Very central in Kampala but wonderfully quiet as our room faced away from the street. Very hospitable staff. Restaurant willing to serve breakfast long after usual breakfast time. Ditto with evening meal. Our non-resident visitors treated with exceptional courtesy. This is not a five star place but the kind attention of the staff more than make up for this. Theirs is a five-star-plus service. Shopping with every conceivable item and service to be got in this great city available right on the doorstep. Even a resident shoe-shine stand in the lobby.

No lift from the entrance level to reception. This would only cause problems for wheelchair users or the severely infirm. But we have little doubt the helpful staff would readily find a way to get around this.

Staff were very responsive, the room was spotless and it was professionally cleaned every day. Very good hot breakfast with fruit and juice, eggs cooked as you like them. There is an excellent restaurant called CJ's within a 100m. They also have a taxi driver called Fred who is a careful driver and does not overcharge.

You enter through the basement but the lift only starts at the ground floor and the button was not working but they fixed it while I was there.

breakfast could be better but okay.the location is great ,the place is very clean and secure and can be deceiving from the outside how pleasantly quiet and orderly when inside.

the noise from outside, not hotel fault and better when you close the windows,or destract yourself, eg noise cancelling headphones or TV or come back late ready to crash out.

The Location! And they have a lift which eases the movements up and down!

The Ramp to the Lift wasn’t accessible especially for the wheelchair users! There were many steps even in places where it’s not necessary!

The break exceeded my expectation ,the price of rooms was so attractive Staff were so helpful Close to Uganda's biggest fruit market I will surely visit again

Nothing much

The staff are very kind and the free continental breakfast was amazing!

Their was small leakage in the bathroom.

Really Good Staff , Good Room Cleaning , Good food and Everything..

All Good..

The room

The room service delays a lot

HEH has become like a home away from home for me. It's homely

Nothing

Everything. I have been here several times for the last 20 years

Nothing