The staff is exceptionally helpful in every way imaginable, from directions, suggestions, taxi-booking, to restaurant service during breakfast. A wonderful place for families. Location is fantastic. Hagia Sofia and the Blue Mosque are 10 minutes away and the tram station is 7 minutes. Grand Bazaar is about 20 minutes on foot. There are a lot of restaurants and coffee shops all over. Do note that there is an uphill climb from the hotel to go towards the center of the Sultanehmet district. Our family loved the exercise but if you are dealing with health concerns, please bear that in mind.

Excellent hotel and recommend it to families! They were so attentive and we got extra care from the staff. Our daughter loved it at the hotel and she was looked aftered by the staff and they were so kind to her. The breakfast was great, we had omelettes every morning and they were made perfectly. Facilities, service and staff were excellent. The hotel is on a hill but in a good location. Food at the top of the hill is better than the restaurants at the bottom of the hill. Tram lines are towards the top of the hill, about 10min walk from the hotel. The hotel provide an istanbul card so you do not have to buy one. It's perfect for travel and you can use it for upto 10people. But just note is has a maximum usage.

1) Staff was very helpful and courteous. 2) Hotel was clean and tidy. Rooms were thoroughly cleaned and floors mopped everyday. 3) Location of the hotel is ideal if visiting major landmarks is on your itinerary. Special acknowledgement for the incharge of Breakfast area and Gul, the receptionist.

1) Air-conditioning was tricky to figure out and room temperature kept creeping up to 30 degrees celsius . Even room service couldn't figure out the reason for same. In the end, we slept with windows open. 2) Limited selection in breakfast. It would help to add a selection of brown bread, cereals and fruits. But in fairness, they have great selection of Turkish food.

Such a lovely hotel with wonderful staff! The location was great, only a short walk away from Hagia Sophia. new property with a great location and amazing staff. The Hotel is new and extremely clean and luxurious. Close to Sultanahmet and local bazaar and shops. The breakfast is top-notch and delicious. The Imagine Hotel is the best place we have ever stayed! The location combines proximity to all the sights of Istanbul and the coziness of a quiet street. The hotel is very nice, modern and high-class! But the main thing that makes Imagine hotel so different is the service. The management and staff are very very nice, always ready to help, sincere and polite. While we were staying at the hotel, pleasant surprises were waiting for us every day - fruits, flowers, a small farewell gift - it was very unexpected and pleasant! The cleanliness in the hotel is amazing, every time day, returned from a walk, we found our room super clean and beautiful, and all this was done delicately and unnoticed by us. We had the most pleasant impressions of our stay at the hotel, everything related to the hotel exceeded our expectations. Next time we will stop only here and recommend Imagine Hotel to our friends! It is indeed a luxury experience. The hotel staff welcomes you with a BIG smile. Very generous in room service. The rooms were clean and stunning. Absolutely love it!

Location was good for us, it was at the bottom of the hill but there were plenty of nice eating places etc, also the walk to the main attractions was easy and if you took this way it was not up the big hill to begin with.

We paid for breakfast to be included. We were the only ones there and they served us a traditional Turkish breakfast which is fine of course because we were in Turkey but not what we were expecting from the description (buffet with both Turkish and international options). This was nice to try but was a little less desirable by day 3. Would have preferred them to explain that we were the only ones and offer us our money back and we would have ventured out. I fully understand why you wouldn't want to serve up a full buffet breakfast for 2 people.

From the moment we arrived at the hotel we were treated like family- Kübra makes you feel at home and went above and beyond for me and my family. I cannot fault anything at this hotel and would recommend anyone to stay here! The rooms were perfect, breakfast was a good spread everyday and it is roughly about 10-15 minute walking distance to the Blue mosque and Hagia Sophia and very close to tram lines when you need to get out and about. We will miss the team here very much and want to say thank you to them all for making us feel so welcome! One of the best hotels we have stayed at and can't wait to return one day!

Extremely friendly staff. We received a very warm welcome and Omer helped us with our luggage up the hill. Upon booking the hotel, I requested a birthday decoration for a special birthday. On arrival at the hotel the room was decorated with balloons and we had a lovely surprise of a cake! Thank you so much to Gul and staff for organising. A big thank you to the manager Kubra who changed our room as it was not big enough for 3 people, it was much appreciated. Kubra was also very helpful at breakfast time, she was super friendly and accommodated to all our requests! Lastly, a very special thank you to Omer who went above and beyond and could not help us enough. Thank you so much from all of us 🫶🏽

Nothing to report

Hotel was excellent, all the staff were really friendly and helpful. Breakfast had a good selection and service was great. Everything was fresh and homemade. Eggs and coffee were made to order. Room was clean and comfortable. We're grateful that our room got upgraded 🙌. Hotel was modern and was small in size so we didn't feel overcrowded. Only 5 minutes walk towards grand bazaar. Excellent location. Couldn't have asked for more. Would recommend to family and friends, would definitely stay again.

Bottom of a steep hill was the only downside but facilities and service make up for it.

The service was superb and the cleanliness was very good. Will very much recommend staying at this hotel if you plan to visit Istanbul. Amazing staff, delicious breakfast, everything is nearby - Hagia Sophia, Blue Mosque, etc. Very clean and centrally located hotel close to the major tourist attractions. The hotel staff has been exceptionally friendly and service-oriented, striving to achieve complete customer satisfaction. I can’t wait to visit Istanbul again and I’ll stay at this hotel again.

The size of the room was spacious for two people and very clean with air conditioning. The bathroom was spotless and beautifully designed. Breakfast had a lovely variety and the location was pretty decent. Everything is walking distance, so if you walk 10 mins then you'll reach the Blue Mosque. There is a tram that is a 10 mins walk away as well which is useful. The grand bazaar is also a 10 mins walk. There are so many restaurants surrounding the hotel so you're spoilt for choice. I visited with 3 of my friends and we all agreed that the main thing is the staff hospitality. Everyone was so friendly and helpful and went above and beyond to make our stay as comfortable as possible. They were incredibly helpful in explaining to us how to get around, where the main attractions are, how the tram service works and even let us borrow a travel card from the hotel. Their kindness didn't end even when we checked out and were waiting for our taxi to take us to the airport. Whilst waiting in the lobby, one of the staff were so kind to give us cold water bottles as it was so hot outside. As soon as we entered the hotel we were met with friendly staff, big shout out to the young gentleman who was able to swap one of my friends rooms when they felt it was too small. The hotel are very good with communication as well. Once I made the booking online, the hotel texted me to provide me with return transfer details, room details and even shared a description, picture and video on how to find our driver from the airport. I would absolutely return to this hotel!

The only thing to bear in mind is that some of the streets surrounding the hotel are pretty steep so it's best to wear comfortable trainers! Otherwise there was nothing I disliked about the hotel or my stay with them.