The room was spotless (bare foot proof on a daily basis). They replied to every request we did, from the iron to shower caps. Sound proofing taken to another level, I never in 4 nights heard a single sound from another room. The TV had chromecast to stream from my own phone and they even provided a steamer as part of the room equipment! These people know what service is and they have taken it to another level. I had breskfast one day (great) and went to the gym twice. I enjoyed everything!

I am picky as hell. I cant say there was something I did not like.

If you’re looking for a well-located hotel with comfortable bed and easy access to Chicago’s top attractions, great dining options, and convenient parking, Arlo Chicago is a fantastic choice. This is the 2nd time we stayed at Arlo Chicago in the past 2-1/2 months. We loved the location where we can walk to everywhere around the loop (Millennium Park, The Art Institute of Chicago, Grant Park, Chicago Symphony Orchestra, Riverwalk), and north to River North, Streeterville and the Magnificent Mile. Parking is plentiful with Grant Park North Parking Garage just 1/2 block away. Elephant and Castle (British pubs) is around the corner, Stan’s Donuts, Nando’s PERi-PERi are right across the street and lots of restaurants and coffee shops on either side of the hotel on Michigan Avenue.

None.

Excellent location, clean and comfortable, and great views of the park from the Millennium King. Staff were very friendly and welcoming, especially the lady on the front desk who would run to press the buttons in the elevator for me each morning while carrying coffees to the room 😁

The millennium king was quite a small room but as we didn’t spend too much time there, it wasn’t much of a problem. Just lacking drawer/cupboard space to place clothes. The duvet covers were also a bit strange, with the duvet inside poking out. Saying all of this, I was stay here again.

I really enjoyed my stay at Arlo's! The staff was super friendly and inviting - loved the small interactions we would have throughout our stay. They not only accommodated some of my small requests and gave some great recommendations, but also offered something for the birthday we were celebrating (which was very thoughtful!) Our room was very comfortable, we always had fresh and clean towels, and the warm lighting made it super cozy. The location is perfect if you are hoping to stay in downtown area. It's walking distance from multiple subway lines, right in front of many buses, a few blocks from the river and Millennium Park - honestly, it's the perfect spot for a tourist. Lots of food options around the hotel, and so many museums that are easy to get to directly. They had a spotless fitness center and it was really cool that you could borrow a yoga mat for your room! We were really impressed with this hotel and it's accessibility to everything we wanted to do in our week trip to Chicago - I def recommend it!

This really doesn't have much to do with the hotel itself, but the restuarant was not so good. Staff was great, I'm sure the bar fine, but the food itself is a very hard pass. Another thing I felt was odd was that some days our coffee and water would be refilled and other days they weren't. We had to flag down a staff member for a few cans of water...not sure if it wasn't supposed to be refilled, but I feel like since we pay a resort fee, we should be recieving a refill for those.

Great location, very modern hotel with large rooms, it’s is good to have the extra space. Beds are very comfortable. Being able to cast your phone to TV is also an added bonus! Water in room was also very helpful. Could do with a few more hangers in the wardrobe.

The carpets could use a bit more of a clean. Shower cubicles could do with a bit of a deep clean. Beds are comfortable but the pillows are rather flat. My suitcase was returned to me with a deep scratch on it, the last day when collecting it prior to leaving. These scratches were not there when we left it for safe storage. Rooms got very hot over bight with no air conditioning unit to use.

This hotel is a 5 minute walk to the Blue line and less than a 10 minute walk to all other lines. Our room had an amazing view where I saw the sunrise on the river, and we were even able to walk to the river to see it green for St. Patricks Day. The bed was comfortable, and they even texted me to let me know I could text them back if I had any issues. We did have one issue, but it was resolved in less than 10 minutes. Around the corner is a Giordanos (amazing pizza, by the way), and across the street is the Nutella Cafe. We will be sure to stay here next time we're in Chicago.

The hotel premises and room were quite modern and comfortable.

They charged me for a meal that we paid at the restaurant. The charge was taken from my debit card and even though I wrote to the hotel 5 emails, they 've never replied them and they never send me the money back to my account. I know a friend who has the same problem ( he was charged for 200 dollars he never spent). Another warning is that there are slippers and bathrobe (also an unmbrella) but if you use them, they charge for them. Be careful.

The hotel was in a great location and the room was very comfortable.

Some of the staff were not particularly friendly. The tax payable was supposed to allow for 15usd credit for food and beverages. Unfortunately, when the bill arrived, this amount had not been credited to our bill. No reply to numerous emails sent for clarification.

Location was great and the updated rooms were good. Staff was helpful.

As others have echoed, food voucher is only good for dinner which isn’t called out until you check in. And one of our 2 nights there was a private event so the restaurant was completely closed. We left our room at 930 and assumed housekeeping just didn’t come during visits because when we got back at 4, they had not. Housekeeping came at 445 to our room which felt odd. And there was fortune cookie on one of the beds when we got there that was an obvious cleaning miss. They have clearly updated but reading lights buil in to the beds didn’t work and our handicapped room had an accessible shower but a drain in the middle of the bathroom floor that remained wet and a hazard the entire time we were there

This location is just lovely, so close to Millennium Park, Riverfront Walk, and more. We loved being able to walk to many restaurants, Garrett's popcorn, and Maggie Daley park for the day with our kids. The staff were very welcoming and friendly. Our check in experience was smooth and easy. We were grateful for the instructions to pull up at 171 North Garland Court with our vehicle and found it convenient to load/unload luggage there. Parking in the nearby lot was easy enough, just a short walk to/from, of course it was expensive - it's downtown Chicago - about $85 USD for 1.5 days, so account for that as part of your cost. The lobby was very nicely decorated with several seating areas. The restaurant seemed busy, we did not go in. We appreciate that the elevators only work with a key card to ensure the safety of all. We found the room a good size for our family of 4. The beds and pillows were nice and comfortable. The washroom was clean and had a modern shower with built-in soap/shampoo/conditioner dispensers rather than tiny bottles. Our double queen room faced onto an alleyway and an office building, so we really appreciated the window coverings. We did not hear any noise while in our room, very quiet for sleeping. We had a great experience and didn't encounter any problems during our stay. It was very pleasant and memorable. Highly recommend!