Great staff. Lovely receptionist and also waitress in the restaurant. There was a problem with the shower in our first room so we were given a free upgrade to one that worked. The room was clean and the beds were comfortable. The location was perfect for an early morning bus the next day. You can also pay by card with no extra charge. Recommended for a central location at a fair price.

The food took ages to arrive when we ordered a snack and dinner. Over an hour for dinner. It was low season so perhaps few staff members. Not a big issue if you order in advance but good to be aware of! And also when we ordered an early breakfast it wasn't completed in time before we went off, so only took one full breakfast. To be fair it was 5:30am so only a small issue.

extra ordinary staff i have never met before, love you all / extra ordinary service / good & quite location / marketplace nearby / within the city / down town just next lane / no more words to express ( just awesome ) thanks for refund of 2days i really appreciate this was exceptional this is my home from know

i have no word for that / just respect & love to all

We don't usually stay in 2* hotels so really enjoyed this. (We got a discount) Clean and spacious. Restaurant onsite. Made use of the little gym too (mats, some machines, free, weights). Only a 10-15 min from the bus station through Kampala's bustling streets

The exceptional food service from the restaurant, including the friendly staff.

There is no warm water for showering.

Great hotel with warm and welcoming staff. Zaharah greeted us warmly, and I was impressed by the offer of a half-day rate

The pricing is a bit on the higher side.

A nice hotel in the city centre that has everything you need. Special thanks to Zaharah, the receptionist who helps you in any way she can.

Nothing

I need to offer warm thanks to reception staff Highly welcoming staff with highly cooperatives Thanks for them

Very, very friendly staff. Very good location, great clean rooms. Very organised

Staff cheerful and respectful .Some really went out of their way to help.Special mention of Anita the receptionist. There is no lift in the building. My bedroom was in the second floor and I had assistance all the time when I needed it.Special thanks to all reception and security staff .

Time . If I ordered or asked for anything,it would be done but much later than expected time.My most disappointment was with the restaurant.

Staff were very accommodating, cheerful and helpful. Room & bed comfortable and clean. Plentiful hot water. WIFI strong & stable. Food simple but good. Very reasonable price and could pay by card.

Some real coffee at breakfast would be welcome (instant coffee only available). Bar limited and didn't serve wine by the glass, only by the bottle.