Russell Hotel may not boast the flashiest facilities, but what it lacks in modern flair, it more than makes up for with its outstanding staff. Attentive to every whim, they elevate the experience beyond expectations. The breakfast, though limited in selection, is enjoyable—especially their fantastic cappuccino. Rooms are spacious, with beds and pillows that offer decent comfort. The hotel's location is right in the heart of the action—bustling and lively—though not ideal for families with young children, as there are no kid-friendly amenities. On the plus side, the restaurant serves up delicious meals at unbeatable prices, making dining here a true highlight.

The WiFi was a bit spotty in some areas of the hotel, which was frustrating—definitely something that could use a little attention. Also, having coffee packets in the rooms alongside the tea would have been a simple but much-appreciated touch for caffeine lovers. As for the bathroom showers, the fixed design isn’t exactly friendly for taller guests. The hotel’s location is in a lively area, so don’t expect complete peace and quiet. Also, the lingering COVID-19 posters with reminders like "put your mask on" and "stay six feet apart" felt outdated and out of place.

I had an absolutely fantastic experience. The place was incredibly clean, well-maintained, and had a welcoming atmosphere. What stood out the most was the kind and attentive staff. I was comfortable and had everything I needed. From check-in to check-out, everything ran smoothly. I highly recommend this hotel to anyone visiting Kampala and looking for a relaxing, high-quality stay!

Nice big rooms. Excellent food served in the restaurant.

Bathrooms are modern and clean but dimly lit. I don't know why they are using low powered bulbs in the bathrooms. Also the food service in the restaurant can be very slow at times. I waited half an hour for food on a couple of occasions when the restaurant was almost completely empty.

This is an excellent mid-range hotel right in the centre of Kampala. It serves a great breakfast, and has a good restaurant and bar. I travelled from England and enjoyed my stay., It has a gym. It can be a bit noisy, but that's what happens if you are right in the centre of Kampala. Staff very efficient.

This hotel is located in the heart of town, making it ideal for people looking to shop or escape long traffic jams to and from town. Breakfast was adequate, but there were also great restaurants nearby that served traditional Ugandan cuisine. Staff are friendly.

Excellent staff that were open. They also have good food! I would highly recommend for short stays on a tight budget.

The location is within the town, so you have to be very aware of your environment and belongings while getting there.

There is a saying hanging on the reception wall, "You live with us as if you were in your home" and it is 100% true. The hotel I lived in with my son was as if I were at home. Calmness and peace of mind. The workers were very friendly and helpful, and the administration was cooperating with me, as they offered me an offer to upgrade the room at a very symbolic price. The laundry service is fast and the rooms are clean and the hotel is located in the business district of Kampala and very suitable for the amount paid The restaurant is wonderful and has a wide and varied menu of requests, and the lunch buffet contains delicious Ugandan food at a symbolic price

The bathroom does not have an extractor or ventilation holes, so the place becomes like a sauna. The rooms and the bathroom need more and brighter lighting. The restaurant needs a speedy ordering process

I loved the place. Comfortable with friendly staff. Their buffets are superb! Would stay there again

The only downside is the WiFi did not work in my room..but it worked great at the restaurant.

Rooms are super nice amenities and well clean ,access to city easy as compared with Uganda traffic jams

Poor internet and noisy because of the its location in city centre traffic almost 24 hours

I love everything about the hotel, from the location, breakfast and staff all I gave 100%. One of the best hotel I have every stayed with. I even extended my stay for another five nights.