Breakfast was excellent, and the desk staff we're wonderful 😀

The maid said she didn't speak English, and the fire alarm went off early in the morning and we were on the 4th floor. My sister is handicapped and no one told us it was a false alarm 😒

Everything was an easy check in the associates were really nice and very helpful! And the beds were comfortable, easy access to and from room, Plenty of parking, close to plenty of amenities, it was quiet overall not a lot of noise so that's definitely a bonus, and it was overall pretty clean

The pool was closed, the vent in the bathroom needed to be cleaned, more space to put clothes like actual drawers would be nice not racks, the refrigerator was really small specially if you are going to be there more than a couple of days because we do bring snacks and drinks, and there was some kind of water substance in our ice bucket overall just some little touch-ups that need to be handled here and there

I was visiting family and the location is always great. Pool was closed which was disappointing because my family and I wanted to go swimming. Nonetheless, the room was still comfortable. Breakfast was decent, not as filled/stocked as usual. There seemed to be a baseball team there so maybe it was a lot going on.

The staff was excellent and accommodating. We had an unusual circumstance of having our car break down and needing to buy another one while we were there. We were willing to pay for another night’s stay during the day to hold our belongings, but the staff kindly let us use an open board room to store our stuff in. Front beginning to end, they did a great job in recommending local car services, and we so flexible and super helpful! I’d give them 10+ stars for all their help and excellent customer service above and beyond!

Nothing

The cleanliness and welcoming atmosphere. Morning hot breakfast.

upon entering in late night the front desk clerk’s attention was on another guest conversing with someone else while registering my sister and I into the Hotel. Also I wanted to see the market items available for snacks. I found the list and as I was looking at the price she ask did I need help. I replied no , because I was looking at the price for the items sold in the hotel store. I think the prices were very expensive. The ottomans were not a good choice for seating in the rooms . I would have preferred standard chairs in the room. thank you for your listening ear 😀

Clean, everything needed was there for a short stay, breakfast serves the purpose, 30 min to downtown Chicago, great value

internet access process terrible, connection is terribly hard, in only after back2back tries and then you may easily get disconnected, if you can connect then it is ok, works fine but getting connected is painful. If internet is very important think twice... only thing I was unhappy about...

Clean spacious rooms Friendly staff

The pool was down all weekend The breakfast was not very good. They were out of orange and apple juice. We had to call maintenance because our room door would not lock.

Great place to stay with the family. Queen Room was clean,comfy and spacious. The fitness room had a variety of cardio machines, dumbbell rack set and weighted balls. The pool area w/ hot tub was clean, towels stocked and the background music made the place feel inviting. Breakfast was great! Waffles with hot eggs and bacon!

The pillows were a little too soft and went flat easily. Hot tub bubbles weren't working.

The location was perfect as we were attending an event in downtown Chicago but there was no hotel availability due to multiple Taylor Swift concerts that weekend. It was a short pleasant commute from the hotel into the South Side where our event was taking place. Also loved that there was a brew pub right next door - perfect!

Would have loved different pillows.

Very nice and clean. Check in was smooth. Front desk was very efficient, considering lots of check in presumably for a basketball tourney in town.

The digital key was not working. Other than that, nothing else to complain about. I would definitely visit again.