This hotel definitely exceeded my expectations. Before I went, I read some negative reviews but mostly I relied on the good reviews and I was not wrong about it. The hotel and it's staff were amazing to the point that it felt like home after few days, and the staff felt like our relatives and friends. I wanted to point out the hotel manager Serkan, who was absolutely amazing with his assistance and support. He went far and beyond so that we felt in Grand Gross hotel home. We had so many questions regarding where to go sightseeing, how to take public transport and even how to get football tickets. He and his staff did an excellent job helping us with everything. Thank you, Serkan, Muhhamed and the lady in the kitchen :) Breakfast in this hotel is worth special mentioning. It was so good with a variety of options to choose from. There are many hot dishes, pastries, salads of lots of kinds, and sweets. Chai, juices, and coffee machine had plenty of options. What really positively surprised me was that you can get hot tea and coffee whenever you like, and sit in the rooftop any time of the day, even after 10PM :). It is a good feeling when you start your day with nice breakfast and smiling staff in the kitchen. Location is very central to Fatih area. If you like to walk, its about 15-20 minutes to famous Ayasofia and the Blue Mosque, Grand Bazaar, Bosforus cruise docks. One more thing many people did not tell us was, if you live nearby this hotel, the guests are mostly traders from other countries who purchase goods and send home. That means you can eat outside very very cheap in this area . Hotel always has cheap transfers to airport: ranges $10-15 per person till both airports. It was amazingly clean, comfortable beds and the staff changed the linen everyday which made it even more special. I definitely will visit this hotel next time when I am in Istanbul.

I liked everything.

The location was great, not a far walk from all the major attractions and plenty of places to eat and shop around, plus pretty close to the Yenikapi train station, so it's easy to get there from SAW airport and easy to get around the city on the public transport. My room was clean and the view was pretty good. The breakfast was great.

The only issue I had was that the beds were hard, but you get used to it pretty quickly.

The property was vey excelent. We spent there 3 nights with my family. They also offer leisure activities like cruise, beach swimming. We went to cruise with hotel’s offer and it was very very excelent, the price is also not very expensive just 35$ for each person and it was very energetic. I suggest everyone to take cruise.

The location, offers from the hotel (they also offer Taxi to the airport and from the airport which is not expensive).

Great location, close to all attractions, sea view on top floor where the diner is, breakfast is good, AC works, WiFi works, shower works, staff helpful and friendly Gulsel helped to change my room at no cost, Sarkan helped to arrange transport to airport, thank you!

Hotel is in a busy commercial area and this is part of its appeal but it can get noisy sometimes, this gets better at night

It was a great experience The people were always welcoming and smiling. The hotel is close to all amenities and transportation. The breakfast was delicious and varied If I return to Istanbul, I will rebook at this hotel. I recommend people to book this hotel.

I was very pleased with my stay at this hotel. The staff is very respectful and responsive. It offers sea views. Breakfast is diverse. I recommend it to anyone who wants to come. You may have seen exaggerated and bad comments. But it's safer to see everything with your own eyes.

I liked everything, thank you very much

The staff was nice, polite, Sabrina was very polite. The breakfast was wonderful, either for European and Asian customs. You can eat whatever You want all You can eat.

Amazing stay in capadocia the guy who works in the front office, rostam, was so kind with us, always helping to do our stay unforgettable

All the staff were excellent very helpful

Good staff, clean property, safe place

Everything was good