First, the location, Laguna Phuket is amazing, and perfect for Families. Super safe, clean and nice. Lots of shops, pharmacy, restaurants, even it's own night market. Very easy to get here from Phuket airport only 30-35 mins drive, and easy to get to main attractions of the island, Most within a 15 to 45-minute drive. Day trips to places like Phi Phi and Phang Nga Bay are easily arranged as well. The Bang Tao beach is phenomenal, big, clean, not very crowded, clean water, great view, the water not pristine, but still instagramable, the tide only gets 2-3 meters, which is great compared to other beaches in Phuket, but the most amazing thing about this beach is the breathtaking red sunset... Right on the beach on the left side, there are plenty of other restaurant options to try out. The resort is amazing, green, clean, peaceful and calm, we had one of the most relaxing vacation ever with our two sons 3 and 7 years old. Lots of facilities, ensuring there's always something to do. The staff is out of this world, super friendly, ready to assist and help at any step, they make you feel a valued customer. Check-in, check-out were ultra fast, any service request that we had via app or phone were solved instantly. The pools are super nice, clean, the water seems to be heated, there are plenty of sun-beds, and the slide was particularly popular with our kids, providing hours of entertainment. The food is great, both a la carte restaurant and breakfast buffet. The breakfast was delicious, varied, and lots of diversity, changing minor stuff on a daily basis. We want to address a special thank to the staff for taking care of our son's gluten free intolerance, serving us special fresh food for him (bread, pancakes, muffins, etc) Spacious rooms, well equiped, great bathroom. Small balcony facing the lake, beautiful view They had an extra window bed, perfect for a family like ours. The mattresses and pillows were super comfy. Great WI-FI.

- We had a scary experience when we left our kids at the playground. We returned after 30 mins, and our 3-year-old son was missing. Thankfully, we found him safe by the pool. But it's concerning that he could leave the playground without anyone noticing. We were lucky this time, but this needs to be addressed for everyone's safety. - Despite booking a massage through the app, we arrived to find no reservation had been made. It appears there was a glitch in the app booking system, causing this inconvenience for us. - Being a green resort, there were quite a few mosquitoes around at night.

A few points to improve on 1. Pool stairs are too rough. Multiple people got cut with it. This needs to improve. 2. You need buzzers at the pool loungers and cabanas to call the waiters easier. 3. You need one more dedicated Thai Restaurant 4. Breakfast spread needs a bit of improving. More cheeses, breads, better egg station, more fruits(having to ask for bananas is quite silly and I have never seen that in any 5 star resort.) Otherwise your product is amazing. If you improve on this, there would be no reason to go to any other resort in Phuket.

As it is close to the public beach, the hotel does not have control over who enters the pool area, so people who are not staying use the facilities, which ends up transforming a private place into a public one. The pool bathrooms are practically public, as people often come in just to use them. Non-guests spend the day at the pool occupying chairs and even saving slide “mats” for their children to use. This greatly compromises security, as they have no control over who enters or leaves the hotel premises.

Fantastic Staff…aka All Stars ⭐️⭐️⭐️⭐️⭐️

Staff for sure!!!

The room was amazing great breakfast, the restaurant food was also a good selection of food.

No room service as we flew in late after the after the restaurants were closed and advised that if we wanted food we had to order takeout using Grab. For a 5 star hotel this was very poor as guest could be flying in at all differents time from around the world and would want something to eat even if it was hot chips or sandwich. This was extremly poor for a hotel of this size.

We had a bad experience with Saii when we called them on the phone requesting adjoining rooms as we were a family of 5 with 3 small children. The person on the phone and email were not clear on the fact that our rooms couldn't be next to each other when we first booked, and then broke the news to us the day before our arrival as we had called for a different matter. They were rude and not helpful and we arrived fully expecting to have a lousy stay because our family would be split into 2 separate buildings. However upon arrival, we were taken care of by Kho, who solved our issue within half an hour, and with a smile. The rest of the stay was really nice. Although the hotel was a bit busy, the staff was friendly, the activities nice and the rooms were spacious. Nai from the tennis club ran a very nice bootcamp one day, which was the best work out I have had in ages. Lots of restaurants and beachclubs on the beach connected to the hotel. Amazing sunset

Staff on the phone prior to our arrival was not incompetent and unfriendly. The breakfast got a bit boring after day 3, but was nevertheless good quality.

