We were greeted by the owner upon arrival and just felt like he understood customer service. We were asked how our journey was and where we had travelled from.... which was a nice touch. I just think the owners get what people want.... a nice chat some great local knowledge and as we left for the night it was pouring with rain and I didn't have a proper jacket with me ! The owner gaz offered to borrow me one ! A person he had never met before.... exceptional trust and kindness. Also I might add the lady Co Alice owner who greeted us was lovely and really made us feel valued as customers. Well done fairhaven.

Nothing it was all good

Absolutely brilliant hotel, Alice and gaz where so friendly, made us so welcome, our room was ready early so they let us check in earlier than planned. We booked breakfast it was delicious well worth the money.. room was so clean, very comfortable, the bar downstairs was great, good value for money on drinks, friendly atmosphere... Will definitely be booking for new year and the other 4 times throughout the year.

Lovely hosts it's the second time we've stayed here lovely owners and will definitely be coming back. Rooms are lovely and clean and beds so comfy. You get a lovely warm shower which is a big bonus as I've stayed in hotels in Blackpool before and the showers are cold. Lovely hotel and friendly hosts definitely worth the money and will definitely go back.

Everything about it, lovely cooked breakfast and choice of cereal and juice. Nice big pots for tea and coffee giving three cups on morning. Plenty of tea and coffee facilities in the very clean comfortable room. The owners or very pleasant and welcoming always happy to help. Family run so far better as they take pride in there establishment. Good advice given on best places to visit and very close to everything. Value for money, would definitely be back again.

Nothing everything was perfect

My daughter and I came to stay for the weekend, the hotel is lovely, the owners can not do enough for you. They messaged us before we arrived, lovely little touches that mean a lot. Genuinely lovely people. The room was immaculate and the bed was so comfortable. The breakfast was delicious and the young ladies that served us were really polite and friendly. We felt very safe and comfortable over the weekend and will definitely be back. We will most definitely recommend Fairhaven to family and friends. Thank you so much for a lovely weekend xx

Booked this last minute great place 5 star service but be realistic about expectations due to what you pay Alice could not do enough for us and Gary cooked up a brekky that I struggled to finish Budget hotel yes but certainly not budget service Book with total confidence We shall return

Leaving

I booked this hotel for my mum and dad who are computer illiterate. They had a 2 night stay at the venue and they thoroughly enjoyed their stay. The hotel was very clean, the hosts were extremely nice and had their room ready before their arrival at dinnertime. Over-all they couldn't have been happier with their stay and would definitely stay here again and would certainly recommend the hotel to anyone.

They let me check in 3 hours early at no extra cost as the room was ready and excellent customer service very friendly would definitely stay again clean nice room comfy bed and excellent in fact I would say that this is one of the best hotels in Blackpool that i have stayed at.

I had to leave the hotel

How I was welcome on my arrival and how I was redirected with the parking. The lady show me my room, she was pleasant and polite on arrival and when i was leaving.

Parking facilities but managed with Alice's help to park at the next street.

I visit Blackpool twice a year and booked this b and b at last minute. The owners were so welcoming and lovely to talk to. If you ask them for anything they are straight on to it. The breakfast is one of the best we have had. Thank you for hosting us on our trip and we shall see you at the end of August.

Everything was fantastic