The period nature of the Hall really appealed to our more cultured approach to hotel accommodation. We have travelled extensively throughout Northern Europe and experience some very contemporary( modern) hotels but for sheer classic accommodation it was amongst our top three hotels.

We were disappointed at the availability of shower gels and shampoos and decided to purchase our own. The room TV’s need to updated to provide subtitles for the hard of hearing. The wardrobe in our room would not close properly and there were three missing hangers. The inner door was so heavy we had to jam it open with a chair to make things easier for us.The curtains were so heavy that it was a challenge closing them. We have been in hotels that have draw pulls that make closing easier. The bedroom door access could be by having electronic locks fitted with key cards like most hotels we have visited despite their age.

From start to finish first class service greeting excellent room absolutely gorgeous stayed in the cottages breakfast brilliant evening meal so yummy great choice of wines grounds absolutely beautiful did get lost in the mase bed so comfy lining crisp smelt amazing too thank you for our wonderful stay

Nothing at all to dislike just can't believe what some comments are made on line who are these people

The public rooms are relaxing and very comfortable. The hotel is such a nice place and the gardens too are pleasant. The bedroom was spacious with a super bed. Nice well equipped bathroom. Quiet hotel with professional friendly staff. Good spa / pool too. Above all the food was excellent. High quality and really tasty. Fantastic!

The food was very good with an excellent breakfast buffet and hot food. The evening meals were very good. Above all, the staff at the hotel were friendly, extremely hard-working and made the visit a pleasure.

Our friend was given a room with disabled faciities by booking.com This was not requested by us at the time of booking and was nothing to do with the hotel management. Our friend is not disabled and did not enjoy being placed in this room. Please could booking.com explain their decision to request this room? The Spa has extremely limited changing facilities i.e. two changing rooms used by both men and women

The staff were so helpful. We loved the coach house room that we were in. The maze, gardens and lake were as beautiful and interesting as the house itself…a really beautiful setting.

The spa facilities leave a bit to be desired. There’s only 2 unisex changing rooms, the lockers need £1 coin to operate, no swimming costume dryer and not enough space for enough loungers. The sauna benches are rough with flaked wood. The bed was huge, which was good, but the mattress as too hard and gave me a sore back and shoulders. The shower was large, which was good, but badly designed so the floor was absolutely soaking every time you showered.

We had a beautiful suite with bedroom,separate lounge and bathroom with both bath and shower. We even had our own kitchen. The hotel itself is so beautiful set in lovely grounds. The staff are very welcoming and helpful without being intrusive. Breakfast is excellent with a wide selection of items. Hot food is cooked to order. The porridge was yummy.

The dinner menus were 2 extremes. The a la carte menu was very elaborate whereas the other menu on offer was quite basic with burgers and fish and chips. We would have preferred something more in between. We chose the gardeners menu which is priced very reasonably and the food was nice.

Amazing building and grounds — all the different rooms in the house are beautiful, and it was lovely going for a walk around the grounds in the evening. Our room was also huge and very nice. We loved our stay

The pool and saunas weren’t particularly nice; did the job but it wasn’t a relaxing space to hang out in. Some of the staff were very friendly but others seemed undertrained given how fancy the hotel is. There were lots of open laundry bags on the floor dotted around the halls / outside our room.

Staff were excellent, friendly and helpful. The grounds were well kept and beautiful scenery. Breakfast was delicious, plenty of choice and well cooked. Service was prompt and the staff very pleasant. Nothing was too much trouble. Cleaning staff were polite and friendly too. The grounds were great for enjoying a short walk or just sitting out in the sunshine

We were staying in the 'Head Gardener's' cottages and although the room was clean and had a nice outlook we were disappointed in how small it was in comparison to the rooms in the main building where we stayed 15 years ago at our son's wedding. This I feel should be reflected in the price but we paid quite a lot for this room, (same price as in the main building). Because of this I thought that it was not good value for money ( this is the only fault I have with the hotel)

We ate dinner at the hotel each evening. More convenient than driving to Alnwick. The food was excellent and reasonably priced in comfortable surroundings.

Wonderful country house hotel in a lovely location. Gardens are a pleasure to explore. Great facilities and choice of food. A choice of lounge areas to spend time. We would happily stay again if exploring the area. Being a couple of miles from the A1 makes this a great base for exploring Northumberland.

Everything as expected. I'm half Northumbrian on my Mother's side, she was born in Lowick in 1921. Your location great for exploring old haunts.

I can't fault the Hotel. However, the group of guests who checked in on Wednesday afternoon were / are a disgrace to humanity as far as I'm concerned. They were rude to other guests and especially rude to the staff. I was actually asked how long I intended sitting in the bar as they required to move tables together for their group! They may have classic cars but they didn't impress my wife or myself. I'd very much appreciate you forwarding my comments to the Hotel owner, Mr. Runciman I belive.