We loved our room. We had a spectacular view from the 5th floor. The beds were comfortable, and the room and bathroom were clean. We were greeted by Vic at arrival, who was also present in the morning for breakfast . He was very helpful. There was no problem in finding parking. Lounge area is beautiful and gives beautiful vibes.

The lift is a little wobbly as it starts trembling when you move about a little. There was no bath matt in the shower room, and I almost slipped. Overall, it requires a little tlc to bring things up to date.

This was our first stay at this hotel, we were on route to the Crufts show at the NEC, hotels at and around the NEC are highly priced, the trip of 30mins to the NEC was well worth it considering the saving. The hotel its self is extremely clean, the rooms are of a good size, great views over Cannock. staff were very friendly and helpful. The Skybar on the 12th floor is not something you usually find in a budge hotel, well worth going up to. There is adequate parking on site. The breakfast is amazing !!

Nothing that I can think of

I am always about the Customer service. Vic at the reception was amazing and helpful for a smooth check in. He even provided us with online breakfast price for one adult as we made an error while booking. This definitely made our day as it's not always about money , but when the customer services care about their clients and it reflected through this act. In the morning we were greeted by beautiful Ella who made sure that we get halal options and also my favourite tea. These small gestures show us how much effort is made to satisfy the client and make us walk out of that door smiling. The breakfast menu is quite decent. Youve got huge choice of healthy breakfast. The skybar is beautiful. The room had all facilities from tea, coffee to tv and desk and chair. You get your own vault to keep your valuables safe. You also get the beautiful view from big glass wall. I will be definitely staying again.

The lift moves a lot if you make small movement, This scared me the first time. We had some issue with the shower head. We didn't complain about while at the property as we were leaving soon.

The staff was very obliging on arrival, the room was nice and bed was comfortable and very clean, the bathroom was lovely with the showers controllable temperature, it could do with some ventilation as we was on the 10th floor so no windows could be open due to safety reasons, the air con was blowing warm air even when set on cold so we was melting due to it being very warm outside too so could do with a fan, the first night we was woken up by the constant slamming of the door from the people next door, we reported it and said there was nobody there for the 2nd night and would get maintenance to check the door to prevent the slamming which was great, we would highly recommend for you to stay here really enjoyed it.

The room was too hot and needed additional ventilation

Emily and the chef Evan are a credit to the hotel, Emily went above and beyond with her service she was very well educated about the hotel and the area and Evan the chef his food was delicious and was also a very pleasant young man, well done both, you made our stay amazing . Mandie and Robert xx

Only thing I can moan about is the room doors need something to stop them slamming when your trying to sleep and other guests are coming or going, other than that absolutely nothing.

We stayed after going to Alton towers then to wait to pick up my son in Birmingham the next day. We were greeted by extremely friendly staff who made us feel very welcome. Rooms were really comfortable my son and I slept like babies pretty much as soon as our heads hit the pillow. The hotel was easy to get to with lots of parking. We loved the look of the hotel and being high up and able to see everything for miles around. The staff were delightful and seemed generally interested in each guests needs. Breakfast was delicious too

Nothing

The girl on reception when we arrived was absolutely lovely,so welcoming and helpful.The room was fabulous,spotlessly clean,VERY comfy beds,bathroom also spotless,couldn't fault a thing.we booked breakfast when we checked in,again it was fantastic.Hot and cold breakfast lovely and fresh,great choice of hot and cold drinks.Will definitely be staying again.x

We went to the 12th floor and the view was stunning. We had the most amazing ceaser salad, best one we've ever had. Staff were fabulous and made us feel very important

The Fire doors didn't have soft closures and slammed shut making us jump out of our skin! Every door was the same.

Very easy to check in. Lovely receptionist, welcoming, chatty and friendly. Night staff was able to bring me a hair dryer having not taken one. Breakfast staff lady was very pleasant and my hearty full English was served swiftly (pre-booked). Lovely fresh buffet items also available. Thank you

N/A

It was excellent the food was excellent and hot when I got in room that phoned me to check if.room was ok and it was checked on Tuesday for tea and milk and the rubbish was taken out that are putting new carpets in rooms.and refurbish at moment

All excellent