Good location with on site parking - an easy walk into the city. Light, spacious and comfortable room. Superb breakfast, catering for a range of appetites and tastes. Friendly and welcoming staff. Our third stay and the place we choose after having tried several other hotels in Canterbury. (The pool and garden are also a bonus, but we didn't have time this visit.)

There's nothing not to like.

The kitchen was very supportive in accommodating my husband's coeliac. We really enjoyed having the pool and the spa.

We were not provided with any info about wifi - paid or otherwise. This would have been helpful when we were in the room, but wasn't a major issue.

Loved the break fast and swimming pool which was the best on the stay off all especially aswell the staff themselves who was very helpful and friendly non stop they always had a really good chat lots

Sadly the let downs was the first bedroom was near the road side which was very difficult too even sleep so had too be moved too another room and better one which again only main let down was it was too hot so had too open the window more especially if ur out all day and come back at night the most

We found the hotel well managed and maintained, the rooms were large and comfortable. Our family room was actually two connected rooms, one with twin beds and one with a king size bed. The single room had a lovely four poster bed. We were served a generous breakfast, and both English and Continental options were available; in addition, the hotel has a very nice indoor pool, and is walking distance to the town centre. We received a parking fine in error for keeping the car in the hotel’s car park and the staff was very prompt and helpful in resolving the problem for us.

The hotel is well kept and spotless, but the interiors are starting to appear a bit dated.

There were quite a number of different people on reception during my stay, and all were very helpful and pleasant. Only breakfast was served from a meal point of view. The breakfast is a self serve warm meal, and the person overlooking it, is very obliging and attentive. In the time scale 9am to 10am there are fewer guests around, or were when I was there, and there is a lot of waste after breakfast, and a fresh breakfast to order would probably be less wasteful, and a lot better quality for the guest. Free parking is offered to guests staying at the hotel, but not enough for all guests if the hotel is full. Free parking in Canterbury is well worth having, as the hotel is fairly close to the city centre. Some rooms are available on the ground floor (although there are some steps which have to be navigated whichever room you are in), but request such a room if you need one, as there are no lifts.

Lack of information in rooms. It would be helpful if information was given to recommended places to eat, of different types of places to eat, or places to buy food. Housekeeping staff were not that helpful (certainly not all of them), and on one day that I was staying, I was nearly overlooked altogether. I was given no information that there was a bar in the hotel, or a lounge for guests, when I arrived. I was advised to such facilities, when another member of staff pointed it out to me.

Not far from town or the venue we booked our visit for. The beds were comfortable and clean. As were the bathrooms, which is very important. The breakfast was pretty good. Many in the party ate pork so were very happy, but there were beans, mushrooms, hash browns and the scrambled eggs were good. There was also a pool!

They need to pick the glass up on the vanity tables and clean underneath. Granted, the top was clean, but to see crumbs under it was not great. But apart from that, it was absolutely fine and I didn't feel any discomfort in my stay.

Very pleasant staff on reception and at breakfast; good location for walking into town and leaving car in secure car park at hotel; very good breakfast (hot and cold) and well laid out and good variety; very clean throughput and evidence of some refurbishment / redecoration (carpet, curtains etc.); lots of cupboard space in room for clothes etc.

The room was a bit plain - white / cream walls with no pictures or anything to alleviate the blandness - but the walls appeared to have been recently painted and so maybe just a matter of time before the room gets a bit more colour into it.

Room was very comfortable, the breakfast was good, good choice and the service was good although it was mostly buffet. Food was good although the fresh fruit was from a tin .

The lack of evening facilities, we were out enjoying Canterbury for most of the day and evening but it would have been nice to have a bar and lounge to have a nightcap in before retiring to bed. We did notice a lounge area as we left on our last day but this was never offered to us and it had not been obviously open during our stay. Admittedly we did not ask so this may have been available Also parking was tight. We got parked and left it there throughout our stay, but they are only a few parking spaces

Location was great, only 15 mins walk to the centre of Canterbury. Staff were very helpful.Buffet breakfast was good with lots of options.The fresh filter coffee is to die for. The bed was very comfortable and the room was well equipped. It's just around the corner from Aldi and a barbers,chip shop ,bars and pizza take away.

Very few parking spaces.If the carpark is full you can park in the pay and display 10 mins walk away. We had a four poster bed room (number 12)which was well equipped but very noisy as if was facing the main road , having said that we loved the room and bought ear plugs which enabled us to sleep through the noise.

Friendly staff allowed us to park for the day while we looked around Canterbury, less than 10mins walk away for lots to see and some great restaurants. Our family room was ideal, a double room, with adjoining twin bed room, bright and clean. The decor is appropriate for 3*. The full English breakfast buffet, with hot and cold options, was excellent. The staff opened the pool for us in the morning for a swim before we left - a nice pool for the 4 of us to get a bit of swimming exercise. Bit too cool for lounging around, but it was freezing outside at the time. Lots of hot shower water.

Minor downsides is light traffic noise as we were on the top floor of the original house - didn't bother me, but my wife is a lighter sleeper. This has been well addressed by the hotel with additional inner window. Other rooms likely do not have any noise.