Loved everything about the camelia hotel.food was excellent had 3 course Sunday lunch.hotel room was spacious,clean and had everything you needed.daily house keeping which was nice as most hotels don't do this.every member of staff we came across were polite,and very cheerpy and made us feel very welcome.we would return with out a doubt.highly recommended 😀

Absolutely nothing to dislike

Breakfast was really nice and the staff were very friendly and welcoming. The room was a perfect size, I was expecting a single room but was put in a nice double instead which was a really nice surprise. I ate in the restaurant on one evening and the food was really good and great value for money.

Was a bit of a struggle going up and down several staircases to get to the room. I have mobility issues which made it a bit difficult to manoeuvre, especially with my suitcase and bags. I should have looked into the accommodation in more detail, will do in future. I did find the price of the room very high. That's the only thing that would stop me returning in the future.

Great location at the promenade. Family run (we think) so makes you feel like staff genuinely care. We loved the bathroom. Great size and freshly refurbished/ well maintained. We liked the fact that young groups weren’t allowed as it was quiet. Also our special request was granted. Thank you!

We ordered drinks at the bar and offered to wait. The lady insisted she brings them to the table but she never did. We patiently waited for 20 + minutes. Place wasn’t busy. When went to ask about the drinks she wasn’t there (finished her shift?) but other staff members resolved this immediately and with kind attitude. Thank you!

We loved the executive room with the lovely sea view . Was nice to lay in bed and watch the sea and the boats and ships . The room was spotless clean, well arranged, and a king size comfy bed . Liked the fact that we had a bath and a shower and the water was hot. The bath filled very quickly although it wasn’t a huge bath , it was nice . It was a very comfy hotel, with no banging of doors or noise from other rooms . Was right on the sea front and a free car park behind .

Was a little bit far out for us to walk into town. Partner is not a huge fan of walking.

Breakfast was very well cooked especially having hot plates! Great choice, good quality food, good price,very nice staff, good service. Pretty tea pot full of tea and plenty of milk. All staff friendly and polite. Room clean, lovely white towels and bed linen. Your cleaners do an excellent job toilets everywhere always found clean, spotless!

Very sad about parking facilities! Can’t really expect to have parking out on the seafront but only parking available was out the back. Very unsatisfactory!full of craters! Very dangerous for customers, particularly of. A certain age who would find walking back to the hotel dangerous particularly in the dark!

Attractive decor throughout the hotel; excellent restaurant serving good food, imaginative menu at reasonable prices. Room was on ground floor as requested (husband has walking difficulties,) Very clean, comfortable beds and nicely furnished. Bathroom spacious and help provided quickly when we had a slight problem with the shower. Bed linen and towels were good quality and nice to use. I missed having a courtesy shower cap and small tablet of soap - I find the containers fixed on the wall sometimes hard to squeeze hard enough. I usually have my own toiletries with me but I like there to be some available in case I've forgotten something. On our arrival the phone in our room was completely dead and could not be repaired until the day after we left, but we were offered an alternative room immediately. Having settled in, we declined as we had mobile phones anyway, but appreciated the offer to move us immediately. We were alarmed on our first night with tremendous banging - it turned out to be due to air lock trapped in radiators in the above floor above us - but was dealt with quickly and effectively.

The window in our room (18) had net curtaining as well as curtains to draw at night, but we think a blind or slats would have been better, providing more privacy without shutting out light, as people using the back outside staircase could see directly into our room. I would have liked a leaflet about the hotel and its facilities to be in the room, rather than having to ask Reception or download a QR code - but maybe that's just me being old fashioned? It was a big benefit to have access to a free car park as parking in Southend is scarce and expensive.

We have stayed here previously and it was great. We came again for everything we had from first stay, however, the hotel had a private function which meant that we were completely ignored. Another couple who were staying also agreed. Waiting for a menu, waiting for service, waiting for the drinks 🤷🏻‍♀️ the staff are amazing and accommodating but clearly not as focused on the paying guests as the private function. Who left quite early and the guests went elsewhere. Still a lovely hotel, top marks for everything. I’ll check next time whether there’s a private function. Thank you. Had a lovely sleep.

Love it, lovely clean rooms, parking, staff friendly and accommodating.

Our son lives in Thorpe Bay, so the location is excellent We have stayed at the Camilia before and have always been pleased with the hotel facilities. The free public parking at the back of the hotel is important to us. Our room was lovely and comfortable. The bathroom was immaculate. Breakfast was good service and perfectly cooked.

I can't think of any negative comments. Everything was good.

The room itself was nice, clean and comfortable, as was the downstairs dining area. The breakfast was delicious and the location just right if you like a nice walk along the seafront further into Southend etc. The service from the staff (particularly Laura) was excellent, all very polite, friendly and helpful. It was also pretty quiet for the most part so that's always a bonus.

My only real nitpicks were the fact that the room I was staying in (Room 2) was right near some sort of takeaway or something I am guessing, so the smell from that wafting through when I opened the window was a little much at times. Nothing too horrendous though. And the shower was very fiddly to try and work out (but I got some help from one of the very friendly staff so all good in the end!). I also wasn't sure if there was AC in there or not as it could get a little warm, but that's on me for not enquiring.

We only had a 1 night stay at the Camelia as we were attending a wedding party close by. We found the hotel very clean, the beds comfortable and an excellent shower. The staff were extremely helpful and friendly. We had never visited Thorpe Bay before but were so impressed with the Camelia's service, location and in particular the view over the estuary from the front of the hotel, we plan to visit again.

Can't think of anything!