbishment going on at various parts of the resort but there was minimal noise or inconvenience, except that instead of having breakfast at a separate restaurant nearer the suites, we had to go to the main dining at Marketplace. The poolside restaurant had limited menu options and food was not great.

Beach was excellent - it's long and wide with white send. Breakfast had different types of food, not exciting, but enough. Pool is great - it's lagoon type, kids were happy with water slide. Location is good - you can walk outside, there is restaurant area in 25-30 minutes walking

rooms require renovation. can be better,

Room was spacious and each day perfectly cleaned. Breakfast at the Marketplace was fabulous with a huge variety of choices of local fruits, juices, tea, very good coffee and international and Asian options. A special thanks to June who always welcomed us with a smile and looked out for us providing even with advices regarding moving around in the area. All the staff really does his best to make the stay as pleasant as possible. A special thanks to Fai who welcomed us at the reception and never missed an opportunity to inquire about our stay whenever we met.

The hotel has several restaurants inside (all very good, but way too overpriced even compared to Bang Tao Beach), but does not offer a half-pension option which we would have preferred as it is more simple when travelling with kids. In any case you have plenty of dining option in and outside the hotel. Bang Tao Beach has a long sandy beach, very clean in front of the hotel, however during our stay big waves were quite frequent so it is not particularly suitable if you are not a good swimmer.

The pool likes a small canal around the resort & Canoe Village. So impressive!

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The staff was friendly and helpful. We got an upgrade to 2 bedroom suite at a discount with direct pool access away from the crowds near to Bodega restaurant. It is a quiet area great for the elderly. The buggy service was responsive. We were worried about mosquitoes because of the lakes but this issue was less than expected. The breakfast at Bogeda is much less hectic and a lot quieter than Market Place, and the food presentation appears better. Later realized that it is only for guests who are booked in certain rooms. The beach is long and the sand is very fine without broken or significant washed up debris, which afflict many beaches elsewhere. The waves can be strong though. The suite was clean, large and very convenient located with a separate dining and living room . It has a fairly large balcony directly accessing the pool. We found that we didn't need to venture out of the resort. The complimentary boat and kayak facility allowed for connection to other lakes and resorts. The entire complex of lakes and resorts makes this place much large than it appears. There is a free shuttle service to nearby shopping areas and shops

It could do with a drying rack for wet attire. Otherwise, none.

SMooth check-in and out. Friendly and helpful staff. Peace and quiet. Good F&B selections .. a bit pricey but value for money. Nice beach well maintained. Good conference facilities. Sheltered connection links between buildings.

Sunken bathtub in room not safe for elderly. Room lighting too dim ... need adjustable control. Shuttle service to the malls could leave 1 hour earlier .

The location and facilities were excellent. I went for the Laguna Phuket Marathon 2024 and will recommend both the event and the hotel.

My only comment is the staff were not very informed about the Marathon, race pack pick up location, pick up shuttle busses times and routes ( the walk to the start was only 1.2 km ) and staff were unaware of the walking distance or start times for the Sunday event. Breakfast after the run was chaotic. as a large number of the runners did not return until the last 30 minutes of breakfast, many missed out entirely as they were still running or walking back or waiting for shuttle busses (maybe a post race brunch for participants could have been a great option, runners need fuel and coffee after a long run). I would suggest that improving these things will encourage runners to stay and play.

The attractiveness of the resort; swimming in the streams within the resort; beautiful location of one of the outside breakfast resorts under the canopy

The coffee at breakfast was often lukewarm. There was a long wait for reception to answer the telephone; facilities in the bedroom were not explained or documented on how they worked; I had to telephone reception to find out how one of the lights was switched off which was from a hidden control pad.

Breakfast was served on a pontoon, lovely at 7.00 am and served a wide range of foods, lovely Thai food. The staff were so amazing. The gym was very handy to use in the afternoon, air conditioned with a variety of equipments. The beach is priceless for the evening sunset and walking early morning. The beach restaurants are within walking distance of the hotel. Will return definitely next year. Thank you very much.

Only negative but out of our control were the jellyfish in the water which occurred due to the weather conditions we had, been here several times and this was the first to see them. You vould swim but they were around. The alternative was swimming in the Xana pool, which was fine.