Staff were all really friendly. There is plenty of parking and you are only a few minutes away from the beach. We also ate at the restaurant and the food was lovely, with a good range of drinks available at the bar.

Only minor criticism was it was regularly difficult to get the attention of the servers in the restaurant area, both for dinner and breakfast. They tended to stand facing the wall rather than the dining area, but great once you were able to get them over to your table.

The rooms have everything you need. They are being refurbished and are extremely clean. The beds are comfortable and the pillows too. The room opened onto a garden which is beautiful with seating. The staff are an asset to the abbey. Nothing was to little and they are extremely kind and helpful. Customer service at its best. Food is amazing. We had a roast dinner and breakfast very morning. The entertainment was brilliant. I would and will be coming back soon. I will always choose this hotel when visiting that area again. Massive plus is that you park right outside your room.

Nothing

The breakfast was great, service was absolutely fine, coffee could have been a tad warmer, but hay-hoe you can’t please everyone 🤪 My only disappointment was the room was a bit musty, but once in there, opened the windows and everything was fine.👍

The price of the alcohol, cost me an arm and a leg, 🤪😂 only joking, I thoroughly enjoyed my stay, sadly it was to attend my brothers funeral, but my stay was enjoyable, thank you.

It’s unlike anywhere we have ever stayed before. Ok it’s old school but it was great. The staff are so nice. We had a meal each there too, I am a big eater but the portion size defeated me. The food is great from dinner to breakfast. I think this might be the first time I have never complained in my head about any of the food because it was all cooked to absolute perfection. All of the staff are amazingly friendly.

No comment here

Very welcoming Staff very pleasant and helped you with no question It was clean and tidy Breakfast was freshly cooked to order You could park outside your room

It was very cold in the room when we arrived. 1 of the radiators was not working ,(2 in bedroom, 1 in hallway) so this took many hours to warm room up. It’s cold in the bathroom as only a towel heater in there. The kettle was thick with scale. Staff did replace kettle when we asked but other kettle was with scale to.

The peacefulness. Nice hot shower. Hospitality, when approached or when asking for facilities .free WiFi. Comfortable night sleep. The shower cap. I've never experienced having that in any hotel I've been in. THAT'S A BONUS.

Not having a separate sink to fill kettle for tea. Taking it from the bathroom sink is cross-contamination. That's a put off. The breakfast got cold quickly. I would have preferred a buffet. Fried bread made me heave. Egg, even though I said to be well done, the yoke was runny. I had to send it back. I think that's why my food returned like warm. They should have made it fresh. Otherwise, it would have been perfect.

Love, love, loved the place & people. Most welcoming from start to finish. Near seaside. Can't wait to go back! Thankyou to Dawn, Ajay whose names I know & breakfast/ reception yet again were great. Except I didn't wanna go...lol x

I have nothing to complain about! Lovely shout to Abbey hotel. Thankyou for great atmosphere, also your guests who you could chat to. Wether it be footy or grand national. Beer was great! X

The food was superb, excellent choice, great value for money and large portions. Staff were very helpful and friendly. The room was warm . Thecroom was clean and tidy.

I was in room 3 which looks out onto main road. As a female by herself I wasn't comfortable and didn't feel 100% safe. The walls were very thin and I could hear everything next door. The tv was awful, took ages to find a channel and was extremely slow. I think the remote was incorrect for the tv.

We stayed here for a wedding Friday to Monday , we booked 4 rooms all of them were clean and comfy loved that we could be close together while having our own front doors, we will definitely be using this as our go to hotel for when we visit our family during the summer it’s literally 5 min walk to the sea front., all the staff were lovely and attentive. On the Friday we all went for dinner at a Nice little Indian restaurant 5 min walk away food was really good, the hotel staff even delivered our roast dinner to our room on Sunday. We was so worried about staying away from home for 3 nights with our 1 year old but she settled in so well. The wedding was so well organised, and the food and drinks were very reasonable prices. And breakfast was spot on even had fried slice, see you guys soon xx

Only thing I would change is if the rooms had a fridge would be good especially in the summer, we went when it was cold so kept our drinks outside

Location is about a 5 minute walk to the promenade and a five minute drive to Sheerness. Our room was motel style, so park outside with our own front door. (Not all rooms are motel style). The room was showing some signs of wear and tear, but nothing extreme or detrimental, clean and with a comfortable bed. The tea and coffee was topped up every day when the room was serviced, also biscuits every day. Our bathroom door did have a loud squeak but the bathroom was clean, bath with a shower, always piping hot water, toiletries supplied, huge bath towels and a heated rail to dry them on. A big bonus was we were expecting just a continental breakfast, but on going in on our first morning it turned out to be 'the works',full English to American pancakes. Bottomless coffee pots or pots of tea on request. Could be a bit of a wait if it was busy, but it didn't effect us we had no timetable, plus if we wanted quicker we should have got in earlier rather than be the 'stragglers'. We ate in the restaurant on a couple of evenings and found the food to be very reasonably priced and the 'Kentish Pie' was as good a steak pie as I have had anywhere. Our first evening we did have a long wait for our meal, but this did not go unrecognised by the staff who removed the price of my drink as an apology. The drinks prices are also reasonable, more than can be said for many hotels. The staff here really do need the biggest praise, every single one was extremely helpful, from reception to waitresses all terrific and Ajay is a truly 'Top Bloke' !!

No grumbles from me !