From the airport, the Hilton Garden Inn Kampala provided excellent service! I booked airport shuttle service which was so easy to find. A driver met us at arrivals with a sign, packed our luggage in the van, and we took a smooth ride to the Hilton. Every staff member we encountered upon arrival greeted us with a warm smile and explained everything we needed for our stay. The receptionist Kim Cynthia was very sweet! She checked us in and let us know how we could book a taxi and where to find a place to get our hair done (very much needed at the time!) Our room was very clean and comfortable and the food was delicious!

The breakfast was great as always large variety and westernized The people there are amazing and great at what they do They helped me with so much and were very supportive! This is why I always go back to them! The food is quite good!

The gym has good cardio machines, However, you need to fix the double pulley machine! It is broken and was very frustrating to use, there are also attachments missing. The right pully bar was also installed upside down so they are uneven. The weights section should be improved too with smaller incidents, it jumps from 5kg to 10 to 15kg A leg machine would also be favorable.

Staff are amazingly friendly and attentive. The hotel is nicely located in Kampala, close to many nice areas at walk distance. The rooms are overall quite comfortable. The breakfast offers many delicious options. The transfer service from the airport is very convenient, especially when landing late at night time.

The showers don't have any curtain or door, so when you shower it splashes the bathroom quite considerably. The faucets from the sinks are rather short and place well behind the basin, so it's a bit awkward to use it (your hands typically end up touching the back part of the basin). It's nice that the rooms have carpets, though they could be cleaned more thoroughly. Couple of times I have found balls of hairs entangled with the carpet fabric.

The hotel is very clean. The room was always cleaned every day and clean bedsheets daily which was very nice. The room size me ‘Queen’ room was just perfect size with mod cons. Bathroom was exquisite, I loved the power shower. Wash toiletries were provided and topped as needed. Complimentary bottled water daily, 2 bottles per day !! Swimming facility was great too. Staff are very friendly, from the secure at the entrance gate and entrance to the hotel. I found the security personnel went over and above their duty to assist me. I wasn’t sure about the transport system but they would happily get a ‘boda boda’ which is motorbike taxi, and ensure I was being over charged! This I thought was just extra care…. well done security team especially the very young man; always smiling and cheerful. Nothing was too difficult when you asked for help.

The room service meals were just a bit disappointing to be honest. Either too salty, not flavourful and my supposed ‘African Chicken stew’ was too full of tiny bits of bones. but this simple dish should have been their unique dish showcasing Uganda. Unfortunately very disappointing 🙁 The swimming pool though aesthetically very nice, but not chlorinated which I think can present a health hazard….the birds were drinking from it..!!!!

The staff certainly make this hotel. I have seldom met such a friendly and professional team in a mainstream hotel chain. The airport transfer service is excellent value for money. Breakfast offered a good selection for all tastes and the room service menu is varied and of very good quality. The hotel is located close to some excellent restaurants, shopping and coffee shops.

My absolute pet hate for any hotel bathroom is the lack of a toilet brush... and there was no toilet brush here. The gym is located in the hotel basement with open vents to the main street. Vehicle exhaust is heavier than air and tastes heavy in the room....

I loved how friendly and accommodating the staff were. They even planned a special table for my mum for her birthday, provided a cake and sang for her! The staff were super friendly and supportive. They smiled and provided help where necessary. The manager even gave us a complimentary evening meal and drinks on mum’s birthday!!! I was beyond grateful. Myself, mum and my sister had a wonderful time☺️

Nothing! I loved everything about the place.

The hotel is within walking distance from Acacia Mall. Have a walk, browse around and have some dinner outside. Breakfast is good, bed is good, good size desk and proper office chair. One can do some work there!!

The only thing to mention is that the shower floor must ben cleaned better. It becomes sticky after a few days.

I stayed for almost 9-10 days ( few days through booking and then extended), which was very comfortable. The staff was extremely accommodating, and the food was of good quality. The room was clean.

Could do some renovation for bath area.

Nice Staff, Breakfast was nice, you can get Indian Tea on request. Manager are very responsive and take feedback from you time to time, location is very good. near to the Acacia mall within walking distance, and Cave Java is located just around the corner to get the best food in town.

nothing

A very good, convenient. hotel. Everything was as you would expect. Despite its name it is not set in lush grounds but the pool is pleasant and there is outside seating. Staff delightful. Close to Acacia Mall and the Museum.

If you arrive close to the conclusion of breakfast ( we had had a late arrival the previous night) the selection available is somewhat diminished.