The food was excellent. The breakfast choice was exceptional with gluten free options and plenty of hot and fresh food. The staff were very friendly and helpful - I left my car keys and they were posted back to me by tracked mail without charge. This was above and beyond Hotel was situated in the town centre so great for accessing town and all its wonderful eateries!

Couldn't find the hotel initially and was taken to Sainsburys - when I telephoned for details it cost 13 pence a minute. No hairdryer in the room - but had I asked I'm sure the staff would have given me one as they were so helpful

The staff was so welcoming, friendly and so pleasant. We also loved to see how they got on as a team and can honestly say from what we seen they created a good vibe and team work was great. The staff at this hotel was amazing and accommodating for our needs and showed general care in making sure we enjoyed our stay. Every member of staff was polite,caring and funny. The cleaner was lovely and showed no hassle in getting what we needed. The front of desk staff and manager was probably the best we have seen. The restaurant staff was warm and welcoming with also a good vibe. We will most definitely return to this hotel because of these staff members making our stay comfortable, hassle free and very accommodating.

Nothing

The room was very comfortable and although on the motorway side of the building was very quiet due to triple glazing. The shower room was clever in as much one could close the door so one person could use the toilet and the other the shower or washbasin.

Breakfast was disappointing. The coffee machine wasn’t working so instant was offered and asked if the bar could do a coffee ,was told I would have to pay. The only fruit were lemons and some very sad apples. The only yogurt was a bowl of very liquid yogurt. When asked if there was an alternative,I was told they were waiting for a delivery.

Nice clean room, comfy bed, blackout curtains, good sleep no doors banging through the night. Despite room facing out to M5 once window was closed there was no road noise

Junior staff were brilliant, helpful and polite nothing was a bother. We travelled with a dog and were advised when booking in to sit away from food serving area and area that was carpeted. In the morning there were only low tables left in that area, we asked for a high table and the senior member of staff was obviously not too happy but got a table organised for us. It might be better to have advisory signs advising seating area for dog owners. Otherwise more than happy with facilities and service.

Very convenient location. Staff were very friendly (Alex on reception in particular). Room was comfortable, had everything you needed, quality toiletries available to use in the bathroom. Shower was lovely and powerful (and hot!). Available breakfast was good quality and lots of choice. I had no idea we were directly overlooking the M5 until we opened the curtains the next morning, the soundproofed windows were fantastic.

The pet charge was expensive when in essence the charge is just there to cover any extra cleaning. Another adult could have stayed bed and breakfast for the cost (£30). We were also in a room directly opposite the lifts which meant our dog barked at people coming and going to the lifts, an end room would have been better in hindsight (this was our first time staying in a hotel room with our dog).

This hotel is very well situated. Literally, just off the motorway, with a Harvester Restaurant, MacDonalds, and an Indian Restaurant in extremely close proximity. The staff were very welcoming and friendly and nothing was too much trouble. What I like very much, is that you have a choice of pillows, and we always choose Feather ones! Our room was clean and tidy, there was an abundance of hot water in the shower, and tea and coffee making facilities were available in the room. If you wanted more, then there were additional supplies in the Reception area, to which you could help yourself. There is also a bus stop on either side of the main road, where the Hotel is, so public transport is available too. Breakfast was included in our room rate, which provided you with a good variety of hot and cold food choices. The only little niggle I had, was that the bacon was overcooked to begin with, which then dried out very quickly in the hot container, and this looked extremely unappetising, and was not nice to eat. I am sure though, that had I asked, this would have been rectified. This hotel, at the time of year we visited, was fantastic value for money, and we will be booking this again, at the end of the year

Just a little constructive feedback. I appreciate that you have to ensure that food is cooked properly, before being put out. But when it’s a hot food self service buffet, perhaps consideration should given to cooking the bacon a little less to begin with, which would prevent it drying out and sticking together in clumps. The same should apply to the sausages, as these also shrivelled and dried out in the heated container. But taking everything into consideration, breakfast was very good and there was a variety of choice on offer.

Very convenient. Well placed next to restaurant or McDonald’s. The room was clean, maybe needs some small changes . Bathroom was clean . No complaints at all. Breakfast was more than adequate, dishes were filled up . Plenty of choice . Will use again. Staff were good as my husband is allergic to dogs and they tried to find a room that hadn’t had a dog in and they also explained to him where dogs were allowed to go in the hotel .

Nothing really . Suggestion that some rooms be kept dog free so allergy sufferers would be comfortable there .

Very good value for the location. A very good location for breaking up a long journey (just off M5/M42 and just before/after Birmingham traffic), but also some interesting places to visit in the area and a good choice of pubs/restaurant nearby. Also cheap petrol available nearby in Droitwich itself (£1.30/l vs £1.60/l at service stations). The staff were very helpful and the breakfast is good and plentiful given the price. Also a very quiet location. We slept well.

We arrived during the January 2025 cold snap, and our air conditioning/heating wasn't working in the room. However the staff were very helpful in providing an electric heater, which did the job. Also, there was no hot water in the morning and a brief power cut (the two probably related), but again, but this was likely due to the snow/cold/local floods, and beyond the hotel's control. Hot water returned after the powercut ended.

Exceptional value for money. Found this Hotel advertised on google as a last minute decision. Very surprised when we arrived in my car! Free onsite parking always a must 👍. Exceptional value for money. Checking in and out times are perfect, although i was on a girly night out with my daughter and it was getting late, we were allowed to make the booking more custom to us by choosing an allocated time of arrival to check in (2100hrs - 2200 hrs)! 24 hr reception service 👌. Greeted by well mannered staff upon arrival and straight forward checking in/payment process. Complimentary hot drinks when in room and very kindly fullfilled our request when needed more sugar, milk etc (I drink alot of tea 🤭)!! Lovely large clean bedrooms and bathroom including top of the range body cleaning products, Dove shampoo, shower gel and hand wash, right down to *toothpaste, brushes and ladies products *(upon request should you need any). The beds were comfortable and very clean. Definitely going to become a member and stay alot more regularly. Had the best night's sleep in what feels like weeks ⭐️⭐️⭐️⭐️⭐️

The tv wasnt a smart tv or in HD but still watchable. Apart from that i cannot find a fault anywhere. Maybe 2 sets of towels in the bathroom instead of 1 although we were fully aware we could request more should we need any by calling reception from the telephone next to the bed.

Breakfast was good and there are eating places within 2 mins walk Car parking was near the hotel entrance and was well lit. Staff were very helpful when we had a problem

I would have orefered more secure parking The place was a little tired and the heater and air con didn't work. The stafff provided us with a heater which helped. However the room was too hot overnight and as such we didn't have a great nights sleep. As we only had a duvet and not a sheet there was little we could do to assist with night time temperature. WiFi was poor which caused us a few problems with the sat nav when we left