Clean, comfortable place, ideally located if arriving Canterbury West train station, not far from the cathedral and a ~20 minute walk to Canterbury East if taking a train down to Dover. Those were my basic criteria. The upstairs room #4 was fine for me, though headroom is limited, especially in the bath. I'd be wary if I was taller (and probably if I was more picky. There is also no place to sit comfortably--I'd suggest getting rid of the wardrobe or dresser to make room for a chair, but maybe that's just me. I reversed the bedding to leave myself some headroom for getting in and out of bed. The stairs are a bit of a challenge for folks with metal joints like me, but nothing insurmountable. The second floor room #2 had plenty of headroom and was generally more comfortable, though not quite as "charming." The owner (or manager) and the breakfast staff were supportive and responsive (the former mainly via WhatsApp). Breakfast was standout, as were the access instructions emailed in advance. I ate dinner at the Mexican place and the Italian restaurant run by the same owner--both were outstanding, at least by my standards. Lots of convenience store options close by.

The place is very convenient. The room is tiny but clean. The staff are very friendly. Wifi is good. The environment is quiet and helpful for sleeping. The breakfast is very good.

Our room (2 single beds) is on the top floor, so we need to climb narrow and steep stairs, which is not very friendly for the olde people. I only found one outlet in the room, which isn't very enough for using. Probably taking an extra power strip is a good idea. The introduction of using shower head should be included in the introduction email of the hotel...we struggled with it in the first night and failed... No window hood outside the windows of this room I think. So keep closing the windows when it's raining, otherwise there will be water on window ledges.

The inn was very quaint and clean, our room was tidy and the bathroom clean. The breakfast was nice and the staff were very helpful, cheerful, and kind. A very short walk into town and near the train station. Would stay at the inn again :))

The only issue was the bathroom sink was only giving extremely hot water no matter the setting. also the room was at the very top which unfortunately meant the ceiling was very sloped and low, not particularly an issue unless you are quite tall like us, other rooms seemed large and spacious so just something to keep in mind if you are tall and get room 4

The Black Horse Inn was a good location to explore Canterbury. It is only a short walk from the Inn to the city centre, which traverses a lovely park. The breakfast was of good quality and there were plenty choices. The room was spacious enough and the bathroom was very clean. As it is located outside of the city centre in a pleasant neighborhood, it was also quiet at night.

The Inn was quite impersonal - the people who serve the breakfast are very friendly, but they are staff varying each day. During the day, there are no owners or staff present (as far as we could see). Additionally, the windows of our room could not get properly locked, which made us hesitant about leaving our belongings in the room.

I have a visual impairment and found the staff to be very accommodating and friendly. They spoke to me in advance before I came to discuss my accessibility needs, and were very helpful on my arrival and departure. The room was good with great facilities, and very comfortable. Would highly recommend.

As the room was an attic room there were low ceilings that I kept banging my head on. I’m not sure the water system was working properly, because the mixer tap ran hot for ages even though it was set to cold.

The breakfast was quite nice and freshly cooked. They kindly accommodated us at 7am, instead of 8am which is their usual breakfast schedule as I was working early. They give very clear instructions on where to park etc, which is quite handy.

The room was a bit small, but very clean and comfortable. The hotel is very close to the city center, and we didn't have trouble parking. Overall can't fault this hotel. It is quite nice and cozy.

This place was so central and convenient for our weekend plans. We came to Canterbury with several friends and booked three rooms. Our room was on the top floor, right under the eaves and a very pretty view of the Cathedral. It was so cosy, with cute little touches for the amenities, tons of storage space (especially given the small size of the room). The breakfast was perhaps the best, as we met the staff for the first time there, and they were very kind and accommodating. Cooked us a hot breakfast on request, and there were plenty of Continental additions at the buffet side.

This isn't a negative at all, but watch out for the size of the bathroom, especially at the top. My friend and I are both average height women, and nearly touched the cieling, given the slope. Average height and above men would probably find it a bit of a squeeze. Our friends on the ground floor said similar, but the two on the middle floor between us apparently had a bit more space. The door didn't quite shut fully either, so hope you're comfortable with your room partner!

the room was so cosy and clean, the property has so much character. Check in/check out was simple, and all the information was provided in good time. And best of all, a cooked breakfast was included in the price! I was pleasantly surprised with the comfort and standard of this lovely little hotel. Well done to the proprietors.

i only have positive comments.

The B&B is lovely and located 5-10km from the city centre. There is an off-licence very close and it’s in a quiet area, no noise at night. Our room was the one with 2 single beds on the top floor, small but nice. The bathroom was super clean and mattress and pillows extremely comfortable. The staff was nice and helpful too.

Nothing!! It was great!

Very pleasant clean room with nice on-suite. Easy check-in via the emailed door and room key code. Excellent location for the Marlowe theatre and rail station. Early breakfast requested at 7am with no problems. Breakfast was excellent and cooked to order and so nice to actually get a proper tea pot rather than those leaky stainless steel monstrosities. Overall excellent value.