The location o the hotel was as near perfect as makes no difference and we had a delightful room overlooking the town. The hotel car park only held 13 cars so it was a problem for guest arriving late as the nearest public car park was ten minutes walk away. However, being somewhat disabled, a parking spot was mad available for me in the staff car park.

It is only a minor complaint but we found that housekeeping was perhaps not as sharp as we have experienced in other hotels. Our rooom was made up often quite late into the afternoon and replacement odds and ends sometimes forgotten and other things such as bags of toilet rolls left in room and not removed. Overall, it was good and we liked the F+B staff who were friendly and helpful. THe toilet had clear glass walls within the bathroom.

Room, very good, bathroom system not so good, could not get hot water. Lots of gurgling noises from shower, sink and toilet. Location, perfect. Breakfast - very poor. Reception - excellent

The breakfast had been given an AA award - not sure how! Perhaps review whole system from entry into dining area. What does success look like? Staff need a system to work to - training/mentoring. Either, allocate staff to set tables, or give IPads to take orders and connect to kitchen but it became chaotic- food and drink needed to be requested three/four/five times. Food not available, scrambled eggs left or clearly scrapped off a pan/cold. Boiling water for T not just hot! Coffee, full cups and a jug to refill.The whole culture needs to change. I’m sorry this is negative but it should be used as a positive criticism. Train a Manager to support your staff. Your serving staff were very polite and deserve to be appreciated.

Very centrally located on the high street and excellent communication with staff prior to and upon arrival. The room was lovely with a very comfortable bed, and extremely quiet despite works going on directly outside the hotel. It was quite pricey for one night but we felt it was worth it for a nice weekend away.

It was a bit confusing to have prices on the breakfast menu when we knew we’d paid in advance for it. Also the layout of the room (the bathroom space is open and visible via a big glass window just behind the bed) was initially a bit disconcerting until we realised the toilet and shower were definitely private!

The hotel met nearly all our expectations expect breakfast see below. The room was spacious and comfortable and the decor was very good especially the wall with the all the photos. The food in the brasserie was excellent. The staff were professional and looked after all our requests. The hotel is smack in the centre of the High Street and therefore Canterbury, which was great. Would I stay here again, yes definitely!

Everything about the hotel met our expectations except the breakfast which for us was too expensive. We have a simple breakfast of cereals, toast or croissant and do not want meats, cheeses etc. So it was cheaper for us to go to Caffe Nero and for both we had what we wanted for the price of one breakfast at the hotel.

The hotel is located in the middle of the city and opens right on to the pedestrianised area, but is still easily accessible by car. There are a range of different rooms to choose from, some with views of the city. Our room was large with an extra big bed. The restaurant serves a good selection of food and the bar is small but well stocked, with a good range of cocktails. Breakfast is charged at £18 per person but is unnecessary as there are plenty of nice cafes within walking distance which are much cheaper. The hotel is a premium choice within the city. There are other lodges and guest houses which are cheaper, but if you’re looking for a treat this hotel is well worth it. I’ve stayed at the hotel on a few occasions and would happily do so again.

The bathroom was a little tired, with a towel rail having come loose from the wall. Parking is £18 overnight with no space guaranteed, operating on a first come, first served basis.

Staff friendly and helpful and very accommodating. Room was clean and bed very comfortable. It was very handy being able to store our luggage before check in and after checkout while we explored Canterbury.

We had a lovely afternoon tea which was very nice but I would say for the price I was expecting fine china rather than coffee cups and two tea plates to eat from (one for savoury and one for sweet) e Also I had booked a family room for my two daughters and myself but the room was only catered for two people, 2 robes, 2 mugs , 2 towels etc. when I rang reception to request supplies for the 3rd person they said they would ‘try’ and send some up! Well….. it never arrived.

Great central location and comfortable rooms. Liked the character of the buildings. Very nice breakfast and excellent service in both the dining room and the bar.

I was first allocated a room which overlooked a pub and the noise was very loud, keeping me awake till the early hours. The staff at Reception I spoke to about this were initially unsympathetic, suggesting that I should expect this from a centrally located hotel. However, when I approached Reception later they were very helpful and moved me to a quiet room for the following night, with which I was very happy.

This hotel is right in the centre of Canterbury. It was great to have parking at the hotel. The staff were excellent! They were very friendly and professional and Andre on reception went out of his way to help. The food is also really good at lunch and dinner (great chef!) and the breakfast was cooked well and all served to you. The room was lovely and quiet at the back of the hotel, the decor was very pleasant and the bed very comfy. We'd definitely go back.

The bathroom had an old shower over the bath which took a very long time to get warm! It was not well finished (eg glass bath panel did not cover boarding beneath which had badly peeling paint. It had a very noisy fan (like a helicopter taking off) and cold air came in through the fan grill when off. All fairly minor in comparison with positives this hotel offers.

Staff were excellent, as was the breakfast, which was cooked to order. The hotel is in the centre of the city which is very convenient. The hotel is nicely appointed with a very pleasant and welcoming bar area. Comfortable rooms and bed.

We had to park away from the hotel due to its central location and cost £45 but we knew about this in advance. One major problem was that the credit card debit of £150 per room was fine, but after we left, the amount, less our charges, were not refunded but added to plus a further £138 was added. This left our credit card with a debit of over £450!! A number of calls took place before the hotel corrected this 24 hours later! Not a good advert, an unusual issue, but sort it out quicker Abode.

Check in was swift and efficient. Room had bags of space. Lots of hot water in shower in morning. Quiet ambience in bar. And the bed was very, very comfortable.

Main problem was that unusually for English hotels it has no central heating. Heat is supposed to come from HVAC but could not feel heat coming from it even although it was working as air conditioning. Credit to staff who brought me a supplementary heater, but ITBH I like a warmer room than most and it remained on the chilly side. Minor problem: although the service at breakfast was impeccable I prefer a buffet style breakfast.