Neat and tidy, clean and quiet. The location was just perfect. Great shower, comfy bed, loads of cushions. The room was entered by a keypad, so no worries about losing the keys. We never saw a soul during our two-night stay but came back from our first day of wandering to a perfectly made-up bed, coffee, and washing supplies restocked. All-in-all, a great stay!

The room was minute, just slightly larger than the width of the bed, and not much floor space for two people to move around in, but not a huge problem as we were out for most of the time. The heating seemed stifling, even when we turned it off. The windows only opened a crack, and it got really stuffy and airless overnight. I know the reason windows don't open fully in these places is because of health and safety rules, but it was a bit sweaty in there!

The Hugo is a fantastic place to stay if you're visiting Canterbury. It's located right on the high street, so everything is within walking distance — shops, restaurants, and major attractions like the cathedral. It’s also just a short walk from the train station and the long-stay parking nearby, which made our arrival super convenient. The room was clean, stylish, and well-equipped with thoughtful touches like a Nespresso machine and luxury toiletries. Check-in was smooth and hassle-free. Highly recommend for anyone looking for comfort and location in one!

If a light sleeper, may need ear plugs. The hotel is in between 2 pubs so until 11pm ish you may still hear noises if you decide to sleep with the windows open.

The room was almost perfect for a short stay. The location is 10/10 room quality is above average and price is spot on. Sound proofing is very good. Facilities are just what is required.

1. Could be a little cleaner. 2. Bathroom floor and shower tray are very slippery when wet. 3. Extractor should be 6" not 4" as the steam makes the room damp. 5. The bedding was clean but put on damp and smelled a little musty and needed airing before sleeping. If this was not an issue then easy 10/10. I can see at some point in the future an accident in the shower on that floor. I build high end houses for a living and always look at workmanship. The standard is very high and should be commended. Albeit the design not perfect.. I would also suggest the ability to purchase a parking permit as the carpark is opposite but can't be used.

This is our second stay at the Hugo over the last few years, and its location and facilities still remain unbeaten as the ideal overnight stay in the center of Canterbury (in our case to attend a play at the nearby Marlowe Theatre). The coded hotel and room doors make it feel very secure, and are simple to operate. The room facilities are all you require albeit in a compact format, except for the bathroom which is 'full-size' with a very good walk-in shower. The nearest car park is 3 minutes walk around the corner, and there are plenty of nice affordable eateries within very short walking distance. Unless you are looking for a grander hotel with reception staff, I doubt it can be beaten, especially at that rate. We will definitely use the Hugo again next time we are in Canterbury

As stated by previous reviewers, the pounding music coming from the bar next door on a Saturday night is nearly deafening but it stops around 23:00-23:30 so will only be a real problem if you want to spend your evening indoors. Not enough of a deterrent from coming back though!

Location was great, would be noisy at the weekend I expect. We had the small room it was very cosy. Shower was lovely. Room came with a bottle of water each and pods for the coffee machine. They ask that you have no TV or music after 11 which was fine for us but good to know in advance. Plenty of sockets and good options for room lighting. Mattress was foam but comfy, the pillows I found the foam one too thick and the soft one too thin but it's a very personal thing 🙂

The property smelt very strongly of air freshener, we opened the window but it didn't really improve.

Very nicely decorated room with a large comfortable bed and an excellent bathroom. Great city centre location, right above shops in the main street. A little noisy pre bedtime, but it quietened down a lot after pub closing hours.

My only minor issues were that the coffee machine could only make tassimo style coffees - no option for making tea or even decaff cofffee etc. Also, the bathroom lacked a simple shelf to put our wasbags and toiletries on. No big deal but these things are easy to fix and make a big difference

I stayed in room no.3. It was lovely and clean, the double bed was comfortable, the bathroom was great. There were all the needed products to have a shower.

I would really really really prefer to have a kettle. I spent way too much time figuring out how to use the nespresso coffee machine, and that was limiting my options to just coffee. I was trying to just boil water through it to make tea, but it wasn't that hot. Maybe I need more practise. I guess for coffee lovers, it's amazing to have a proper coffee machine in the room, but I would really appreciate an opportunity to make tea as well. Other than that, everything else was fab!

The size of the room was great and the fact you can’t hear any of the noise of the very busy street was amazing. The room was tidy and clean and the double sinks in the bathroom were a nice touch. The air conditioning worked well on one of the hottest days of the year and was very useful. The room had lots of natural light and cute decor.

The building is a little difficult to locate with the door being adjoined to another entrance and partially hidden. We got there at night and struggled a little to find the entrance to the Hugo. Also, the hotel is on a Main Street in Canterbury with no car access so if you are driving there you will need to park in a car park that it a little walk away, not fantastic if you are carrying luggage like we were. The only issue inside the room itself was that the shower floor became so incredibly slippery after and during use that it was almost a safety hazard. Some adhesive mats would have helped there or maybe a shower floor redesign.

It was helpful to park our car and then look for property. Once we had identified the location which is really at the top of the High Street, we brought the car as near to the property as we could to take out our luggage. First class accommodation and instructions. One of the nicest properties where we have stayed in and we are seasoned travellers.

The wall between us and the bedroom next door could have proved to be a problem if in any way the neighbours were loud speakers. However, like us, the neighbours appeared to chat at a decent level like ourselves and although you could here them now and then, this proved not to be a problem. The owners appear to have covered this by leaving printed notes for renters to simply slip under the door of the neighbour if there was a problem. Seems a good idea but we never needed to use it.

Lovely well equipped kitchen/ dining area with beautiful wooden beams on the ceiling. Split on 2 levels so bedrooms are private and quiet with very comfortable beds. Excellent location right in the town centre near to shops, pubs and restaurants. Stunning views of the Cathedral and the vibrant city centre. Would definitely go back.

Very steep staircase with low ceiling so not great for tall people, elderly or young children. Also the step to the bathroom is very high and can be easily missed if you're not paying attention.