We stayed at a Fairmont Gold suite. The newly renovated rooms are very pretty and feel luxurious. We requested a Christmas tree in our room before our arrival. The tree was a little bit smaller than imagined but it was so pretty. And the communication/service to arrange this request was sublime. The staff was wonderful and exceptional friendly. We loved our stay and when returning to Chicago, we will choose this accommodation again.

The room was a little bit chilly and the temperature was lower than what the thermostat mentioned. Just a small detail.

Missed having a dining room on site but appreciated being able to grab coffee and a light breakfast in the lobby. The room we got was perfect! I had requested one away from the elevators and with a view. We got a corner room with three windows, yeah!

There were a few things happening in the room that were an issue. One the shower control knob fell off. Second the refrigerator in the room made a lot of noise. We were able to get the knob back on and unplugged the refrigerator.

Nice property but beware of hidden fees and charges

After booking on booking.com and having all taxes and fees included I was then surprised to find a charge for “Urban Experience fee”. I’ve never heard of such a thing — what the heck is an urban experience fee! I didn’t ask for any such experience, other than the fact that the hotel is in an urban area. Next up will be rural experience fee or river experience fee or air experience fee??

Great staff and Benjamin was very helpful with information such as making sure that we had all of our belongings before our Uber or Left driver left. Or having us check the license plate before we enter in our Uber or Left rides. Room was amazing with great views, staff was super helpful with checking us in and gave us great information!

Nothing everything was great I think I wish I know that we could have microwave and refrigerator in our room from the start but my wife and I didn’t need it as much.

Location to the parks and attractions.

Was charged for an item from the room that I did not eat (m & m's for over $20!). Disputed it at check out and was told it would be taken off my bill....but discovered later that it had not! That was disappointing....

I love this hotel and all of the amenities at the hotel. I have come every year to see the entertainment there. I also come during the winter holidays to stay there. I love how beautiful it looks.

Well I did not see a lot of security there at night. That looked a little scary.

Room and view were awesome. Quietest room I've ever had - never heard another door close or neighboring room's conversation. Beds were extremely comfortable and we all slept very well. View on the 30th floor towards the water was beautiful. Perfect walking location to starting line of the Chicago Marathon. Food and drink selection was really good at the hotel. Great convenience store Bockwinkel's around the block for cheap meal options and to stock up on cheaper staples.

No free coffee. You have to pay for everything and this hotel parking is the most expensive around. Park at neighboring hotel if you have a rental.

Location was great, went for the Chicago Marathon and close to start. Hotel was very clean and the rooms spacious, would stay there again.

Restaurant did not have enough choices, breakfast was just okay.

The location is perfect. It's right by the navy pier with alot of sightseeing in the downtown area. I would like to thank Ariana again for her excellent customer service professionalism. I will give you a back story. We came to Chicago for a family event and things did not go as planned. I had to find me and my family a place to stay that was decent and not too overpriced. After, looking for about a hour we finally came across this hotel. At first I wasn't for sure if I would be able to get adjusting rooms but, Ariana was very helpful on providing us with one. It was late at night and we was tired,hungry and felt alone. Ariana, smile and helpfulness made my cries stay at bay. Our rooms had a beautiful view and the rooms was very clean. The lady from housekeeping came around that following morning but, we only needed our trash taking out. I would like to thank everyone from the velvet guys to the bellboy guys to the front desk.

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Location, location!

Our room’s thermostat was blowing cold air. We had engineering come and address it.