Lots of space in the rooms. You can easily buy a train ticket with the hotel. Close to the train station, the hotel staff have a great shortcut that gets you to the train station in 6 mins (ignore Google Maps directions that say 10 mins). The restaurant food was great too, we were surprised by this. Free water in the rooms.

You can only buy a train ticket with cash. Trains run way less frequently on Fridays and weekends (30-60 mins vs 15 mins on other days). I wish the hotel staff had mentioned this ahead of time because we had to take taxi (€30) into the city instead of the train (€1.50) to not miss our tour.

Perfectly located only a 20 minutes comfortable walk from the city centre and including free garaged parking. Friendly and thoroughly professional staff both at the desk and for dining (including lovely Giovanna) with no sense of the impersonality often associated with hotel chains. Clean, comfortable and relaxing with very generous and tasty breakfasts including a range of homemade cakes. Although there is an interesting range of very good restaurants in the city we ate in the hotel one evening and did not regret it - delicious regional dishes including local tagliatelle ragu (NOT spaghetti bolognaise!!!) and perfectly prepared beef.

Nothing

A typical city hotel which provided the expected. The staff were excellent and the location was adjacent to the bus route in to the centre of town which was a definite plus.

This is the second Best Western we have stayed in whilst in Italy and both have had inadequate showers. Here, I am talking about the accessibility into/out of the actual shower which was no where near suitable enough for a 'normal' sized person. Personally, I don't think a 'plus-sized' person would be able to get in to the shower cubicle.

Spacious rooms and halls, VERY good own parking - recommended for auto/moto travels, location right off the city center so no noise but everything's within walking minutes.

They use one of "advanced wifi access management systems" instead of just passwording hotspot. Of course, it glitches like hell. They have 2 whole pages of troubleshooting manuals for it ready at the reception! Yeah, those helped. But you'd think at this point, knowing problems are so common, they would change/drop it instead of having many guests go through the long motions...

Garden-like location close to Central Station and the City Center, we love to walk! Very clean rooms. Desk staff checked us in and out quickly and called cabs for us. We did not use the restaurant but I was happy that it was available in case we were too tired to go out. Also appreciated the parking garage - we considering getting a rental car and this would have been very convenient.

Breakfast did not meet our expectation from prior visits. The "american" coffee served from the machine at breakfast was very bad. The selection of fruit was limited - would have enjoyed more types of cut fruit other than pineapple. Pancakes were cold.

The staff were very helpful and friendly. The room was spotless and comfortable as was all parts of the hotel. We availed of breakfast most mornings which was vey good well presented and great value for money. Location was great with a 20 minute walk to the centre.

There was nothing to dislike.

The bedroom, on the 5th floor, was a single room, while not spacious, was an adequate size. The bed was comfortable, as were the pillows. There were 2 x 50cl bottles of water in my room on arrival. The hotel was quiet and I was not disturbed by any noise.

No slippers in the bedroom. Only a little packet of 3 or 4 tissues in the room.

The hotel is very clean, they have a underground parking garage that was very convenient. Staff were very helpful and friendly. Breakfast was really good, a lot of options.

It is not so close to the city center - about 25-30 minutes on foot and train station is 10-15 minutes away. We knew this when we booked, because a good parking was our priority, so that wasn’t a surprise.

Everything was good. Staff was nice and very friendly, we even check in earlier. Breakfast was good not to many choices but better than typical italian breakfasts.

It's a bit far from a city center but that's our choice, anyway there was bus just right next to the hotel taking you directly to city centre in 15min

Clean rooms and bathrooms with enough space and comfortable beds. Exceptionally friendly and helpful staff. We really liked the hotel.

About 10 to 15 minutes walk from the main station. But then there is a bus stop right at the hotel