Everything is beautiful and clean

New hotel very comfortable breakfast amazing

Housekeeping needs to improve the service

This was my first visit to Istanbul, I was lucky to have spent a few days with some friends who are from Turkey first & did a lot of the central things to the city & by the time I got to Rixos Tersane Istanbul I was ready to relax & enjoy the good weather! From the moment I arrived at the property I was greeted by the hotel staff who were all friendly & helpful. The gentlemen who managed my check-in, Volkan I beleive was his name, was delightful - super cheery & very helpful - helped me with a late check out, showed me around the property & guided me to my room to make sure everything was satisfactory. My room was spacious, it had an incredible view, was spotless, had all the amenities you needed & more, the bed was super comfy and the linen was excellent quality (there was even a pillow menu in case I needed something different from what was offered). I ordered room service both evenings I was staying at the hotel, as it was truly about enjoying the hotel for me & relaxing...room service was polite, prompt & delicious - portion sizes were good & the food was fresh & of great quality. The pool location is absolutely incredible, right by the ocean, making it super relaxing to sun bathe! My only feedback would be for an increase of the luxe sun beds in the pool area & perhaps more staffing in this area to service food & drinks (on both occasions I was at the pool a menu or anything of the likes was never offered to me & I just guided myself to a sun lounger, the property is still new though, so, I don't find this a setback, rather an opportunity). If you're looking to stay at a luxury hotel that's centrally located for a nominal fee & be treated like royalty, I would highly recommend the Rixos Tersane Istanbul! Hot tip - make use of the spa, it's conveniently located on -1 level & is the first spa that is run and managed by Rixos in the world!

My only feedback would be for an increase of the luxe sun beds in the pool area & perhaps more staffing in this area to service food & drinks (on both occasions I was at the pool a menu or anything of the likes was never offered to me & I just guided myself to a sun lounger, the property is still new though, so, I don't find this a setback, rather an opportunity).

This was the best experience ever. The best hotel ev er. All of the staff were amazing, very friendly and kind. Very helpful. They gave me check in around 11 am and check out around 4 pm. They had this special tour for the residence of the hotel to Balat which I enjoyed a lot with my kids. Special Thanx to Beliz the manager who was very helpful with everything and to Busra who was the most amazing and was very friendly with my kids and very helpful. I had the best time ever and I will come back again :)

I had a truly wonderful stay. The hotel itself is stunning, modern, elegant, and incredibly comfortable. The service was top-notch from start to finish, and every detail was thoughtfully taken care of. A special mention goes to Mehmet from the breakfast team. He was outstanding, always smiling, kind, and incredibly attentive. Every morning, Mehmet greeted us with warmth and made sure everyone felt welcome and looked after. His attention to detail and positive energy really stood out.

Everything in the room was perfect, comfortable bed, spacious apartment and highlight for the combined rooms for families. We really enjoyed it.

The staff at the breakfast didn't treat us well. The service was bad, staff took too long to clean the tables, there was a lack of kindness when requesting assistance. Also, the taxi drivers provided by the hotel were just horrible, really bad behaved and rude.

Rixos is a quality brand. Excellent service, fabulous architecture next to Halic river. Definitely I need to visit again in summer cause the infinity pool outside next to the water is great, pool is heated during winter time. Fantastic breakfast with large buffet (salad bars, starter buffet,sushis, pizzas) Rooms are designed very modern, spacious and clean. Perfect city hotel with good Price performance! Thank you also for the nice birthday gifts from reception ♥️

Staff was extremely helpful and supportive - especially Beliz (Adam) and Ahmed (Beskoy) All the other staff incl. bellboys and breakfast servers - all amazing Rooms were nice, clean, great view

Couldn’t use the pool, despite hardly any construction work being on - had selected the property for the pool But I guess it was just temporary & my luck

We had a great stay in this hotel. It’s a great hotel with lovely staff always ready to help, very good breakfast and spacious rooms. It is a new hotel at a very new project as we understood. I believe once the stores around are open it will be one of the best places in Istanbul. The service still needs improvement at some points but this will probably work out in the future.

The best hotel I have ever stayed at. The hotel is as luxurious as I’ve ever experienced. Everyone of their staff are friendly and helpful and go out of their way to make your stay that extra bit special. It was my birthday and I came back to the room to find a cake, balloons and a hand written card with a message. It’s a beautiful hotel. Beautifully designed. Beautiful experience.

nothing at all