From the moment we arrived at the Hilton Garden Inn we were met by friendly and smiling staff at reception who could not do enough for us during our stay. We arrived at approx. 11.30am not expecting our room to be ready, but to our delight it was ready and even better we were upgraded to a room with a balcony which was great especially as the weather was nice and sunny. The room was lovely and clean. The restaurant served great food and the staff were very helpful. We loved the breakfast, such a great variety and nice and fresh. Overall it was a fantastic weekend and the hotel played a big part in that. Thank you all and we look forward to returning in the future.

Nothing to say here.

The room was decently sized and had all modern comforts. It had a decently-sized desk, a comfortable chair, and a huge television above it with 999 channels. The fridge was adequately cold, and the safe was spacious, which is not guaranteed at some hotels. The area is quiet and pleasant, with a multitude of restaurants, cafes, a large church, and public transport networks nearby. Access to the centre or the Vatican by bus took ±20 minutes.

The restaurant/breakfast space had cheap plastic tables and was surprisingly cold in the evenings (for March). This is not something I expect from an upper-class hotel. Service was impeccable and very friendly. The telephone on the bedstand had a ridiculously bright screen at night—it was like a night light. I had to unplug the phone to sleep well. The Wi-Fi was also relatively slow to respond to, and it had a slow download speed. The sliding bathroom door's lock metal was bent, so the door did not close all the way through. Also, the toilet flushed the first time but then did not flush properly the next time. I had to forcefully push both buttons in the wall and keep the pressure on for the duration of the flush.

The breakfast is worth the extra $ they had alot. Waffle bar, two kinds of eggs, two kinds of meat, potatoes, salad bar, fruit, several kinds of pastries, toast, bisquits, etc. We don't speak any Italian, it didn't matter, everyone there spoke English. The front desk people were extremely kind and helpful. There is a grocery store across the street. Our room had a nice balcony, woth views and a fridge. The beds were pretty comfy. Our room was 2 twins, but they were slightly larger than twin beds, which was nice. I would absolutely recommend this place.

Rome.

After a couple of nights in a BnB in a new country, it was refreshing to be someplace much more familiar. The front desk staff were amazingly kind and helpful. We loved the referral to the restaurant next door with a card for free bruschetta. Yum! When checking in, we were told something about using a room card to activate the lights and power in the room, but having absolutely no context for such a thing, we were baffled when we couldn't get lights and power. A wonderful maid in the hallway helped us with much enthusiasm. In spite of neither of us being able to understand each other, we finally figured out what to do.

The location was not proximate to the places we wanted to visit. I didn't choose the location. But taxis are not too expensive, especially when share. The neighborhood was nice.

Our experience was exceptional. From booking, reception, room, breakfast to last day. The receptionist in the morning was very friendly and managed to provide us with an early check-in to accommodate my family. The family king room was super comfortable, clean, spacious and with an AC/Heater which you can regulate yourself. Very quiet, you barely hear any noise. Wifi with high-quality connection. Breakfast was delicious, and the staff was very welcoming. I would highly recommend this hotel.

Nothing.

It is in a very quiet and a lovely residential area with restaurants in very close proximity. Although a team runs in front of the hotel, we were not bothered by the noise. You can hear the bells ringing in the church across the street, but not too early or too late in the day. The staff made sure all of our needs were met. They communicated frequently prior to our stay to insure that all necessary transportation was arranged from the cruise port on the day of our arrival, and they had taxis at the front door quickly anytime we asked.

A taxi or public transportation was required to visit most sights in downtown Rome, and the elevators were incredibly small for a modern hotel.

The room was clean and very nice. The reception was very well organized

The second day I would have expected to find a shower cup but I was disappointed. In other 4 stars hotels there are toothpaste and toothbrush; cotton flock, cotton... The second day I was leaving the hotel for a meeting and I had a computer bag with wheels: the person at the desk followed me in the street asking whether I was leaving without paying the hotel. I was surprised because I had already given a credit card at my arrival with the passport and anyway all my luggages were in the room. Let us say that I understand that it might happen, but it is embarrassing even if the person tried to be as nicer as possible asking me where I was going and whether I should pay the bill.

Staff is really great and helpful, hotel is small and clean, everything is run professionally. Located in a nice neighborhood (we noticed several embassies), huge park near by. It is not crowded with tourists but is live and there is a lot of going on.

We were on the sixth floor and internet was poor to none. It is definitely related to signal since it worked perfecty in the loby. Other thing is that TV in the room was not smart TV so we were unable to put on our own content for watching. All programms in Italy are synchronized to Italian so when tv was on options were BBC news and French news in English. It is worth noting that they are supposed to renovate soon, so hopefully both issues will be addressed soon and future guests won't have the same problems.

Room was very comfortable and clean, missing slippers. Breakfast was full of fresh variety and hot food. Staff were very good.

Didn't like the fact that they tell you if you want stronger WIFI you have to pay 15 euros per day. This is the Hilton and not any unknown chain and they should not put WIFI at an extra cost.

Very clean, comfortable, staff were all very friendly and great. Excellent location for Luiss University and Villa Borghese.

Honestly nothing but I guess if you wanted to be super close to all the main sights for tourism it’s a bit further away. I did go there on foot but o love walking.