Location is little tricky, even though it's in the city itself. The neighborhood is not good, but the room is very good recommended for families and big group instead of booking separate rooms, this is the good option to stay together and sleep in a separate bedroom. Breakfast is not very good but fine with the quality and quantity of the items, however, the staff is not cooperative and not welcoming specially the supervisor at 25th floor on 11 May 2025 was acting too hurry and he told to staff that close the breakfast items by 10:40 whereas, the end time declared was 11:00. He told the chefs working at live stations to stop and a chef responded that whatever I am preparing to finish and can't refuse to customers. Supervisors shall be more responsive and polite.

The breakfast area is congested and facilities in breakfast is not up to the mark of five-star hotel.

Very nice and clean with all the amenities needed for a family with kids. The two bedroom apartment was very spacious. My kids specially loved the ice skating rink.

It would have been nice to have the breakfast area in the same building.

The apartment is very big and clean ,rooms are very comfortable

It would be beneficial to have the washing liquid and sponge in the apartment

fair prices for an amazing accommodation

Hotel was nice and spacious. view was stunning. Breakfast was good. Perfect for families there was a fully funished kitchen with stove and dish washer and washing machine.

Parking is a nightmare. Every time you want to get to the hotel from the parking with your car you need to drive around the block. Need to verify parking everytime you go in and out of the hotel parking lot. Parking gets really full and is shared by 2 hotels plus a mall. Breakfast is not in the same building which is also an inconvieniance.

Location and facilities

Beware Galleria is apartments for families, regency is a hotel.

It was comfortable and spacious apartment. Good area for sitting in the living room. A mall is on the ground floor with ice rink and supermarket and eateries.

Parking is a nightmare and only outside. No shaded car park or garage. Location is in an area where a car is needed unless you plan to stay in gold souk

Clean, organize, and location is accessible, near bus and metro station.

The swimming pool. If you are staying from the hotel apartment. You need to walk far, passing to the shops, resto and main entrance lobby while you are soaked.

Room - We had the two bed room apartment. It was great, roomy and clean. Two full bathroom helped for 4 ppl. Full kitchen is there if needed. I wan able to make tea in the morning. Did not have any coffee machine.

Window need to be clean from outside. Need more restaurant options. Available restaurant are expensive for the food they serve. Front desk staff can be more friendly.

The environment was demure, clean, neat, warm welcome, and the proximity to the shops, supermarkets, Metro etc made life very easy. When we got there, we realised that one of my daughters needed a wheel chair to move to the nearby shops, yet we had not traveled with one. But guess what, on talking to your staff they were so understanding and the provided us with a wheel chair at no extra cost. We are indeed thankful. You gave us a home away from home.

Perhaps we thought it would be necessary to be oriented into the apartment and also availed with a list of what we have been provided with to be used as a checklist for verification on check out.