We've returned to SAii and the stay was perhaps even better than before. The staff recognized us from our last stay and couldn't be more welcoming. Our young son had the best time in the Kid's club, and a shout out to Mookie, Toon and Rain for being so kind and sweet to him and giving him a birthday present. There's a lot to do for kids, and our son enjoyed all of it, from t-shirt dying to tennis lessons. Our son really took to the tennis teacher. There were also plenty of activities for us, like the Muay Thai lessons and other sports classes. Also, the people working the sail boats couldn't be nicer. Amazing experiences all around. The hotel itself is great, clean, and the facilities are excellent. Breakfast offers a very large buffet ranging from continental, to Thai and even Indian. The pools are large, enough daybeds alongside them - and near the beach. The area around the resort offers restaurants, bars and massage places. A short taxi/motorbike ride from the hotel offers even more options including Porto de Phuket for shopping. There's a free shuttle service within the Laguna area that takes you to a Family Mart and other shops. I couldn't recommend SAii more. This has been the second consecutive year that we've been, and are already planning on returning next year.

I have no points for improvement.

Super clean and well maintained. We got a room with beautiful ocean views, it was good sized and comfy. Breakfast is great, and restaurants served delicious food. Beach is beautiful and clean and there are a few restaurants right next to hotel.

Pool was always super busy, it was hard to find lounges and they were very uncomfortable. Hotel doesn’t serve pool service, so every time we wanted a drink we had to walk to the bar. Not a critique, but the resort if more for families, so for couples, it’s not relaxing or fun, I wish reviews said that before I booked.

Check in: We were requested to be seated in the lobby right next to the check-in counter. We did not have to stand into any line to complete the check-in. We were offered a refreshing welcome drink, while the check-in process was being completed, we were also invited to help ourselves with the snacks section right in front of the check in counter. It offered a variety of dried fruits, cookies, and nuts. Room: We chose Twin Ocean View Terrace room for our stay. I am glad we did! This room category is on the ground floor, with a direct access to the pool and the beach. The rooms are clean, and well-stocked with the amenities. I loved how the hotel paid attention to the tiny details to the amenities and provided flip-flops and umbrellas in the room for the guests. Food: The resort offered a wide variety of food in the breakfast. It includes bakery section with artisan croissants, pastries, and different types of fresh bread. Fruits station with seasonal fresh fruits, sushi bar, Thai desserts, omelette station, live cooking station, quiches, Thai food, soup, deli/cheese, wide variety of tea/coffee, as well as fresh fruit juice and smoothies. The resort offer 2 restaurants for dining: 1- Miss Olive Oyl (Italian) 2- Mr Tom Yam (Thai). Although bit pricey but they both prepare fresh, delicious food. Overall Experience: It was my first trip to Thailand and I am nothing but truly impressed! The staff went above and beyond to make my stay memorable. I was touched when they sent a birthday cake to my room as it was a trip during my birthday month. The staff is young, motivated, kind, passionate, and loving. I truly admire their behaviour throughout my stay. The resort itself is located between the sea and lagoon, makes it a perfect location for scenic views, relaxing atmosphere, good food, and source of any joy you could expect. I highly recommend this resort and a kudos to all the staff members. Keep up the amazing work!

I stayed here 5 nights with a friend and honestly it was an excellent experience! The hotel itself is very beautiful and right off of the beach. Also the food here was excellent as well! The rooms were nice, clean, and spacious (including the bathroom). I am very particular about the showers at hotels because I get a little claustrophobic, and the walk in shower we had was very spacious and felt very safe for me on this point. The service was phenomenal! All of the staff were very wonderful and polite. There was not a single request that they were not able to address in some way. There is a little shuttle bus that can take you to the airport as well as a little market nearby for some light shopping and food. This hotel is located in a very quiet area of Phuket (which is what I preferred), so if you are looking to be walking distance from bars/clubs/nightlife, then this may not be the place for you. Even so, we just easily took a Grab to the Patong Beach area which is where all that kind of stuff is.

I really don't have anything negative to say about the hotel. Two things to note for potential guests is that this hotel is family friendly so you might hear kids when going to the beach especially and that it is not walking distance to nightlife type of stuff if you are wanting to be closer to that. I was looking for a more quiet experience this time around, and I didn't really want for anything at the hotel given that. Plus you always can take a Grab to get to that side of the island.