Amazing 5* hotel! First time I stayed there in 2015, and in 2025 it still holds. The rooms and the interiors are actually better than Four Seasons at the Bosphorus and Ciragan Palace Kempinski where I also stayed recently. The service is almost as good as Four Seasons (!) and beats Kempinski by a mile. Both restaurants (Ist Too and Shang Palace) are great. The indoor pool and the spa area are also up to the highest standard. Honestly, unless you are willing to pay 2x for one of the few “elite” Bosphorus hotels, Shangri-La is an obvious choice.

Shangri-La lacks its own Bosphorus embankment with an open pool, etc. — so it is technically not in the same league as Four Seasons, Mandarin Oriental, Kempinski and The Peninsula. That being said, Shangi-La offers a better value for money than any of these "elite" Bosphorus hotels and arguably beats some of them in certain aspects.

I liked everything. It was a cheapest room but I think it was the best. Huge 50m2 room with quiet garden view, provider to us the rest we needed after long walks. Hop-On-Hop-Off bus stop right next to hotel is huge plus. I love the breakfast, I loved the rooms service. There was nothing I can complain about.

I was very skeptical about hotel when I have read bad reviews. Seems like we lived in different hotels. Nothing was noticed about what people were complaining about. Everything and everybody was on highest possible level!

The view from the property was fabulous. We were in room 336 and the view of the Bosphorus was gorgeous.

The hotel car hire prices are too high because only fancy cars available. I think it’s counterproductive. If they were reasonable, it was worth hiring for airport pick ups or day uses rather than the yellow taxis!

The Room ,the location and the view are really excellent

When we check out they asked us to pay service charge because we booked with booking.com !!!

People, food, location, atmosphere Exceptional beds and blackout curtains Spacious rooms Good breakfast

I visit this hotel at least once a year for last 4 years Now it looks like it needs some cosmetic renovation I was given a room with not working sockets. Also in bathroom walls are chopped and with old stains. They’re not the cleaning department problem. They require repaint. Bath tub also had problems with faucets. They were leaking. Hotel is perfect. But it gets tired a bit and soon will need some renovation.

A Perfect Stay – Truly One of the Best Hotels in Istanbul From the moment I walked into the hotel, I was warmly greeted by Furkan, who was both professional and incredibly knowledgeable. The first impression was already excellent, and it only got better. My room was exceptionally spacious and spotlessly clean—the carpets looked as if they had been laid just yesterday. Every detail had clearly been taken care of. At dinner, the food was outstanding and well-priced, and every member of the restaurant team was attentive and helpful. Special thanks to Yusuf, Yazgı, and Nurgül, who went above and beyond to ensure everything was perfect. Our housekeeping lady was also fantastic—extremely polite and flexible, making our stay even more comfortable. The facilities are excellent, and the location couldn’t be better—close to everywhere, vibrant surroundings, and easy access to key spots in the city. Personally, I don’t think there’s a better hotel in Istanbul. Thank you to the entire team for a memorable experience.

Our room was very good, had a nice “patial Bosphorus” view. The interiors are lovely, breakfast very good. Everyone at the hotel was very friendly and helpful.

The location right outside the hotel in not exaclty pleasant. I was thinking about booking a transfer from the airport, but the prices the hotel offered were far beyond any reasonable level.

Great location in the heart of the city but not as crowded as in other districts. Awesome facilities and spa.

The hotel is beautiful and very stylish . The location is amazing; just by the Bosphorus. The staff working at the reception/ SPA/ concierge / lounge and by the entrance was FIRST CLASS!! We loved our mornings and afternoons at the Lounge with excellent service!!! We enjoyed the pool ( very good size) very much. The sauna / spa area is amazing and hammam was fantastic! Cleaning of the room- excellent!!! We are also at the Chinese restaurant in the hotel- delicious with a super polite staff!

We didint like the main restaurant in the hotel- service slow and not professional; always something missing at dinner menus. We ate there only once- was average ; do not recommend! Chinese restaurant is fantastic!!! Swimming pool is lovely however the kids left by the parents with just their nanny were shouting for hours!!!!! It was horrible!!! The pool should have special hours for kids/ families only and certainly not in the evening were most adults want to have a good swim and relaxing jacuzzi.

Very clean and quiet room. Lovely shower and goodies in the bathroom. The staff were amazing and very helpful. The door man was lovely. Housekeeping lady was brilliant even left little towels by the bed side so our feet don’t touch the carpet when we step out of the bed. Great stay. Thank you

We had a terrible view. Our window overlooked at a circle of other rooms in the hotel with a dome roof below, in the middle of the circle. Not very nice. River view or even a street in the city would have been nice. The ferry port and people looking in through the terrace windows in the bar not very nice. We were approached by a beggar at the window but the waiter was quick to send him away.