The staff at Andalouse were very warm and welcoming. Our special appreciation goes to Mr. Horoon who went the extra mile to help us with our tours, tips for visiting and offered the best deals on tour packages. The hotel's facilities are very good, with spacious and clean rooms. We would highly recommend the tour to Sumela monastery which is offered by the hotel. It is a must do when in Trabzon.

Everything was great. The only additional improvement that I can recommend would be to add labels to the food items for breakfast so that guests can identify the vegetarian options from the ones with meat.

Our stay at Andalouse Otel in Trabzon was truly wonderful. The hotel itself is clean, comfortable, and very well-located. But what really made our experience unforgettable was the incredible hospitality and kindness of the staffs especially Mr. Haroon and Mr. Ahmet. Both of them went above and beyond to make us feel welcome and comfortable. They were always helpful, smiling, and ready to assist with anything we needed. Their warmth and professionalism made us feel at home. We truly appreciate their efforts and would highly recommend this hotel to anyone visiting Trabzon. Thank you Haroon, Ahmet, and the entire Andalouse Otel team for making our trip so special!

Nothing special

I recently stayed at this hotel din Trabzon for six days, and overall, it was a pleasant experience with a few areas that could use improvement. **What I liked:** - **Location:** The hotel's location is excellent, just a few minutes from the airport and right opposite the runway. Despite this proximity, the rooms are highly soundproofed, so the noise from airplanes did not disturb us at all. - **Room:** Our room was spacious, featuring a good Jacuzzi and a beautiful sea view. - **Price:** The hotel offers highly affordable rates during the off-season. However, prices can be a bit steep during peak season. - **Reception:** The staff at the reception were exceptionally friendly and helpful, with fluency in both Arabic and Turkish. A special mention goes to Mrs. Fatima, who went above and beyond to organize a surprise for my wife before our arrival, communicating seamlessly through the booking box. This review covers the points you liked and disliked about your stay, providing a balanced and comprehensive overview for future guests.

- **Room Service:** The room service needs to be more professional. I suggest implementing a checklist for each room to avoid missing any items. - **Breakfast:** There needs to be more variety in the breakfast options. - **Parking:** While there is no on-site parking available, there is a person who takes care of parking your car. - **Amenities:** The cupboard lacked hangers, which would have been useful.

The staff were exceptionally kind and accommodating. I arrived at 5 am, and the receptionist warmly arranged an early check-in at no extra cost. On the last day, since my flight was at 6 am, they kindly offered my second-day breakfast as a replacement for the early departure. The property was clean, quiet, and located in a great area. The breakfast was delicious with a wide variety of choices. I truly appreciated the hospitality and service.

Honestly, there was nothing I didn’t like. Everything exceeded my expectations.

The location is very close to the airport Sefa is very helpful and friendly Ibrahim is very supportive Breakfast had great variety and amazing They helped us to rent a good car easily The towels are very clean

We rent the room for 5 adults but it accomdates only 4 With 5 the space became limited One elevator only for all the rooms waiting time is hight

The property is near the airport. The bed was comfortable and breakfast was decent. The hotel allowed us to change our room and that was so kind of them. Views of the black sea and the airport are seen from the windows.

There was only one elevator and will make you wait longer. Parking spaces are few in front of the hotel but you will always find a spot close by. They don't serve coffee for breakfast, just tea. So this was surprising for us coming from the US. It could be because their guests were mostly from the Middle East. It would be nice if coffee was (even instant coffee) included in the breakfast.

Staff amazing, clean rooms , good breakfast.

They said free parking but its parked mostly in street , for that place its safe, but no dedicated park for the hotel.

I booked 5 rooms for me and a group of 10 more friends. The manager of the hotel himself contacted me before my arrival asking me if we need any special services on arrival. We were offered a free upgrade. The rooms were clean, big in size. House keeping were offered everyday. Staff were wonderful, friendly and helpful. Large variety of food offered in breakfast. I will recommend this hotel to all visitors to Trabzon. I will never hesitate booking in this hotel again and again.

The staff are welcoming and accommodating. They are well-knowledged on the area, thus advising on suitable activities and tours. They were respectful and friendly and ensured guest comfort was the highest priority. The food was enjoyable and salivating. My stay was during Ramadaan; the hotel ensured the dawn meal was prepared for guests that were fasting.

I would have liked a non-smoking room. There was a faint odour of stale smoke, which I could have done without.

The staff were incredibly kind and helpful, especially Bilal who went above and beyond to make our stay comfortable. The breakfast was clean, fresh, and well-prepared. The hotel was clean, the service was excellent, and the response to our requests was always quick and professional.

Honestly, nothing. Everything met or exceeded our expectations.