The beach is awesome. The staff are the best.

The pools are freezing all day since they are in the shade. The property could do better if they heated them. Had to get up by 6:30 am to claim chairs on the beach.

Enjoyed friendly staff, easy beach access, room service , well maintained pool, clean atmosphere around the hotel property. Easy access and close location to all restaurants and other access on the property. This was our 3rd time coming back and might not be the last one.

Like many other guests were upset about the Himutsu restaurant online reservations that never went through even if you tried at 3 or 3:15, it should not be any different than any other restaurants access on the property. The resort should either do a sign up sheet or first come first serve ,because this online method was not working at all.

The staff at the beach and pool are just great! We laid on the beach for hours and they will come pretty often to refill our drinks and even brought us food from the beach restaurant (you are supposed to get it yourself) . The service is A+. The beach also one of the best we have stayed at in Cancun, absolutely calm with no waves, and very little seaweed (which is a huge problem in the Rivera Maya).

The quality of the food is not great, it’s OK, you still find something to eat and won’t starve but it is just average. The same food gets “recycled” from lunch to dinner in the buffet, so you are better off going to any of the other restaurants. Breakfast was great, with a great variety of pastries, and breakfast items.

facilities were very nice and clean staff was very friendly

still undergoing renovations sometimes these were noisy not all activities on the website were available some managing group kept pushing new premium club

The genuine friendliness of the staff is exceptional. There is a very large staff to accommodate all requests. The Resort itself gives a quiet luxury vibe. There are dozens of quiet private places to hang out, have a drink(s) 😉 and people watch. The Pool Areas are excellent and very well staffed. The Spa is a luxury experience and is highly recommended. The Beach is VERY calm and clear. No rocks, just perfect white sand

Nothing

- We were greeted as soon as we got out of the car. Everyone was polite and we were greeted with champange - The food at the Steakhouse was a 9/10 - The Asian restaurant was a 7/10 - The sports bar was great, especially during the NBA playoffs - The resort itself is beautiful - The beach was nicely kept. The waiters also added a nice touch whenever you needed anything - We had a nice ocean-view room. Those views are priceless. - Water activities are easy to book - I coordinated room decorations with the concierge team (THANK YOU MICHELLE) for my Mr's bday and they knocked it out of the park. - We had an issue in our room (which turned out to be my own user error) and maintenance came quickly to make sure everything was ok. Overall I would stay here again for more than the 2 days we were there. Dreams is always a good idea!

some of the food was very basic and some just wasn't good. We know that comes with the territory for all-inclusive resorts at times, but if we could've changed anything, it would certainly be the items on the room service menu.

Breakfast and service at Patio restaurant is great. Very nice and kind team. People attending at the beach club super!!!!

I was offered an upgrade for a “better” room offering better view amenities such as snacks , bath rope, slippers. There was not even bottles of water, I asked to change room a was not better, everything that was promised never came. I tried 3-4 times during my stay and no one solved.

it was very clean. Room was cleaned and cleaned well when ever I requested. I like all inclusive, with room service. I liked the staff at the pool that bring you drinks and food

I did not like pool closed so early. and Bars. I hated those nasty reusable cups at the bars.. ewe gross. pack your own cup. The food was horrible. They didn’t have guacamole. the choice of food, quality and over taste was bad. Especially in the world cafe. Asian restaurant sushi was good and fish tacos from Mexican restaurant was good as well. I also didn’t like that the entertainment and shows were low-budget, bad. They need to find better entertainment. They also should do some photo walls or murals. They should also provide some board games. like connect four, uno. they should also have movies on the beach night, karaoke. just more options for fun. for all guest

I was apprehensive given the amount of negative reviews but honestly, it was worth every cent. The beach stunning, rooms are clean and spacious. the pool temperature was perfect and the staff are amazing. I honestly wish I were still there and return in a heartbeat. if you’re thinking twice, don’t. definitely visit here!

sometimes the evening entertainment was a little loud when I was trying to have an early night however, it ended by 10pm so it wasn’t too annoying.

Amazing beach, great quality of food, delicious drinks, entertainment, kids club, super friendly staff - everything met our expectations and even more except for size of the room, but it is.

Small rooms with no balcony