The facilities were very good. Very clean hotel room. Very nice lobby. The beds are comfortable. The pool was very nice.

I asked the hotel to arrange for a taxi to go to a wedding. Since it was my first visit to Tunis I thought to use the hotel car with a driver. I was shocked with the charge they put on my room for a ride only 8 minutes away. The rate they charged me was 10 times the normal taxi rate. I was not happy with such a charge at all. The breakfast quality can be significantly improve with more attention to details.

The staff were very friendly, very nice and very helpful. The cleaning staff made my stay even better. We chatted every day, and when they knew it was my honeymoon they brought me flowers and decorated the room! They allowed me to bring my makeup artist, hairdresser and photographer staff over. I even had the whole hotel to do my wedding photo shooting with the white dress!!! Overall the stay was very pleasant.

The pool service could be improved. The pool itself was nice. Maybe more food variety at the bar

As a guest of a 5 star hotel, I was expecting high standard. The hotel did not dissapoint me in this sense, everything worked well, I had wonderful views from the room, which was really clean and tidied up every day. The breakfast was exceptionell with huge selection ranging from continental options to local ones. The staff is also very very kind.

The location is not really good, you are almost 100% dependent on car.

The hotel stay was very comfortable, as expected from the ratings. Our initial choice was motivated by the Ramadan buffet offer, which did not disappoint (my wife and I were both fasting at the time, so standards were high). The location is also very convenient, being 10-15 minutes away from the main attraction points.

I would have preferred if some renovation work (lacquering) had been postponed to later hours. The men at work, and especially the smell of the products, woke us up in the morning.

The staff were very friendly and really helpful . Fatima negotiated an excellent deal for us for a taxi to Sousse. The customers relation manager was a lovely lady and was very interested in our feedback .The room sizes are great ! The location is good, a short drive from the old town but quite isolated with no shops / cafes/ markets at a walking distance

the breakfast can definitely be improved . No shops/ markets at a walking distance

Staff were all first class, helpful and welcoming. The room was amazing and very comfortable. I had been upgraded to the club floor, but unfortunately left the hotel too early every morning to enjoy the breakfast! I managed one trip to the gym during my visit which was a real shame as the gym is better equipped than the one I belong to at home!

Nothing

I had a wonderful stay ! the reception team gave us a warm and friendly welcome, The rooms were spacious and comfortable, with incredibly cozy beds. The spa and indoor pool were perfect for relaxation. A special shout-out to the guest service supervisor Ms. Wafa Ben Aoun, who went above and beyond to help us with everything we needed.

Staff, facilities, gym, swimming pools. .

The air-conditioning in the room could not be lowered to a more suitable temperature. The room was too warm. The air-conditioning level was restricted and could not be manully lowered below 5 degrees. The temperature stated 5 degrees on the display. This temperature display was definitely inaccurate. The room was too warm and was certainly never 5 degrees as illustrated by the thermostat display. .

My stay at Sheraton was exceptional. we was treated very well and enjoyed the services the hotel had to offer. Mr Moez from the Guest lounge in the 5th floor was an exceptional representative of Sheraton Hotel. His level of customer service was excellent. very thoughtful, kind and helpful. we had a situation were we had to hire a car and couldn’t locate a local sim card, internet access for google maps. Mr Moez went out of his way to help us and get this arranged. I was really touched by this. he is a extremely good member of the team and needs to be promoted to managerial level.

The hotels location wasn’t great.

I liked the location of the hotel, just a short car ride to the city centre the one direction and the airport in the other direction. Nice pool area, which is needed in the hot climate.

I thought the price was a little high when I compare to some of the other hotel rooms I stayed at in Turkey and Tunisia.