First i would like to thank you for every things We like the apartment especially its near to Dubai mall only 2 min walking we choose the penthouse its so big and clean its suitable for 8 to 10 person the apartment have 2 entrance door which was so good one for the guests and one for kitchen and service the staff from resection to home service are helpful and welcoming of course i ll choose this apartment next visit to dubai

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The hotel is very near Dubai Mall, when walking through Address Dubai Mall Hotel and we can reach to a huge shopping mall.

We stayed in this hotel several times . Location is perfect. 3-4 minutes by wall from hotel to Dubai Mall (photos attached) Breakfasts also good, staff during breakfast very attentive, all of them. Room: clean, we asked to provide us room with a balcony, but there is no available double rooms with balcony, receptionist offered us room on a first floor with balcony- like terrace. In one word- all is as it should be in 5 stars hotel.

Excellent customer service! Sandra and Khin along with the rest of the staff made my stay so comfortable, they remembered i liked cold water and would serve it to me daily for breakfast. The staff were really helpful. There were great buffet and menu options for breakfast, a really nice pool + bar, there was also a complimentary chocolate hour daily. The room was big with a view of Burj Khalifa and I had all the possible amenities in the room.

As this was a bit of a staycation and i just wanted to lie in bed and watch shows it was a bit annoying when the lights would go off due to sensors every 15 mins or so. It's sustainable but i wish we could somehow regulate it (i did request reception but the issue didn't get resolved).

I stay there for a long time now and the personal is always friendly and useful. The bedrooms are large, clean and well taught. Pool is calm and clean. Pool furnitures have been refreshed (fabric) over the years. Gym is quite well equipped but can be quite busy. Streaming doesn't work well on chromecast devices but it works ok on computers but there is no LAN connection directly in the room. VPN for work is working as well as is quite stable. Only one Foreign plug in the room, bring your adapters. There are multiple 24/7 market around it and kitchen facilities are well equipped (big fridge, oven, ...). Only thing missing is cutlery so bring a cutlery travel kit.

I would prefer not to be disturb by calls from the cleaning service when I put the not disturb sign even multiple days in a row especially because i'm working. Having a cable connection will be perfect.

The location of the hotel, the staff and the breakfast were great. The rooms are spacious and new. The staff, especially the waiters in the restaurant at breakfast were very helpful.

The one-bedroom apartment was sold to us for a family of four, but a maximum of three people can live in it, including one child under 10 years old. Since the sofa does not fold out, an extra bed can only be supplied upon request. The set of linen and towels was also designed for two. The issue was quickly resolved and thanks to the courtesy of the staff, everything was fine. But I do not recommend staying in a one-bedroom apartment for a family of more than three people.

Location: The hotel's prime location in downtown provides easy access to Dubai Mall, one of the most popular shopping destinations in the city. This makes it an ideal choice for both tourists and business travelers looking to explore the vibrant area. Cleanliness: The hotel maintains a high standard of cleanliness throughout. From the lobby to the rooms, everything is impeccably clean and well-maintained, contributing to a very pleasant stay. Service: The service at the hotel is outstanding. The staff members are not only professional but also extremely friendly and attentive. They go out of their way to ensure guests feel welcomed and well taken care of. Breakfast: The breakfast offered at the hotel is very good. There is a wide variety of delicious options, catering to different tastes and preferences. It's a great way to start the day. Overall, I highly recommend this hotel for its excellent location, superb cleanliness, outstanding service, and delightful breakfast.

While I understand that the hotel does not provide a shuttle service, I would have appreciated more guidance on airport transportation options. It would be helpful if the hotel could provide information about the availability of taxis at the airport and reassure guests about the safety of the area. Knowing that it is easy and secure to find a taxi upon arrival would significantly enhance the overall guest experience.

Location and Apartment Style which allowed for more space.The apartment was spacious and well equipped and very clean and there was a swimming pool and dining area which was great for young children. We were so close to the Dubai Mall which has a lot of attractions and dining options and this helps when you are with young kids. The staff were all super friendly and attentive and we couldn't have asked for more. Proximity to Dubai Mall was excellent and a saved us a lot of time.

The view wasn't so good but it was downtown.Location to Dubai Mall was more important for us. It was a bit far from the nearest Metro Station as you had to walk through the Dubai Mall but then again everything is much more accessible by taxi or car in Dubai so we ended up not using the Metro that much.

Staff are polite and are ready to assist. Stand outs were Abdallah. I would like to thank the reception member Ourdia who gave us an upgrade and truly made our stay memorable by giving us a room with a view of the Burj Khalifa. It was truly spectacular. Gym, sauna and pool were great. Coffee machine was a bonus. Glass bottled water was nice. Room service people were prompt with answering your calls. Tourist information desk with some great deals were handy. Walking distance to Dubai Mall. Loved my 7 night stay. Thank you.

Special shoutout to the receptionist ( could not get her name) for providing a complementary room upgrade with Burj View making the perfect Bday getaway trip. Special shoutout to Ahmed and Hashini from the housekeeping team for doing a great job.

it would be better if amenities such as cleaning supplies was provided in the pantry